Taptap Send Reviews 34,523

I would like to thank Lucy for her excellent customer service and follow-up regarding my account issue.

My TapTap account was suspended, and it took approximately four weeks to resolve. Throughout this period, Lucy stayed in contact with me and kept following up on my case until it was finally fixed. Thanks to her efforts, I successfully regained access to my account and was able to complete my remittance transfer without any problems.

Although the resolution took longer than expected, I truly appreciate Lucy's professionalism, patience, and commitment to helping me. She made sure my concerns were addressed and followed through until the issue was resolved.

Thank you, Lucy, for your support and dedication. Your assistance made a big difference, and I am very grateful for your help.

Sending very fast.
Thank

Best app for money transfer

Best exchange 💱 and great service.

The transaction is easy and good .

Good service

Good…..easy send money no husstle

So easy and quick. After trying various other Taptap is the best for transfers to Africa.

Great experience every time. The app is user-friendly, transfers are quick, and the rates are competitive. Everything works smoothly, and I feel confident using the service. Highly recommended.

I sent money using the Taptap Send App on May 29, 2026 and since then the status shows “In Progress”. I was expecting the money would be remitted immediately, like in seconds if not, in an hour or so. It’s been 3 days now and the money has not yet been deposited in the account even though the money was already drafted from my checking account here in the USA. Three times I have called their customer support and all I get is, “Rest assured your money will be deposited asap. There’s a technical issue right now”. I asked them to give me the specific reason for the delay and they have no answer but ‘technical issue’. I asked to speak to the Supervisor and every time I called, there’s no Supervisor. Poor customer service! They cannot even refund my money right away because they said it’s In Progress. This is unacceptable and very frustrating. Is you are reading this review, think twice before using this Remittance service. I give them a NEGATIVE 10.

I send money to Thailand. Lots of problems, taking up to 10 days for a transfer, sometimes very complicated.
I found Taptap send, it is so easy to send money and transfers in less than 5 minutes ! This is the only service to use. My bank takes 2 to 3 days to do a wire transfer and costs 50.00. Trust me you will love this company. And cost is very cheap.

I chat with Muhammed concerning my account not been verified and within a few minutes he helped me out

Simple & efficient - love this app ! Thanks

I feel great about transferring money here.

It has been the best app so far.

I got the app for Taptap on my mobile to send funds to my cousin who is the live in caregiver to my 92 year old mom in Manila. I fiiled out all needed information to open an account. For precaution I sent $10.00 first. That went through without a hitch. Let me also say I usually use REMITLY for years now but the exchange rate is always lower. So i'm happy to find out that Taptap has a little better echange rate to my dollar. The first try ( $10.00) went through . So I made a second one for $190.00 ( I normally send $200 every month plus extras ) sent to my cousin and it immediately declined it and said my account was suspended and to contact Taptap. So I emailed them and asked why was my account suspended. I got a reply in minutes asking who is this person I am sending to. What Is the relation and why am I sending her funds. WOW !! So ok I replied and gave them all the answers and waitied ..and waited..and waited.. Well I got tired of waiting for their reply and I just went back to sending my funds through REMITLY ..My last email to them I asked them to delete/remove my information from their data base, and delete my cousins information with it. I was flustered and very disappointed. If they do not want my business that's ok. they have every right. I do not recommend and will not recommend them to my friends and family.

I used to love this app because its was free of cost to transfer the money to any country but 28.05.2026, they start cherging £0.99. I believe they gone famous now thats why they have start charging. I have found another app which doesn't charge to transfer any amount. So i wont use this anymore

It's a scam app , they deleted my legal account while it had a pending transfer operations , and tired a lot to talk to support or send email but nothing , even I asked to know the status of the transfer but nothing , and they don't event want to refund the money back , I never passed situation like the in financial app

Big scam app , don't recommend it