Communication regarding delivery and when it was showing up, was very good. Product arrived in good condition but no instructions at all. It’s a lamp I can put together but there was not even an image... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ORDERED AT X-MAS DELIVERED FOR EASTER ORDERED A NICE RAG WITH TATTAHOME END 2025. 6 WEEKS DELIVERY TIME WAS ANNOUNCED AND FINALLY I GOT RAG DELIVERED IN WEEK 20! REASON WHY I HAVEN`T CANCELED MY... See more
The product is great but this review is about the vendor. The vendor has great products that are difficult to find in the UK. Delivery was superfast by DHL. The product was very competitively p... See more
Overall, I don't have any complaints. The one I do I suppose is on me. I didn't realize I would have to pay any additional funds for Duties which made the great price I thought I was receiving not so... See more
Company replied
Company details
- Furniture Accessories Supplier
- Bathroom Supply Store
- Decoration and Interior Design Store
- Interior Designer
- Kitchen Supply Store
- Lighting Store
Written by the company
Tattahome – Italian Design for Home and Bathroom Tattahome is an Italian company specializing in the online sale of high-end furniture, bathroom furnishings, faucets, and stylish home accessories. With over 50 years of experience, we offer a carefully curated selection of design products known for their quality, functionality, and timeless elegance. Our wide-ranging catalog includes furniture, lighting, kitchen accessories, tableware, bathroom vanities, mirrors, showers, and faucets — ideal for both modern and classic interiors. We work with private customers, architects, and interior designers on residential and commercial projects across Europe, the United States, the Middle East, and Asia. At Tattahome, we provide a complete and personalized service: from product consultation to order management and global shipping. We handle logistics and ensure home delivery, including customs clearance where required. Our multilingual support team offers technical assistance, regular updates, and fast response times. What sets us apart is our commitment to reliability, professionalism, and attention to every detail. Our customers appreciate the smooth shopping experience, secure packaging, competitive pricing, and the peace of mind that comes from working with a dedicated and experienced team. Choosing Tattahome means bringing the best of Italian design into your home — effortlessly, safely, and wherever you are in the world.
From Our Door to Yours — Guaranteed and Protected
Fast & Safe Shipping with DHL, UPS and FedEx
At Tattahome, we pride ourselves on offering insured shipping to your door — wherever you are in the world. In the rare event of damage during transit, we take full responsibility for replacing the item at no extra cost to you. Our multilingual support team is always available to provide updates, technical advice, and dedicated after-sales assistance.
Contact info
Viale Leonardo Sciascia 240, 92100, Agrigento, Italy
- 0922651906
- info@tattahome.com
- www.tattahome.com
3.8
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my purchase
The photos didn’t do the flatware justice, I’m very happy with my purchase. Yes, shipping took time but that was covered during check out, DHL sent updates and the package arrived sooner than expected which was great. WECDXPQGG
8 February 2026
Unprompted review
Reply from Tattahome
Thank you for your review!
We’re very happy to hear that you loved the flatware and that the delivery arrived sooner than expected.
Thank you again for choosing Tattahome, and we hope to serve you again soon.
Legit company very happy 😃
I was a little dubious about this company however I had no other choice as I wanted white le creuset . This company is based in Italy . Communication is very limited and I contacted the company a couple of times with vague responses. However my amazing items arrived 6 weeks after order with a limited duty tax and all in perfect condition.
This is a legit company and I am very happy they offered my goods and delivered in perfect condition . Thank you
24 February 2026
Reply from Tattahome
Thank you for your honest review.
We understand that ordering from abroad can sometimes create uncertainty, so we’re very happy to hear that your Le Creuset items arrived safely and in perfect condition. Our products are shipped from Italy, and some items require production time before dispatch.
We truly appreciate your trust and hope to serve you again in the future.
Really bad experience
Really bad experience, if you are in the UK then don't buy from this firm. They advertised a competitive price and then it turns out this didn't include VAT so I got a hefty bill from DHL. When I said I didn't want to pay the VAT and I wanted DHL to return it to them, they tried to refuse. I pointed out their advertising was misleading as not portraying the full price (which they ignored) and then they tried to say I would have to pay import duties for it being returned to Italy which was where it came from.
I have ended up having to escalate to my credit card company.
This company does not operate within the EU distance selling regulations nor the UK Adverstising Standards. AVOID
23 February 2026
Reply from Tattahome
We are sorry to read your review, but we must clarify a few important points as what you are stating is simply not correct.
On every product page of our website, it is clearly specified for UK customers that:
“UK orders are VAT excluded. You’ll pay UK VAT (20%) to the courier upon delivery. No extra customs duties apply. Same total as before Brexit.”
This information is visible before purchasing, therefore there is no misleading pricing and nothing is hidden from customers. The VAT is collected by the courier according to UK import rules after Brexit, not by us.
We ship thousands of orders to the United Kingdom every year, and this process is standard and well known by UK customers purchasing from EU retailers.
Regarding the refusal of the shipment, when a customer declines to pay import VAT, the parcel is automatically returned by the courier. In such cases, return shipping costs and handling fees may apply, which is also standard procedure in international shipping.
We are a serious company with many years of international experience, and transparency with our customers is extremely important to us. Unfortunately, it seems that the information provided on the website was not read carefully.
The delivery arrived far sooner than I…
The delivery arrived far sooner than I expected, and each item was carefully and securely packaged. Very satisfied with the experience.
23 February 2026
Reply from Tattahome
Dear Customer,
Thank you for your kind feedback. We’re glad to hear your order arrived sooner than expected and that the items were carefully packaged.
We truly appreciate your support and hope to welcome you again on Tattahome.
Kind regards,
Reply from Tattahome
Thank you for your feedback! We’re really glad to hear you were satisfied with our service.
We also appreciate your suggestion regarding the website navigation — feedback like yours helps us improve the experience for all our customers. We’re continuously working on making the site easier and more intuitive to use.
If you ever need assistance finding a product, our team will always be happy to help. We look forward to serving you again soon!
Although I spent over £6000 on two…
Although I spent over £6000 on two light fittings the communication was very poor. I emailed several times and just got an automated reply along with a few hours later an email asking how they'd done while not having answered or replied to mt many emails. Very frustrating.
23 February 2026
Reply from Tattahome
Dear Customer,
Thank you for your feedback and for choosing us for such an important purchase. We are truly sorry to hear that your experience with our communication did not meet your expectations.
Our system sometimes sends automatic service-quality emails after an order update, and unfortunately this may have been triggered before we had the chance to personally respond to your messages. We understand how frustrating this must have felt, especially considering the value of your order, and we sincerely apologize for the inconvenience.
Please be assured that providing attentive and timely support to our customers is extremely important to us, and we are continuously working to improve our response times and communication processes.
If there is anything still pending or if you need any assistance with your order, please feel free to contact us again — we will be more than happy to help.
Kind regards,
I ordered two items from Tattahome
I ordered two items from Tattahome, on the delivery note it say two but there was only one. I’ve emailed customer services and had no response. Really poor customer service and I’m still at a loss as how to now get in touch since there based in Italy
25 February 2026
Reply from Tattahome
Dear Customer,
Thank you for your message and for bringing this to our attention.
We are sorry to hear about the confusion regarding your delivery. In many cases, orders containing multiple items are shipped in separate parcels, even if the delivery note lists all items together. It is therefore possible that the second item is still in transit and will be delivered shortly.
Regarding your emails, please accept our apologies if you have not yet received a reply. Occasionally messages may be delayed or mistakenly filtered, but we always do our best to assist our customers as quickly as possible.
Please feel free to contact us again by email or directly through our customer service channels with your order number so we can immediately check the shipment status and assist you in resolving the matter.
We remain at your disposal and will be happy to help ensure you receive the remaining item as soon as possible.
Kind regards,
Fantastic company to deal with
Fantastic company to deal with
Unfortunately the courier has been absolutely useless DHL, light smashed first run and now they have messed up again on the second delivery.
Feel for tattahome as this is beyond their control.
I live in Northern Ireland (still part of EU so no import duty/vat to pay)
You’d think DHL would know this……but no.
26 January 2026
Reply from Tattahome
Thank you very much for your kind words and for your understanding. We’re truly sorry for the inconvenience caused by the courier and share your frustration, as unfortunately situations like this are beyond our direct control.
That said, we are always here to assist and will continue working with the carrier to ensure the issue is resolved as quickly as possible. Your patience and support are greatly appreciated.
Best prices for Le creuset
Best prices for Le creuset, only if they would improve their delivery timings it would have been 5 stars. Otherwise great service
25 February 2026
Reply from Tattahome
Thank you for your feedback! We’re glad you appreciated our prices and service. Regarding delivery times, many Le Creuset items are produced or supplied directly by the manufacturer, which can sometimes extend lead times. We always do our best to ship as quickly as possible and truly appreciate your patience. We hope to earn that 5th star on your next order!
Reply from Tattahome
Thank you for your review! We’re glad you had a great experience and look forward to serving you again.
Reply from Tattahome
You’re very welcome! If you need any further assistance, please feel free to contact us anytime.
Great customer service
25 February 2026
Unprompted review
Reply from Tattahome
Thank you for your review! We’re glad you appreciated our customer service and look forward to assisting you again.
Cool Professional
Good communication.
Timely updates.
Excellent selection of products.
Only one concern:
Adaption of EU to US electrical
24 February 2026
Reply from Tattahome
Thank you for your feedback and for highlighting our communication, updates, and product selection. We truly appreciate it.
Defective product received
Defective product received. Shipping delayed. Unpleasant customer service received from Andrew the After Service manager who only enjoys arguing with me.
24 February 2026
Reply from Tattahome
We are sorry to read your review. Our after-sales team always aims to assist customers and resolve any issue as quickly as possible. If a product arrives defective, we normally work with the manufacturer to provide the appropriate replacement or solution.
We regret that you felt our communication was unpleasant, as this is certainly not the experience we want for our customers.
Kind regards,
Delay and extra payment not worth it
I paid for an item 2 months ago, no communication about delay. Then a message from DHL that import duty needs to be paid. It would have been cheaper and faster to order elsewhere. I very much regret shopping at Tattahome.
RESPONSE TO TATTAHOME
I'm not the only customer who did not see this on your website, so obviously not clear.
You have not responded to numerous emails, so not available either.
2 March 2026
Unprompted review
Reply from Tattahome
Dear Customer,
We are sorry to read your message, however we would like to clarify an important point.
You have not paid import duties, but UK VAT, as clearly specified on our website.
For orders shipped to the UK, prices are shown without VAT at the time of purchase, because the goods are exported from the EU. UK VAT is then collected locally by the courier (DHL) upon import, in accordance with UK regulations.
This has been the standard procedure since Brexit, therefore nothing has changed recently. All EU retailers shipping to the UK follow the same process post-Brexit.
We understand that additional payments at delivery can be frustrating, but this is not an extra charge from Tattahome — it is the UK VAT applied by your local customs authority.
If you need any further clarification, we remain at your disposal.
Sadly
Sadly, the item was ordered in November as a Christmas present, but finally arrived towards the end of February. In addition, the price that seemed attractive was impacted by nearly 1/3 of the cost again in import duties.
23 February 2026
Reply from Tattahome
Dear Customer,
We truly regret that the delivery did not meet your expectations, especially considering the item was intended as a Christmas present. We understand how disappointing it must have been to receive it at the end of February.
Regarding the additional costs, we would like to clarify once again that what you paid was UK VAT, not import duties. Since the UK is no longer part of the EU following Brexit, goods shipped from Italy are exported without EU VAT and UK VAT is collected at import.
This means the price initially appeared lower because it was shown without VAT, and the VAT (currently 20% in the UK) is then collected by DHL on behalf of UK authorities. It is not an extra charge from Tattahome, nor an additional “1/3 cost” in duties, but simply the local tax applied to all imports into the UK post-Brexit.
We always specify on our website that UK orders are VAT-excluded at checkout and VAT is due upon import.
We are sorry for the delay you experienced and for the frustration caused. If you would like, we can review your specific order in detail to clarify the timeline and any charges applied.
Expect to pay duty and taxes on top of your order!
Be careful when buying from this company, especially if you are not based in the EU - they are not transparent about import duty and import tax and they DO NOT send their goods DTP (delivered taxes paid), you will have this added at customs which can make their prices significantly more expensive than might initially appear. Also their despatch time is unnecessarily long; they took over three weeks to pack and send ceramics I bought in Feb 2026 and there was no communication during this time to let me know what was going on. You'd be forgiven for thinking they'd forgotten or lost your order. All in all, poor admin and transparency, I will never buy from this company again.
5 February 2026
Unprompted review
Reply from Tattahome
Dear Customer,
We are sorry to read your review, but we feel it is important to clarify a few points for transparency.
First of all, we do clearly state on our website that orders shipped outside the EU (including the UK) are sold without EU VAT and that local VAT is payable upon import. This has been standard procedure since Brexit.
We do not hide this information, and we do not add any “extra” charges. The VAT collected by DHL is charged by UK customs authorities — not by Tattahome. Many international retailers operate in the same way and do not ship DDP (Delivered Duties Paid), especially for design and made-to-order items.
Regarding dispatch time: the ceramics you purchased were not in stock and had to be ordered from the manufacturer. For many design brands, production lead times can vary, and February is often a busy period for Italian manufacturers. Three weeks for non-stock ceramic items is within normal production timelines in our industry.
That said, we do acknowledge that communication could always be improved, and for this we apologise if you felt left without updates. That was certainly not our intention.
We are a long-established Italian company shipping thousands of orders worldwide every year, and transparency and reliability are extremely important to us.
We regret that your experience did not meet your expectations and wish you all the best for your future purchases.
I ordered a piece of hard to find Le Creuset
I ordered a piece of hard to find Le Creuset kitchenware from Tattahome. It arrived in perfect condition, well packaged. I was get impressed with the excellent communication at every stage about delivery, customs etc.
2 March 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you very much for your wonderful feedback!
We’re delighted to hear that your hard-to-find Le Creuset item arrived in perfect condition and that you were satisfied with the packaging and overall experience. We take great care in preparing fragile and special products to ensure they travel safely.
It’s especially rewarding to know that you appreciated the communication throughout the delivery and customs process — we believe transparency at every stage is essential, particularly for international shipments.
We truly appreciate your trust and hope to assist you again soon with your next special find.
Excellent online shopping experience.
Excellent online shopping experience with Tattahome. Communication is prompt and on point. Dispatch was fast. Packaging was sound and secure. Will order again from Tattahome without hesitation.
17 February 2026
Unprompted review
Reply from Tattahome
Dear Customer,
Thank you very much for your fantastic review!
We’re truly pleased to hear that you had an excellent shopping experience with Tattahome and that our communication, dispatch time, and packaging met your expectations. We put great care into every order, so it’s rewarding to know this was appreciated.
Your confidence in ordering from us again means a great deal to our team.
We look forward to assisting you with your next purchase!
I believe this is really bad practice and they should not be able to get away with holding onto peoples money four weeks after confirmation of a refund.
I placed my order with this company on the 21st of January and receive my confirmation as normal. Then I received Emails which said that I would have to pay import tax and VAT on this product and it would not be sent to me for six weeks. As there is a 10 day cool off period on the 27th of January I informed them that I no longer wish to purchase this item. I received a confirmation email on the 27th January that my refund would be issued and this was no problem.
I am still waiting for my refund onto my credit card and it is now the 28th of February. I have sent them numerous emails and I’ve been told that my payment is being processed and last week they said it would be this week that I would receive the refund.
I still have not received my refund on the 28th of February. This is terrible customer service and show no respect for people’s rights
Diane
28 February 2026
Unprompted review
Reply from Tattahome
Dear Diane,
Thank you for your message. We are sorry to hear about your frustration and we completely understand your concern regarding the refund.
As confirmed in our previous communication on January 27th, the order was cancelled within the cooling-off period and the refund was promptly initiated from our side. Once the refund is processed by us, the timing for the amount to appear on your credit card unfortunately depends on the banking system and the card provider, which can sometimes take several business days — and in some cases longer — to be fully reflected on the statement.
We have already confirmed that the refund procedure has been completed from our side. If the amount is not yet visible on your card, we kindly recommend checking with your card issuer, as they are able to track the transaction on their system.
Of course, if you need any additional confirmation or documentation of the refund transaction, we will be happy to provide it.
Kind regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.