Telecomitalia Reviews 148

I have been using their advantageous plan Tim Flexy (you can use Internet when you need to...for vacation houses, for example). Toward the end of May, suddenly the customer portal is not accessible, as well other links of their website. This means that I cannot recharge my plan (unless I call them) or even pay it. Called the company 20 times in 2 1/2 weeks. To recharge the plan...to complain that I still didn't have internet after recharging it...and to enquire why the customer portal is inaccessible. They had several excuses to the issue...some agents talking to me like I have no idea on how to use a computer or app, other giving dates (never matching) on when the website will be again running. Others quite arrogantly telling me that I don't need to access the customer portal, I can be a customer by talking with them to recharge, ask and accept a new plan, etc. (no way, I need to have access to my account at any time). Others sending me to the wrong department. In some of this conversations I also asked to close this plan to start a more regular, monthly based, plan. They sent me emails with links that again don't work. Finally an agent implied a possible hacker attack while asking me to change my password (completely useless as I cannot access to the portal). Bottom line: soon we will not have internet ( I am fed up of calling them to recharge, and in any case I asked the plan to be discontinued); we cannot pay past bills (we tried to pay in the shop and they couldn't as well, saying that many customers have this issue); and finally, we probably had our personal data breached and still no words from this company. As suggested by one operator, I notified the Italian cyber police, as well as telecom directly. But the company has not replied to me. Sad.

Due to a thunderstorm we lost the internet connection on the 10th November. I straight away called them to report the issue. After nearly two months, nothing has been done!
Apparently they are waiting for the council to give them the permission to dig out a hole. This I discovered by myself contacting TIM trough Twitter and Facebook as the 187 agents although very kind they don’t know anything what is happening on the other end.
I still have been charged for NOT having service which is just unbelievable. No phone call, no explanation, NOTHING!!!!
That’s a thank you for being with them for years. You should be ashamed!

thieves and scammer. so disorganised and worst customer support.
Careless of customers in a way I never experienced before.
stay away

Scam company. The shame of Italy. I hope Eleon Musk with Startlink will save us from these s*it Italian mobile companies. I ordered a service for internet abroad and they just stole my money. I contacted the support and they had no idea of the payment or the offer request. Also, they are used to steal a few euro each topup or in any random situation. I hope they will go bankrupt. Time to finish this s*it.

It’s a pity I had to give one star. Their customer service is disgraceful. Their telephone help line 187 is a jokes and unfortunately there is no other source of help. Their shops will only deal with cell phones so you are at the mercy of rude , ,incompetent ,disinterested Call centre operatives who promise they will activate your requests and then do nothing . You ask them to do something on your line and they tell you a technician will call soon but that never happens. However they are very keen to impress the need for a good feedback.
I wish I could rid myself of TIM for ever but unfortunately they are the only provider with a signal where I live. I am stuck with them.

Thieves and scammers, they deliberately sell dodgy products to foreigners, avoid at all costs.

very bad service and cust service.
adsl drop down several times in a day. no support from cust service received.

Very bad service, unprofessional customer care. Deeply worsened after the fusion with TIM