2 out of 4 smart plugs have failed. Zero response from customer service, wrote a review on their own website which didn’t get published(although they have plenty of fake 5 star reviews on there). Also... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I imagine you are so grateful of your ever get a smart plug to be registered on the app you might forget all of the frustration that led to that magical moment.
Well guys...I wouldn't book any holidays to Bermuda this year....cos your business is going down the tubes!! Buying dodgy reviews on Amazon, selling faulty products to loyal customers and completely... See more
Bought 16 teckin smart plugs and after only 18mths they're beginning to fail with only minimal use teckin's response to what's wrong "sorry we only give 1yr warranty" ... in my honest opinion teckin a... See more
Company replied
1.3
Bad
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchased 4 Teckin smart plugs 16…
Purchased 4 Teckin smart plugs 16 months ago and within days all four will not connect up to the app and will not turn on/off and lights or devices. Very disappointed with the product and will not purchase ever again. Sent an inquiry to teckinhome.com. Will see if they respond. If they do, I will update my rating.
16 August 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you very much for your support of our products, and at the same time, we are very sorry for the inconvenience caused to you due to the socket problem.
Thanks for taking the time to leave your thoughts, and sorry we didn't get back to you in time. Regarding the problem you mentioned, because the connection of the socket is affected by the network and other aspects, you can carry out related troubleshooting.
We don't know if your problem has been solved now, if not, you can contact us again at any time, we will definitely do our best to help you solve your problem.
Once again, we sincerely apologize for not bringing you a perfect shopping experience. We will continue to improve in the future and hope to still get your support. If you have any suggestions, you can also tell us. We will be very grateful for your sincere suggestions.
Finally, best wishes to you and your family!
Teckin Team
Teckin has always been my favorite…
Teckin has always been my favorite camera choice and I recommend it to anyone wanting to buy indoor and outdoor security camera. The video playback is clear and does not lag like other services I used before.
I highly recommend its camera products.
22 July 2022
Unprompted review
Reply from teckinhome.com
Thank you for your support of our products, we are very happy that you like our products and that you are willing to share our products with more people. We will definitely do our best to make our products better in the future. We hope you can always support us!
Best wishes to you!
The Products are actually pretty good but
The Products are actually pretty good, but I ordered a Smart Plug, and they don't want to take it back, on the website is written 14 day return policy, order there if you know exactly what you want, but be carefull returning a product will only word with a lawyer. (Germany)
21 July 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you very much for your support of our products and thank you for your feedback, at the same time, we are sorry that some return policies did not bring you a perfect shopping experience.
Regarding the issue of return, our official website has a detailed return policy description. If you meet our return conditions, we will help you solve the problem according to your wishes. If there is any misunderstanding in the communication process, we sincerely apologize. If you want, you can contact us through our after-sales email, you can find our contact information through our official website, we will try our best to help you solve your problem.
Looking forward to hearing from you!
Finally, best wishes to you and your family!
Order two light over a month ago
Order two light over a month ago. After 2 weeks I notice it been in new jersey with tracking. Email them and they ask for more 2 days to delieve. Gave them a week and still nothing. Email them again and have not even received a response. Not only am I dealing with this issue but so have my other friends that have order their products. No has responded to our emails about lack of deliver and we have had to send charge back with out banks. Company seems make habit of taking money for products they never deliever!
7 June 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you for your support for our products and thank you for your feedback. At the same time, it is a pity that you did not receive the product due to logistics.
We don't know if you have contacted us through our after-sales mailbox, we have checked the message records and did not find your letter. If you do not receive the product, you can contact us directly through our after-sales email, and we will provide a suitable solution according to your situation. If you want, you can find our contact information on the official website. As long as we receive your reply, we will reply to your message within 24 hours and help you solve your problem.
Looking forward to hearing from you~
Finally, best wishes to you and your family!
Broken lamp after two days, no client service
I bought a lamp which plug broke after two days (very cheap Chinese transformator in 24V nowhere to be found at retailers). Client service disgraceful with no answer to replace the dysfunctional piece so I would have to trash it after two days.
Avoid at all cost, Wish like company !
12 May 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you very much for your support of our products and thank you for your feedback! At the same time, we are sorry that we did not bring you a satisfactory shopping experience because of some minor problems with the product.
Regarding your talk of wanting to change the plug but not finding the right one, you threw away the whole product, we regret that we didn't let you really experience our product. The plugs of our products are customized according to the standards of each country, so the general plugs can be connected and used. If you want, you can contact us through our after-sales email, we will do our best to help our customers solve all problems!
Once again sincerely sorry for the inconvenience caused to you, at the same time, we look forward to hearing from you~
Finally, best wishes to you and your family!
No support for dodgy equipment
Bought one of their cameras, seemed to work okay at first, now useless cant review footage, green screen half the time, freezes, and will just error and erase all data, have tried asking for help through their apl but I never get a response.
12 April 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you for your support of our products and thank you for your feedback! At the same time, we are very sorry because our products have brought you some bad experiences.
We searched for information about your request for help but did not receive a response, but unfortunately we did not find your information. If you want, you can contact us through our after-sales email, and you can find our contact information through our official website or manual. Please rest assured, as long as we receive your letter, we will reply your message within 24 hours, and we will do our best to help you solve your problem.
We look forward to receiving your feedback~
Finally, best wishes to you and your family!
Failures.
I got 18 bulbs. It was exciting to have my home lights go smart but I got what I paid for... some died after a year, some flicker when not white, and they aren't very bright or vibrant. I hear WYZE is the way to go
3 April 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you very much for your support of our products and we are very glad that you can like our bulbs. At the same time, we are very sorry for the inconvenience caused by some problems with the bulbs.
Thanks for taking the time to leave your thoughts and sorry for not getting back to you in time. Regarding the problem you mentioned, because the use of the bulbs will be affected by other factors, it may cause problems with some of the bulbs. If you want, you can contact our after-sales team, we will definitely do our best to help you solve your problem.
Once again, we sincerely apologize for not bringing you a perfect shopping experience. We will continue to improve in the future and hope to still get your support. If you have any suggestions, you can also tell us. We will be very grateful for your sincere suggestions.
Finally, best wishes to you and your family!
Teckin Team
I brought six smart plugs from Teckin
I brought six smart plugs from Teckin, via Amazon. Within 8 months they have all gone faulty with a constant tick/click sound and Teckin UK refuse to replace under warranty trying to blame Amazon. Avoid, absolute garbage.
17 March 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you very much for your support for our products, and at the same time, we are very sorry that our products have brought you some bad impressions and made you lose your trust in us. We feel very sorry to lose your support~
Regarding the question you raised, this is a problem with individual sockets. Because the use of sockets is affected by many aspects, the socket you are using has encountered the current situation for some of these reasons, but I am sorry that you have encountered this situation. Regarding the after-sales warranty, due to the adjustment of the store and the new regulations of Amazon, we cannot directly handle it for you, so our colleagues hope that you can contact Amazon directly, so that you can solve your problem more quickly. If there is anything in the communication process that makes you feel dissatisfied, you can tell us, we will definitely improve it in time, and thank you for your willingness to give your suggestions!
If you want, you can contact us again, explain the situation clearly, and we will help you solve your problem according to your wishes~
Finally, best wishes to you!
Fake Delivery Confirmation (with no actual delivery)
I ordered a pack of 4 smart plugs.
It's been over 3 weeks.
There are false and different days and times of delivery confirmation on the 4PK link and the Shop App respectively. But no actual delivery.
22 February 2022
Unprompted review
Reply from teckinhome.com
Dear customer,
First of all, thank you very much for your support for our products, and at the same time, we are very sorry for the inconvenience caused to you due to logistics problems.
Thanks for taking the time to leave your thoughts and sorry for not getting back to you in time. Regarding the problem you mentioned, we have conducted an inquiry based on your information and found that you communicated with our colleagues and helped you solve the problem.
We don't know if you have other questions that need our help, if so, you can contact us at any time, we will definitely do our best to help you solve your problems.
Once again, we sincerely apologize for not bringing you a perfect shopping experience. We will continue to improve in the future and hope to still get your support. If you have any suggestions, you can also tell us. We will be very grateful for your sincere suggestions.
Finally, best wishes to you and your family!
Teckin Team
Awful company
Possibly the worst company I've dealt with in a long time.
Smart plugs were faulty and crashed my WiFi network several times, requiring time to reset. Used plugs before so know how to work them. Teckin demanded that I try various things and video the effects to prove the product was faulty, not trusting the customer. Even suggested going to someone else's house to try them... During a pandemic!?!
Eventually, after a series of very frustrating emails, they agreed to receive the item back for a refund. Had to post tracked at my own expense. That was a month ago. Still no refund.
Avoid this company at all costs 🤢
27 January 2022
Unprompted review
Reply from teckinhome.com
Dear Bruce,
First of all, thank you very much for your willingness to buy our products. At the same time, it is a pity that our products did not bring you a satisfactory shopping experience.
Regarding the question you raised, we are sorry to trouble you many times, but according to your description, it is impossible to directly determine that the problem is caused by the socket, so we trouble you to do some troubleshooting. We sincerely apologize if this job has caused you inconvenience and made you feel uncomfortable.
Regarding what you said about not receiving a refund, if we received the product you returned, we will definitely arrange a refund for you in time, so we don't know which link has the problem. Did you send us the return information?
If you can, you can send us your order number so we can check for you.
Finally, best wishes to you!
I love Teckin products
I love Teckin products, many smart plugs in our house are from Teckin. Great!
21 December 2021
Unprompted review
Reply from teckinhome.com
First of all, thank you very much for your support!
We are glad that you like our products, and it is a great encouragement for us to have your support. We will be more attentive to produce more good products in the future, and we hope you will always support us!
Finally, best wishes to you!
Beware Buying From teckinhome
teckinhome also have a UK online outlet (uk.teckinhome.com) very recently, having noted a few positive reviews I purchased an LED floor/reading lamp. After carefully following assembly instructions I turned it on. The light lasted all of a few seconds, then went off. It has not worked since. I emailed them and requested a refund (a right protected by consumer/online purchasing law in the UK). Their reply totally ignored my request and asked me to video the fault, provide evidence (clearly I was not to be trusted!). I contacted them back to remind them of my rights on the subject of returning a faulty, not as described product (not functioning) and asked they advise on the returns procedure. That was over a week ago and since then silence! From a 'company' that declared itself to me in their email as being "professional and responsible sellers". Clearly that does not include the courtesy of responding to those seeking a justified refund. I would not recommend purchasing anything from teckinhome as product quality (made in China) and customer service are genuinely troubling.
30 October 2021
Unprompted review
Reply from teckinhome.com
Dear Allen,
First of all, thank you very much for your willingness to buy our products, and we are very sorry that our products did not give you a satisfactory shopping experience.
Regarding the question you raised, we need you to provide a video. This is not because we don't trust you, but we need to confirm why the product has such a problem through the video. Because we cannot directly view the product at present, we can only check the specific situation through the video. If this request has caused you a misunderstanding, we sincerely apologize and hope for your understanding.
Also, if it is determined to be a product problem, we will definitely help you solve your problem. If possible, you can tell us your order number. We sincerely hope to help you solve your problem!
Finally, best wishes to you!
Easy to set up
These lights I bought recently are absolutely fantastic the amount of modes and colours the LEDs have its just pure brilliance there is also a music mode which is great for party's!
15 June 2021
Unprompted review
Reply from teckinhome.com
First of all, thank you so much for taking the time to share your experience! At the same time, we are very glad that our products can get your support!
We are glad that our products can be rated so highly by you, and at the same time, we are honored that our products can add a touch of brilliance to your life. This is a huge encouragement for us.
We will always do our best to make our products in the future, and hope you will always support us!
Finally, I wish you and your family all the best!
New here-excited to see all the awesome…
New here-excited to see all the awesome deals.
15 June 2021
Unprompted review
Reply from teckinhome.com
First of all, thank you so much for taking the time to share your experience! At the same time, we are very glad that our products can get your support!
I'm glad that our products can bring you some surprises, it's a great honor for us.
We will always do our best to make our products in the future, and hope you will always support us!
Finally, I wish you and your family all the best!
Reply from teckinhome.com
First of all, thank you so much for taking the time to share your experience! At the same time, we are very glad that our products can get your support! We will always do our best to make our products in the future, and hope you will always support us! Finally, I wish you and your family all the best!
I am new to the store here and can't…
I am new to the store here and can't wait to get started getting my products. I've read so many great reviews of Teckin products and how the items are made of great quality. When I get my first item from Teckin, I'll be back to give my honest, true review. So excited to begin my journey with Teckin products!
10 June 2021
Unprompted review
Reply from teckinhome.com
First of all, thank you so much for taking the time to share your experience! At the same time, we are very glad that our products can get your support! Thank you for believing in us and joining us, we hope that the journey with Teckin products will bring you some surprises. We will always do our best to make our products in the future, and hope you will always support us! Finally, I wish you and your family all the best!
This is AMAZING products
This is AMAZING products! TECKIN is the only ONE and the best choice for all the AI devices. 👍👍👍
9 June 2021
Unprompted review
Reply from teckinhome.com
First of all, thank you so much for taking the time to share your experience! At the same time, we are very glad that our products can get your support! It is our great honor to receive such high praise from you, and it is also the driving force of our work. We will always do our best to make our products in the future, and hope you will always support us! Finally, I wish you and your family all the best!
Love the camera
Love the camera! I am able to watch the house when I’m not home and even interact with anyone in the house. Night mode is still so clear. It’s amazing
4 June 2021
Unprompted review
Reply from teckinhome.com
First of all, thank you so much for taking the time to share your experience! At the same time, we are very glad that our products can get your support! Glad that our cameras can help you in your life, it's a great encouragement to us. We will always do our best to make our products in the future, and hope you will always support us! Finally, I wish you and your family all the best!
Smart bulbs
I really like teckin products very good quality and good customer service. Also fast shipping.
4 June 2021
Unprompted review
Reply from teckinhome.com
Thank you very much for your recognition of our products and after-sales service!
We will continue to work harder on our products in the future, and strive to bring more convenience to our customers' lives. At the same time, we would be honored if our products could bring a touch of happiness into the lives of our customers. We hope you will also continue to support our product and be able to share it with more people.
Best wishes to you!
Best products on the market
This company is very informative. Their products are made of good quality. They are the real deal. Very affordable
4 June 2021
Unprompted review
Reply from teckinhome.com
Thank you very much for your recognition of our products!
We are very happy that our products can be praised by you, which is a great encouragement to us. We will continue to work harder on our products in the future, and strive to bring more convenience to our customers' lives. At the same time, we would be honored if our products could bring a touch of happiness into the lives of our customers. We hope you will also continue to support our product and be able to share it with more people.
Best wishes to you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.