Taylor Stitch Reviews 

Of all things, the stitching in a seam came undone. It was in a non-wear spot. I purchased directly from the company and they refused to honor their product by repairing or replacing. Needless to say, my one and only purchase from a company that falsely touts their quality.

Excellent clothing, with a nice checkout. Everything ships promptly, and the customer service has always been really good.

Exchange experience went well.

Had a great experience in the store. Found a couple of items that I wanted but needed to get a different color pair of jeans delivered to my house. I had an issue with the delivery and the jeans never showed up. Lami from Customer Service was able to send a new replacement pair once we were sure nothing was going to show up.

Very happy with how they handled it, and very happy with the pants.

Ordered a pair of pants in the wrong color, and neglected to use the Welcome20 first order new customer discount after giving them an email address to spam. Sent customer service an email within minutes of placing the order asking for a color change and the discount. I never got a response. The pants came and I immediately sent them back. They paid shipping on the return - that earned them a star to a total of 2 stars. But the refund took 5 days to be approved, which was unacceptable. I attempted to order the correct pants. The welcome20 code was not accepted. I went through signup process with a second email address, but the order with that email address also did not accept the discount. I'm done. The complete lack of customer service, and BS discount is too much. I do not trust this company. In the age of Amazon, how can a business think that treating a customer like this is even remotely acceptable?

Genuinely impressed with their customer service. I noticed right after I ordered that I purchased the wrong fit so I reached out. It was too late to change the order so they immediately sent me the right fit as well as a return label for the wrong item before I even sent the first one back. This helped me not have to wait for the item I wanted. They did not need to do that and it was impressive and smooth.

Read the review by Vincent Clemençon, I can't describe it better myself and I've had the exact same experience. It's a FB/Instagram trap, and I'm mostly mad at myself for falling into their trap. Stay far away. The quality of their products in relation to pictures and price - is a complete joke. Afterwards, they completely ignore you - even when you follow their own guide - to make an international return, which according to their own website you are entitled to - but which you then have to pay for yourself. Import tax to the EU is not paid in advance, which makes their products even more expensive - which is exactly the opposite of what they write is included in the price on their web-shop. It's pure internet scam - good advice - stay far away, even if the products look nice on the website pictures.

I'm a wholesaler with Taylor Stitch and also carry other brands like Faherty, Iron and Resin, Pendleton, Roark, Sendero, etc. Everytime we receive our Taylor Stitch product shipment, it makes me want to fire some of our other brands and only carry TS. The quality outdoes every other brand and beats the price point. My experience with their service has been impeccable. Don't let others talk you out of their products, I'm happy and my customers are happy.

Appalling experience: Avoid Taylor Stitch

Don’t be fooled by their slick marketing. Behind the cool photography lies a disappointing reality: Taylor Stitch sells ordinary clothing at expensive prices.

I ordered an blue Oxford shirt and an Ojai jacket ($300 USD total). Beyond the unexpected 25% customs fees for Canada, the disappointment was absolute: the shirt's color does not match exactly the website (a weird yellowish unpleasant blue ), the fit is tiny around the shoulders, the sleeves are too shot, and the jacket cut is remarkably bland.

The worst part, however, is the customer service. Their website technically doesn't allow returns for orders outside the USA, and my follow-ups to their support team have been met with total radio silence.

Bottom line: Overpriced products and non-existent after-sales support. Taylor Stitch are not a trustworthy brand. This was my first and last order with them.

Potentially the most expensive and worst fitting pants I have ever owned. The chipped charcoal jeans might as well be cardboard. They are definitely durable. They will last forever being that I will never wear them again. I cannot explain how uncomfortable these pants are. There are somehow tight loose and stiff all at the same time. do yourself a favor and do not order these.

Got discount code, tried 3 jeans - 2 democratic and one slim fit. Liked the democratic but needed to exchange one for another size, which they did. Wanted to exchange slim for another pair of democratic, they said I could only return the slim and buy democratic, but could not get the discount as I “already used it”. Like the jeans but I refuse to do business with people that put profit over relationship. Might try another couple pairs when they have a sale. I can be transactional as well.

The email I sent to the company. Worst Customer Service. Very deceptive.

" I received my order yesterday 11/13 and there was a difference in sizes.
I chatted with Customer Service and was promised that the exchange order will be shipped as expedited or 1-day shipping.

I returned the original order last night with USPS.

Today 11/14, I was trying to get hold of someone on the status of the exchange order and I see that the order was shipped as a standard order.

I specifically paid for and informed the Customer Service that I am traveling out of the country and I should be receiving the package before 11/17.

The Customer Service Rep "Lami" promised that she will ensure it will be prioritized as High.

If you can't deliver the package by Sunday 11/16, please cancel the order and refund.

All the info is in the chat. I can't handle this deception and poor customer service. I am coming to TS from another brand and this is one of the worst experience.
Thanks for processing my refund and will not be purchasing from your company in the lifetime. "

Tried to contact customer services to return items bought, sent numerous emails & not one reply!!

Spent 30 days trying & now the return policy of returning items within a time period has finished.....now stuck with the items bought.

I have no words!

All good except when trying to return my item from oversees, you need to email a generic email account, which i did many times & did not get one reply.

Apparently they need to send you a shipping number to make the return easy - well I never got a reply to any of my emails for a shipping number & so I'm now stuck with a £100 worth of items!!

NOT HAPPY

Been buying from them since 2022. Love the quality of their products. I've had to reach out to their customer service a few times in the past few months and they've always been polite, responsive, and willing to make requested changes (ie. requesting they only use UPS or FedEx on my orders and asking them to add my refund gift cards to my store credit so it's easier for me to use and track).

I have been buying clothes from this company for a while now. Usually I buy their flannels, but I do also have some shirts and socks. The quality of their clothing is top tier. Prices can be high up there (no where near luxury products), but you’re paying for a premium product, and not just the name. I love their Crater flannels, I wait each year to buy at least one. Highly recommend them.

Website is extremely buggy and at times a straight up scam. I was advertised 20% off my first purchase if I signed up with my email. I did as they asked and never received the discount code. Now they send me a ridiculous amount of emails and I am still waiting for my promised discount. Also when trying to put certain items in my cart that were in stock, the website would refuse to let me do so while with other items I had no issue.

I have a dozen articles of clothing from Taylor Stitch, including shirts, pants, and jackets. The couple of times I've needed to exchange an item they responded in a couple of hours and shipped the replacement immediately.

Their clothing is stylish, well-made, manufactured in the US, and fits well.

European customers beware. Love the brand and have got a bit of stuff from them now. Great jackets. I find shipping very high especially when you've spent a few hundred dollars with them. Other US companies do free international shipping if you spend over a certain amount. When you add customs charges you can be spending double the initial cost. I doubt I'll use them again due to the add ons.

Quality products but they have shipping issues. Not sure of where one of my packages is at. Customer service not much help with shipping either.