Tech21 Reviews 11,468

Dreadful customer care. Purchased a case over six weeks which has not arrived. Raised the issue with them and have been ignored.

Still waiting for the complete order to be shipped. Only 1 of the 2 items arrived.

Never received my item, zero customer service, would highly recommend to avoid.

The 3 products that we recently bought from Tech 21 are all wonderful. However, I refrained from giving them a perfect rating because one of the products, a screen protector, was sorely lacking of instructions.

Quick delivery. Fits perfectly. Dropped phone from4ft twice already. No damage to phone or case

I never received an answer to my request

So, I made a mistake when I ordered a case, totally my fault, didn’t check that I was ordering the right size. I have been emailing them for over 48 hours now and have got 0 contact back from them. I tried to stop the order from being shipped and now it’s on the way and idk if I can even get through to them to make a return. These cases aren’t cheap and what am I going to do with a case I can’t even use.

Seriously need to do better. We’ll see if I EVER get an email back from them at this point. Ive been buying tech21 since the first pixel came out but I won’t be buying from them again if they can’t make this right.

I did not receive the item. How was it delivered? When was it delivered.Please contat me!

1) I entered discount code and was charged full price.
2) The birthday gift I ordered 16 June has still not arrived.
3) Support messaged receive a non-human response stating a 24 business hour follow up which does not happen.
4) I have recommended Tech21 products (exclusively) going back to 2012 and I am so disappointed and saddened that this does not seem to be a prudent recommendation.

Never received the order due to an issue created by a duplicate USPS tracking number. After further review, Tech 21 promptly refunded my purchase price. Unfortunately, in the meantime I was forced to purchase a cellphone case locally to protect a new cellphone. So, I did not get to evaluate the Tech 21 product I originally ordered. I the future, I would definitely consider a Tech 21 product because of their true customer service.

Let me start by saying the product is terrifc. I have bought 6+ cases oover the years and have been extremely satisifed. WHere they have fallen short egregiously is their cutomer support. I reached out to them regading my latest purchase that arrived with an empty box. There was no case or box for the cae in the shipping box. I reached out and received a automated we will be back with you in a certain time period and far exceeeded that and they sent me another email saying have we addressed our problem. NO, you wont even acknowledge what the problem is. I sollowed u multile times and now receive no asnwer. So at this point, i feel as a fraud has been perpetrated against me. A long time loyal customer. I can no longer endorse or support this brand as they have no care whatsoever for their customers. Its embarrasing and they ought to be ashamed of themslves.

I called to get a label to return the item that I had just received 2 days past. I found that I ordered the wrong type. I was told that I couldn't return it because the company was not the right v company that I was calling. Very bogus. So I had to file a dispute with my banking institution so they could handle it. I think that was wrong of them to turn me down. I won't be dealing with them anymore.

My order contained two items. However the delivery only contained one and that was damaged. I presume the delivery company were to blame but despite messages to them and Tech 21 no resolution has been offered. Tech 21 customer support has now gone silent.

I have ordered several covers from Tech21 over the years. Their cell phone covers have met all of my expectations, and they sent them right away.

Easy, accurate order delivered quickly. Every Tech21 product (all for cell phones) has performed spectacularly.

I just recieved a good trade in value for my Iphone, why because of your great Iphone cover protection. It also protected the phone from falls and lense cover. Great iPhone cover this is my second order . Will continue to purchase in the future.

DO NOT TRUST THIS COMPANY.

My item was stolen in transit and never received. The reason for 1* is that Tech21 have no customer services phone number. They have repeatedly ignored my emails and requests for support. They use Evri delivery which is by far the worse delivery service in the UK, I'll be leaving them a review too because they also have no customer services to speak to.

If you run into delivery issues with this company, you are screwed and will not get your money back. AVOID.

Customer service handled the warranty claim with such ease it made me happy to rock the brand on my phone. I have dropped this case so much on concrete and this case has saved my phone every single time.

I absolutely love my phone case.
The only suggestion I would have is to shorten the lanyard a bit. Pleas know though that this is my personal preference