Chai tastes weak, doesn't have correct flavour profile. I'm impressed by the plant based tea bags, as usually being a coffee drinker the last thing I want is microplastics in my cuppa. 'Ethical'... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smok... See more
Fantastic tea let down by expensive delivery and long order completion - 7 days to seems crazy when there's plenty of businesses offering free next day delivery. Also, subscription not fulfilled... See more
I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictur... See more
Company details
Written by the company
Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!
Contact info
United Kingdom
- teapigs.co.uk/contact
- www.teapigs.co.uk
2.8
Average
352 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful, efficient staff who sorted out my problem quickly and to my satisfaction.
13 December 2024
Unprompted review
Reply from teapigs
Happy to help Maureen! Enjoy your tea :)
Don’t expect your order quickly
Ordered a small pack of green tea on the 2/12. Website said 1-2 days. 10 days on and tea still not received. Customer support just told me what tracking said and offered me a whopping 10% off next order. Less than impressed.
2 December 2024
Unprompted review
Reply from teapigs
Hi Matt,
Thank you for sharing your experience, and we’re truly sorry for the delay with your order.
The delay was due to an overwhelming response to our Black Friday promotion, which exceeded all our expectations. While our warehouse team worked tirelessly to process the highest volume of orders we’ve ever seen, we completely understand how frustrating this wait must have been for you.
To try and make it right, we upgraded your shipping to express, but we recognise this isn’t our usual speed or standard of service, and we sincerely apologise. We’re actively working on improving our processes to handle future demand better and ensure quicker deliveries.
Your feedback is greatly appreciated, and we’d love the opportunity to provide you with a much smoother experience next time. If there’s anything else we can do, please don’t hesitate to contact us.
Thanks
Sophie - Warehouse Manager
Ordered on 4th Dec for 12th Dec…
Ordered on 4th Dec for 12th Dec birthday..still stating 2-4 days for delivery. Wish I had read the reviews before ordering!
11 December 2024
Unprompted review
Reply from teapigs
Hi Fiona,
Thank you for your feedback, and we’re truly sorry to hear your order didn’t arrive in time for the birthday.
The delay was due to an exceptionally high volume of orders following our recent promotion, which unfortunately impacted delivery times. While our usual shipping timeframe is 2-4 days, we fell short in this instance, and we sincerely apologise for the inconvenience caused.
Thank you for your understanding, and we hope to have the chance to serve you better in the future.
Sophie
Terrible service
10 December 2024
Unprompted review
Reply from teapigs
Hi Doreen,
We’re sorry to hear you were unhappy with our service. This is not the experience we want for our customers, and we’d love the opportunity to make things right.
Could you please reach out to us with more details about your issue? We’re here to help and ensure we address any concerns you may have.
Thanks, Sophie
Absolutely love these teas
Absolutely love these teas, which I never would have come across if it hadn't of been given as a freebie to our offices in Tanfield, Edinburgh.
The everyday brew is fantastic and a great mix of the 3 black teas. I intend to go and try some others.
29 November 2024
Unprompted review
Reply from teapigs
Sarah, Thank you so much for your lovely review! We’re thrilled to hear you’re enjoying our teas and that the Everyday Brew has become a favourite. It’s always wonderful to hear when someone discovers us in such a unique way—freebies in the office are the best!
Sophie
I love the earl grey tea bags, postage cost a profiteering joke
I love the earl grey tea bags, but the review is for the postage cost of £4. There is no way it costs £4 to bulk send orders. I find this really disappointing, so much so that after this order, I will be purchasing elsewhere.
17 November 2024
Unprompted review
Reply from teapigs
Hi Andrea,
Thank you for your review.
I'm glad to hear that you love our Earl Grey!
Sorry to hear that you feel our postage costs are too high, but don't forget that if you spend over £25 you can get free UK standard shipping for your order.
The £4 shipping fee covers more than just postage—it helps us maintain the quality and service you expect from us. This includes costs associated with materials, packaging, operational expenses, and ensuring your tea is securely delivered. All of which play a vital role in getting your favourite teas to your doorstep.
Thank you,
KM
I love your tea but many bags a broken…
I love your tea but many bags a broken or have small holes in and leaves leak into the cup. This was problematic with your happy tea as all the bags were defective.Also on my last delivery, some of the camomile bags also leaked leaves. It's a shame but not the end of the world. Ive ordered more camomile (it's wonderful tea) so hoping for a better result!
7 November 2024
Unprompted review
Reply from teapigs
Hi Mike, Thank you for your feedback! If you are having issues with faulty tea temples, please reach out on our contact us page found on our website so we can resolve this issue for you.
I cancelled this subscription…
I cancelled this subscription approximately one year ago when I received email notification of this delivery I tried using the edit function but got the response order not found, I have photographic evidence for this.
31 October 2024
Unprompted review
Reply from teapigs
Hi Max, If you could please contact us through our website contact us page and we can try resolve this issue for you.
Fantastic company! Quality tea!
Fantastic company!
wonderful tea thats full of quality and flavour! Our favourite is Liquorice and peppermint! amazing!
Thank you for being such a great company !!
25 September 2024
Unprompted review
Reply from teapigs
Hi Louise, thank you so much for your kind words and lovely review!
Ordered from Australia for delivery in…
Ordered from Australia for delivery in UK - great service with speedy delivery - thank you!
22 September 2024
Unprompted review
So very helpful and polite I couldn't…
So very helpful and polite I couldn't have asked for more.
10 September 2024
Unprompted review
Disappointing
I loved Teapigs. Until I ordered 90 Happy and 21 of them were completely broken. No response from the company following my contacting them. Gutted because I won’t be ordering again. The odd bag is one thing but there’s clearly a quality control issue here…not to mention the lack of customer service.
2 September 2024
Unprompted review
Reply from teapigs
Hi Karysha,
I'm sorry to hear about your Happy teas splitting. I checked and saw that you emailed us on Monday evening. We responded the next morning on Tuesday, asking for the batch information from the back of the packaging and offering to send a replacement. However, we have not received a reply from you yet, so unfortunately, we haven't been able to resolve the issue. Please double-check your junk folder in case our email got lost there.
Thanks, Sophie
Redbush? Not my cup of tea.
This is my first order from teapigs.
After experiencing my first taste in a London hotel, I asked the staff "where I can get my hands on this great tasting tea?"
My order turned up today, right on schedule.
However.... After taking advice from the waiter to try the chocolate flake tea, unfortunately i received Redbush. Just a little upset 😢
31 July 2024
Unprompted review
Reply from teapigs
Hi there, I'm sorry to hear you've not had a great experience with our tea. Please feel free to get in touch and we'll try our best to help out!
Reply from teapigs
Hi Marilyn, sorry to see you're having issues with your tea arriving. Please could you get in touch via our contact page and we'll do our best to see whats gone wrong! https://www.teapigs.co.uk/pages/contact-us
Lovely tea as always
Lovely tea as always. Well packaged and arrived in great time.
18 July 2024
Unprompted review
Reply from teapigs
Thanks Jasmine!
Thank you for giving such great…
Thank you for giving such great customer service when I contacted you with a problem. You have exceeded my expectations and I will be back for more of your lovely teas.
17 July 2024
Unprompted review
Reply from teapigs
No problem Ase, we're always happy to help!
Loose Leaf Strong Earl Grey
This Earl Grey tea is simply the best. No powder, no oily residue, wonderful flavour. I drink it every single morning in life and couldn’t live without it now.
14 May 2024
Unprompted review
Reply from teapigs
Thanks Lorna!
Utterly ignoring emails and voicemails
Love this tea. Got subscription.
Emailed a good few days before latest subscription due to ship to say please don't send it, we still have loads. email ignored. I emailed again in response to their "nearly ready to ship" email. Ignored again. Emailed a 3rd time after it shipped to say we don't want it this time, no reply to that either. I've left them I think 4 or 5 phone messages now over a few weeks, all with my phone number. Nobody has called me. Whats happened tea pigs?!
19 June 2024
Unprompted review
Reply from teapigs
Hi Clare,
I apologize for the inconvenience you've experienced in reaching out to us. We've just implemented a new Customer Service platform, and we've encountered some initial issues with a few inquiries not reaching us. The most reliable way to contact us now is by using our Contact Form, which can be found at www.teapigs.co.uk/pages/contact-us.
Please take a moment to send us a message through the link provided, and we'll make every effort to resolve this for you.
Sophie
Have not had customer service that good…
Have not had customer service that good in a long time! Sophie was efficient and kind.
29 May 2024
Unprompted review
Reply from teapigs
Thanks for the feedback Jenny!
Lovely company who sell great tea
Lovely company who sell great loose leaf tea. We were looking for mint tea for ages to go in our tea pot, and most places only sold green and mint tea, so we were very pleased to find this tea as it is delicious. It was also extremely quick to order as all the details were taken in one page using Apple Pay. Will definitely continue to order from you, thank you!
8 June 2024
Unprompted review
Reply from teapigs
Thanks, Alice, heres to many more minty brews!
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