TeleDirect Call Centers Reviews 

TeleDirect has done an admirable job for us ensuring connection with our clients. Colleen Sullivan is a most accommodating and efficient account manager. There will always be fine tuning of any product and she continues to make that process easy and effective.

Kat Keys with client services has been amazing. We are able to reach out to her and get personal service whenever we have questions. Providing that type of service can be rare these days! Thankful to have Kat and TeleDirect on our side.

After being a client of and working with TeleDirect services for about 15 years, TeleDirect's commitment and ability to evolve with and respond to the challenges of supporting direct mail marketing is clearly impressive. The business really is all about people; caring for clients and their potential customers, caring for your own employees, which is delivered by this company.

Our account Rep Kat always responds quickly and efficiently to help with any questions or issue.

I've not only used TeleDirect in my offices, but I've now referred many of my clients to their services. The customer care we've received since day one and the top notch communication and client engagement experience has been worth its weight in gold. When you're too busy to handle inbound call volume or for seminar reservation services, TeleDirect is the call center for you.

When transitioning to TeleDirect, their team made the process very easy. They have met their SLAs throughout the time we have partnered with them, and if there are any opportunities for training for their staff they are very quick to address it. Our system is overall happy with the services we are receiving from TeleDirect!

We have been using Teledirect as our call center for about 6 years. The most recent customer service rep is exceptional. In the past it has been a bit difficult to reach a contact, but they would always get back to you. Now responsiveness is truly excellent. The call center operates well and when I do test calls there odd usually little to no wait.

When it comes to teledirect's seminar edge service, they are great. They're ability to help get people scheduled for informational lunch and learn workshops has allowed us to work on other things to keep the business running.

1 Star is to many for Teledirect. We were told we would have a live operator answer our calls, that is not the case. We got a generic automated message and our customers were put on hold and never picked up. We had customers who were "disconnected" and not called back. I called myself to see what was going on and my customers were right. I called our CSR Loise and was told, "what your customers said is not accurate". I told her I had called myself and experienced the same problems and Loise told me "I was not accurate". Even though I had called and spoke to Loise previously and she told me they did not have enough employees. They charged us 30 minutes for holiday's when no calls came in on the holiday. I had to call multiple times to get the minutes credited back to me. You think you are getting a good deal with them paying by the minute until you start seeing they are taking 5 minutes per call and you are getting a 5 word message for this 5 minute call. They do not stick to the script you send them always missing information and claim the customer would not give them the info. People always call and leave a message and refuse to give you their name. You are better off with VM you get from your telephone carrier than using this company.

Scam. Professional thieves! Not informing properly that they charge the customer 1 EUR a min for a call. Instead, they hide this information in a text to make it legally acceptable. Loathsome!

For my counseling clinic, I've found it difficult to find a solid answering service. TeleDirect has been a breath of fresh air, providing great service without any contracts.

I would not recommend Teledirect.com for call center solutions. We hired them to answer calls and they keep answering with the wrong greeting and even the wrong company name. They did not take the complaint seriously and they refused to fix the problem. There are 6 documented attempts from me alone, plus others in my company. Teledirect is NOT a good call center.