Tech Tool Supply Reviews 

Ordered on Saturday. By Tuesday had received no dispatch confirmation so I emailed. Got a response that said I would receive a tracking code ‘shortly’. By Wednesday nothing again so I emailed to ask. This time the reply said I would have a tracking code by ‘next Monday’, over a week since I ordered to even get the tracking code. Not good enough. Would not have ordered if I realised they were unable to even dispatch for over a week.

⭐☆☆☆☆ (If I could give zero stars, I would)

My experience with TechToolSupply.com was extremely disappointing and felt like a classic bait-and-switch.

I placed two separate orders through their website after finding network testers listed at great prices. The first product I ordered was marked as in stock with same-day shipping. After not receiving any tracking info the next day, I reached out to customer service. I was told the item was out of stock and that I could either wait or have it drop-shipped from the manufacturer — which I agreed to.

Then, the operations manager contacted me saying there was a pricing error and they would only fulfill the order at a much higher price, which was well outside my budget. They refused to honor the price listed at the time of purchase — a mistake on their end.

Still trying to give them a chance, I found a different tester on their site at a reasonable price and placed another order. That order was canceled almost immediately by the same manager, claiming the item had been discontinued by the manufacturer.

Here's where it gets worse:

* The same product was still listed on their website — but now at a much higher price.
* I contacted the manufacturer directly, who confirmed the item was not discontinued, only temporarily out of stock.

This raises serious concerns about transparency and business ethics.

I understand pricing mistakes can happen. But reputable companies honor listed prices or at the very least, apologize and explain honestly. Instead, I received excuses, misleading information, and zero accountability. No apology. No resolution. Just canceled orders and higher prices.

I cannot recommend TechToolSupply.com and would strongly caution others to verify stock and pricing directly before placing an order. My experience shows they do not stand behind their listings and are quick to shift blame without making things right.

very friendly, orders fast prepared. happy to deal with them as my favourite store

Edit: They sent me an email. I'll update this if/when there's results. ***
I purchased a $130 cable heating tool over a month ago along with a Cable Caddy. The package arrived damaged and 2 days late. The cable caddy bar was sticking through a hole in the box and the heating tool was missing. Tech Tool Supply has not sent me the tool, refunded me, or contacted me in any way. I've called several times and the same person I speak to keeps telling me I'll be refunded. It's been six weeks.

Second time at this new store. Staff very helpful and friendly. Ordered materials and tools for next day pick up

Terrible shipping let's order more important takes your money for stock they don't have. Simple answer use other actual Irish sites that have product in stock never ever ever using this website again

Their shipping procedures are ridiculous when i or they are running a business. You should not add an extra step to get your items. You should automatically ship what you have and then ship when back order items come in, but then again, this is why amazon's owner is one of the richest people in the world because he does not run his business this way.

It showed up far sooner than I expected, I was expecting it next week. It was In good condition and at a great price. Will definitely use them again.

Update - Tech Tool Supply stepped up and sent me new working merchandise at no cost to me. I have restored confidence in this company.

I ordered a couple of small flashlights. The flashlights arrived and were delivered in an appropriate amount of time. I put them in my stock of tools. When it came time to use them a month or so later neither one of them worked. I contacted tech tools and I was told that since they were classified electronics there was only a 2 week period where I would have been able to get them replaced or refunded. Beware. The flashights (electronics) were fairly inexpensive so I won't be bothering to continue to negotiate the replacement or refund. I am glad I tested this company Tech Tool Supply - with a small purchase and found out how bad the policies they abide by are, before I purchased any medium or large expense items from them. The pricing for the items was appealing but in the end no matter how good the pricing is if the product is useless then it was a real bad deal. I gave them two stars because the no good flashlights did arrive in the time specified and they did get back to me expediantly to let me know that the flashlights are considered electronics and evidently only have a 2 week life expectancy in the eyes of their policies.

Here is the message they sent me:

Sorry that you are having issue's.
(It appears that they believe I am having issues not that the flashlighs not working is the issue. How Cute.)

You can send them back to the address below. Because of the length of time since purchase we will not be able to send replacements. you will be responsible for shipping to us and from us if you do indeed decide to send them in for possible replacement.

We give two weeks on electronics to return for refund or exchange-

"I ordered a flex bit through the website on wednesday and selected 2 day shipping. When i noticed that i wasnt gonna receive it till monday i called techtoolsupply to ask why. He basically told me it was my fault for not seeing an icon below the item that says order in so many minutes, when you click on item. Well that doesnt tell me when i get it. That button is pointless. When i went to shipping i selected 2 day and no where in there did it say i had to wait 4 days for my item. I called back to see if there anything i can do and the man said he will call fed ex. I would have done one day delivery if i knew. The man told me he call fed ex and see if i can get it sooner, i would have paid more money. That man NEVER called me back. Absolulety the worse customer service. I called fed ex and handled it myself. We run a business and i normally order through a different company and was trying this new one. I have to say i will never do business with them again. All you had to do was call your customer back. Could you have reorder me again and did overnight and then i would send the other back.. but no you just avoided me."

I shopped around on several different sites, and couldn't really find anywhere that beat the prices (after shipping). Plus, its nice to get everything from one source, as opposed to getting each item from separate vendors. I've told many of my fellow cable technicians about Tech Tool Supply, and definitely plan on getting more tools and products in the future.

Had what I ordered within a few days.

Everything as promised and delivered on time what more can I say.