teapigs Reviews 

367
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service, noting helpful and polite interactions, and quick, proactive assistance leading to satisfactory resolutions. Many also find the tea delicious, with some calling it the best they've tasted, appreciating its good quality and strong flavors. However, some customers noted concerns regarding product quality, describing certain teas as weak, bland, or watery. A portion of reviewers also experienced order problems, such as long delivery times, missing or incorrect items, damaged packages, and unexpected subscriptions.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers praising the delicious taste and strong... See more

Order

Customers had ambiguous experiences with order, with many reporting significant delays in receiving their... See more

Quality

People report ambiguous experiences with quality, with some reviewers describing the tea as delicious,... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent and superb support from... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising the quick and timely... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Chai tastes weak, doesn't have correct flavour profile. I'm impressed by the plant based tea bags, as usually being a coffee drinker the last thing I want is microplastics in my cuppa. 'Ethical'... See more

Rated 2 out of 5 stars

Their chamomile tea, or is it a potpourri? - consists solely of dried flower heads, and it lacks any Starmereque sleep inducing qualities. I also bought a pack of redbush, which is meant to taste smok... See more

Rated 2 out of 5 stars

Fantastic tea let down by expensive delivery and long order completion - 7 days to seems crazy when there's plenty of businesses offering free next day delivery. Also, subscription not fulfilled... See more

Rated 2 out of 5 stars

I've used Teapigs Camomile temples for long time. However, last 2 boxes seemed different. Taste was weak, temples definately smaller and more dust and scum. So I wrote to them explaining with pictur... See more


Company details

  1. Coffee Store

Written by the company

Back in 2006 the world of whole-leaf tea was boring, stuffy and outdated. Meanwhile, cool things were happening in the world of coffee. We saw the opportunity to get everyone drinking real tea again! And by real we mean big leaf and big on flavour. So, in November 2006 teapigs was born. Our mission today is the same as it was back in 2006: to get everyone drinking top quality, whole-leaf, great tasting tea - and to do business a bit differently while we're at it. All natural. No nasties. BIG leaf = BIG flavour. Simple!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.4

All reviews

(367)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best

Great tea, great value especially for quality, provenance and taste …and great customer service

26 April 2024
Unprompted review
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Reply from teapigs

"Simply the best.... better than all the rest!" Thanks J!

Rated 5 out of 5 stars

I love Teapigs and was really excited…

I love Teapigs and was really excited to get my delivery however the Postie put the parcel in my food recycle bin so the box was soaked in rotten food and stinking. I still have 5 stars because technically it’s not your fault

26 April 2024
Unprompted review
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Reply from teapigs

Thanks for the love Eileen. Oh no! Hopefully, the tea inside was all okay?

Rated 5 out of 5 stars

Great tea

Great tea, fair prices, especially for large quantities and loose leaf. Always well packed and arrives within about 5 days.

1 March 2024
Unprompted review
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Reply from teapigs

Thanks for the review, Will!

Rated 5 out of 5 stars

Tea lover

I love any kind of tea by Teapigs. Their teas always give the best test. Also packaging, company ethics etc guilty free. I'm converted to Teapigs long time ago 💜 Lemon and ginger, camomile and chain tea are my favorites 💜

6 March 2024
Unprompted review
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Reply from teapigs

Thanks Nazmlye!

Rated 5 out of 5 stars

Super easy to follow ordering…

Super easy to follow ordering instructions, which is appreciated by myself as an older, not the best with technology user 😅. Kept up to date re order. Ordered same thing again for other Daughter and know they are going to be thrilled with their surprise delivery of a product they both love. Thanks !!
Cherrill Bland

4 March 2024
Unprompted review
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Reply from teapigs

Hi Cherrill
Thanks for the great review. Everybody loves a good surprise!

Rated 5 out of 5 stars

Great order brilliant price my…

Great order brilliant price my favourite tea don’t have to worry about running out and enjoying free gifts. Thank you very much

3 March 2024
Unprompted review
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Reply from teapigs

Thanks Carol, you're our favourite too.

Rated 5 out of 5 stars

We love teapots tea they are delicious

We love teapots tea they are delicious. My son is especially thankful for the teapigs bottle!

2 March 2024
Unprompted review
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Reply from teapigs

Hey Sian, glad he likes the bottle. Game changer for keeping on top of your water intake!

Rated 5 out of 5 stars

I've spent many weeks ordering far more…

I've spent many weeks ordering far more expensive loose tea blends from Whittards trying to find great black tea. All of those were pale, tasteless and disappointing. Loose tea from the supermarket is dust and your cuppa ends up full of tea dust. At last, I've found the perfect everyday cuppa! Teapigs Everyday Brew! Delicious tea, strong flavour, great colour and good leaf size. Oh, and brilliant price too (compared to the "posh" tea companies).
The only way the experience could be improved would be quicker dispatch, as it was a little slow so took 6 days from ordering to arriving.

2 March 2024
Unprompted review
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Reply from teapigs

We're flattered Jonathan! Our usual dispatch time is much quicker, but due to a recent surge in orders, there may have been a delay. Rest assured, we are working hard to ensure timely deliveries going forward.

Rated 5 out of 5 stars

Giving a fast and ethical service

Giving a fast and ethical service. Reasonable special offers though with extra calls on my income this product has moved into the luxury level. I use tea pigs less often now to make them last. I fill in with tea that cost less. With a few more special offers I will be able to use more often. Only very special visitors get the tea pig cuppas now.

27 February 2024
Unprompted review
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Reply from teapigs

Thank you for the review.

Rated 5 out of 5 stars

Great products

Great products, quick delivery

28 February 2024
Unprompted review
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Reply from teapigs

Great products, quick delivery and the best customers. Thanks Kathryn!

Rated 5 out of 5 stars

Teapigs Customer Service

I mistakenly missed the flat number from my delivery address and the items ordered were returned to Teapigs as undelivered. I contacted Teapigs to update my address and offered to pay for the postage. They wouldn't have any of it and immediately offered to dispatch the same products. This is what good customer service looks like.

23 February 2024
Unprompted review
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Reply from teapigs

Only the best for our customers - happy sipping Peter!

Rated 5 out of 5 stars

We discovered Teapigs in a hotel in…

We discovered Teapigs in a hotel in Felixstowe and have been obsessed ever since. Fantastic taste and value as you can double dip the bag if you so desire. Love all the eco packaging and compostable bag. We certainly always make sure we have Teapigs in the cupboard. 10 out of 10

19 February 2024
Unprompted review
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Reply from teapigs

Thanks for the review Bex!

Rated 5 out of 5 stars

Thank you to Stephanie who help me out…

Thank you to Stephanie who help me out with my order. Always been a loyal customer of tea pigs for years.. the ingredients are so pure and they taste divine!

16 February 2024
Unprompted review
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Reply from teapigs

Thanks for the kind comments Cami, I'll let Steph know!

Sophie

Rated 5 out of 5 stars

Great company

The price wasn’t bad and it came quickly with free gifts

22 February 2024
Unprompted review
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Reply from teapigs

Thanks for the review Tolly!

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