Valentines Day Dinner
I booked a Valentine’s Day dinner with high expectations, but unfortunately my experience was disappointing due to poor communication, long waits, and inconsistent information.
I paid a £40 deposit and was initially told it would be deducted from the final bill. The night before, I received a message saying it would be refunded in person. When I arrived, I was then told it would be refunded back to the card. This lack of clarity was frustrating and felt disorganised.
Additionally, when I made the reservation by phone, I was told that one drink per person was included with the set menu. On the day, this was not honoured and we had to pay for drinks separately. This significantly increased the final cost.
Service on the night was also disappointing. Our main course arrived around 40 minutes after we finished our starters. It was clear the waiter was overwhelmed and it felt like our table had been forgotten. I also ordered a bottle of water because drinks were taking a long time, yet even the water took a while to arrive.
To make matters worse, once we finished eating, staff began trying to rush us off the table, which took away from what should have been a relaxed Valentine’s experience.
The atmosphere was mixed. The music at the start of the evening was nice, but when the DJ began playing, the music became very loud and didn’t match the Valentine’s Day vibe at all.
The set menu was £80 per person, and with drinks and a 20% service charge added, the total came to £260 — far more than expected given what was communicated at booking. A 20% service charge is also quite steep, especially when the service and communication did not meet expectations.
Overall, the evening felt misrepresented and poorly handled. I hope management improves transparency, organisation, and customer care so future guests don’t have the same experience.
