Overall good, very satisfied. High quality products and relatively fast shipping. Print was well aligned. Things I’d like to see improved: please add an external paper/cardboard label with the optio... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I ordered a hoodie from Tapstitch and it arrived about a week after placing the order, which I was happy with. The quality is very good overall. The fabric is a cotton-poly blend (53% polyes... See more
Company replied
After working with Printful for years and being frustrated with the quality of their apparel, I'm so glad I found Tapstitch! As soon as I ordered the first products, our team ooooo'ed adn awww'ed over... See more
Company replied
Ordered 2 times already. They are constantly evolving and upgrading. Support is quickly answering. They are friendly and taking new ideas into consideration. The user interface is quite friendly an... See more
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Company details
Written by the company
The easiest, quickest, and most affordable way to create world-class fashion - one piece at a time.
Contact info
Littlejohn St, 91706, Los Angeles, United States
- info@tapstitch.com
- www.tapstitch.com
4.3
Excellent
380 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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‘Customer’ service
I had a very disappointing experience with Tapstitch’s customer service when trying to ask a simple question about their clothing tags - specifically, whether they are stitched on one side to create a flap, or stitched flat on both sides. What should have been a straightforward query turned into over an hour on live chat, only for me to be told that my question couldn’t be answered and I’d need to wait 1–2 days for an email.
Even more concerning, I had to ask three separate times for the company’s complaints procedure and email address before it was finally provided. Not having an accessible complaints process is not only poor practice - it’s also a legal requirement for any company offering goods or services in the UK.
This experience has left a really bad impression and raised serious doubts about what customer service might be like after placing an order, if it’s already this difficult to get basic information beforehand. It’s genuinely deterred me from using Tapstitch and made me cautious about recommending them to other clothing brand owners.
17 January 2026
Unprompted review
Reply from Tapstitch
Hi Alex,
Thank you for taking the time to share such detailed feedback. I sincerely apologize for the frustration you experienced while trying to get a clear answer to what should have been a straightforward product question.
You are absolutely right to expect accurate, timely information and a clear complaints process. We acknowledge that in this case, our frontline support team was limited by gaps in our internal product knowledge resources, which resulted in unnecessary back-and-forth and delays. This is something we recognize as an area where we have not done well enough, and we appreciate you calling it out so clearly.
To be transparent, we are currently working toward building a more comprehensive internal product knowledge base and service framework in 2026, so that agents can confidently answer detailed questions like yours at first contact. In parallel, we are also improving the level of detail on our product detail pages to reduce the need for repeated clarification before ordering.
Your feedback is valuable because it comes from a place of wanting better standards—and customers who point out these issues genuinely help us improve. I truly hope this experience won’t permanently deter you from Tapstitch, as our product quality and fulfillment capabilities are areas we continue to invest heavily in.
We would sincerely welcome the opportunity for you to reexperience us once these improvements are in place, and to share your perspective again at that time.
Thank you again for your honesty and for taking the time to help us identify where we need to do better.
– The Tapstitch Team ❤️
I ordered two items
I ordered two items, shipping time not the best but the price and quality very very satisfied. Thank you
16 January 2026
Unprompted review
Reply from Tapstitch
Hi Karim,
Thank you for your 5-star review! ⭐️
We really appreciate your understanding regarding the shipping time, and we’re glad to hear that the pricing and quantity met your expectations. Your satisfaction means a lot to us, and we’ll continue working on improving delivery speed while keeping our value and quality strong.
Thanks again for your support! 🙌
– The Tapstitch Team ❤️
Amazing quality, price, and transparency!!!
I was looking everywhere for a jacket I had in mind for my boyfriend's birthday. but could not find what I had envisioned for a reasonable price. So, I figured I would make it myself but all custom printing brands I came across were so expensive. Then I found Tapstitch and noticed they were having a sale. When I looked at their pricing I was pleasantly suprised, the sale was for shipping I believe so the pricing on the product was mind blowing to me. Then when it came time to design I was so suprised at how easy and comprehensive the design process was! Once it shipped it said it would arrive on the 24 (I ordered on the 6 or so). It arrived o. the 13!!! I was so happy and so was he. The absolute quality of the print, the color, and the hoodie itself was AMAZING!! He loves it so so much and hasn't taken it off lol I was over the moon. Ill definitely be coming back and have reccomended to friends!! :)
13 January 2026
Unprompted review
Reply from Tapstitch
Hi Bree,
Thank you so much for this incredible 5-star review! 🌟
We’re absolutely thrilled to hear how happy you and your boyfriend are with the jacket — especially knowing it was for such a special occasion. It’s wonderful to hear that the pricing, design process, fast delivery, and overall quality all exceeded your expectations. Stories like this truly make our day!
We’re so glad Tapstitch could help you bring your vision to life at a price that felt right, and it means a lot to us that you’ve already recommended us to friends. Thank you again for your trust and support — we can’t wait to have you back for your next project!
– The Tapstitch Team ❤️
Quality Ts and Hoodie
I wanted a bespoke print on a hoodie, which was easy to upload and move and even cut out around the background. This went to basket, the a t shirt was offered at £2.99, in total with shipping i paid £23!!!!!
Quality! Well, I am fussy when it comes to cotton, the T and hoodie is AMAZING quality! I would definitely buy again and even bulk buy if a club wanted a run of gear!
2-3 week delivery but thats fine for me.
16 January 2026
Unprompted review
Reply from Tapstitch
Hi Jason,
Thank you so much for the fantastic 5-star review! ⭐️
We’re really happy to hear that the design process was easy and flexible for you, and that you were able to get exactly the bespoke print you wanted. It’s great to know the pricing worked out well and that both the t-shirt and hoodie quality met your expectations — especially coming from someone who’s particular about cotton quality!
We also appreciate your understanding around the delivery timeline, and we’d be more than happy to support you if you ever decide to place a bulk or club order in the future. Thanks again for your support, and we look forward to working with you again!
– The Tapstitch Team ❤️
easy to use
easy interface
good quality clothing
decent screen printing (knocked off 1 star)
11 January 2026
Unprompted review
Reply from Tapstitch
Dear Customer,
Thank you for your 4-star review and for breaking down your experience so clearly!
We’re glad to hear that you found the platform easy to use, the interface straightforward, and the clothing quality solid. We also appreciate your honest feedback regarding the screen printing — insights like this help us identify where we can continue improving.
Thanks again for sharing your experience with us. We’re always working on refining both our products and print techniques, and we hope to deliver an even better experience next time!
– The Tapstitch Team ❤️
I really like the print areas and the…
I really like the print areas and the pricing is really good but they should add more printing areas would be my only advise and more jeans aside from that is perfect
10 January 2026
Unprompted review
Reply from Tapstitch
Hi Jade,
Thank you for the great review and for sharing your suggestions! ⭐️⭐️⭐️⭐️
We’re really glad to hear you like the print areas and find the pricing competitive. Your feedback about adding more print locations and expanding the denim/jeans selection is truly appreciated — these are exactly the kinds of insights we take into account when planning future product and feature updates.
Thanks again for taking the time to leave a review. We’re happy to hear that aside from those suggestions, your experience has been a positive one, and we hope to keep improving to earn that fifth star in the future! 🙌
– The Tapstitch Team ❤️
Solid choice for custom apparel
The print quality was excellent — colors came out rich and accurate, and the details held up well after washing. I was super impressed by the quality of the hoodies. Ended up ordering several more.
The design process was straightforward, and the mockups matched the final product closely. Production and shipping were also smooth and on timeline, which I really appreciated as someone creating custom pieces rather than ordering stock items.
Overall, Tapstitch felt reliable, easy to use, and well-suited for artists or small brands who care about how their finished garments actually look and feel. I am 100% going to use them again for future apparel projects.
29 December 2025
Unprompted review
Reply from Tapstitch
Hi Madeline,
Thank you so much for this thoughtful and detailed 5-star review! ⭐️
We’re thrilled to hear that the print quality, color accuracy, and durability met your expectations—especially after washing. It’s great to know the hoodies stood out enough that you came back to order more! We’re also glad the design process and mockups aligned well with the final results, as that consistency is something we work hard to maintain.
Hearing that production and shipping stayed on timeline and that Tapstitch feels reliable and artist-friendly truly means a lot to our team. We’re excited to support your future apparel projects and can’t wait to see what you create next. Thanks again for choosing Tapstitch! 🙌
– The Tapstitch Team ❤️
Your ad starts with a false statement
Your ad starts with a false statement
"You asked, so we... ect"
I didn't ask for anything. I didn't ask for ads. Your ad keeps showing up and it's gotten so bad I had to write a review for how invasive it is
5 January 2026
Unprompted review
Reply from Tapstitch
Hi Keith,
Thank you for sharing your feedback. We understand how frustrating it can be to repeatedly see ads you didn’t choose to engage with, and we’re sorry for the annoyance this has caused.
To clarify, the wording used in our advertisement is intended as a general marketing phrase rather than a literal statement about individual users. That said, we recognize that the message didn’t land as intended in your case, and we appreciate you calling this out. Feedback like this helps us review and improve how we communicate.
We’d also like to note that ad delivery and frequency are managed by third-party platforms (such as Google or social media networks), and we don’t have direct control over which specific users see an ad or how often it appears. You can usually adjust ad preferences or hide ads directly through the platform where you’re seeing them.
We appreciate you taking the time to leave a review and share your perspective. Your input has been noted and will be passed along to our marketing team as we continue refining our messaging.
– The Tapstitch Team ❤️
The experience was a great discovery…
The experience was a great discovery for me. I didn't really know what to expect from the product but I had a good feeling. The design is really to my taste. Beautiful quality of the product. Faster delivery than expected so what could be asked for. Experience to recommend 100%. Thank you for being able to trust you.
4 January 2026
Unprompted review
Reply from Tapstitch
Hi Justin,
Thank you very much for sharing your wonderful experience with us. 😊
We’re truly delighted to hear that your discovery with our brand exceeded your expectations.
It’s great to know that the design suited your taste, the product quality met your standards, and the delivery arrived faster than expected. Your trust and 100% recommendation mean a lot to us. ✨
Thank you again for your support, we truly appreciate it and look forward to serving you again.
– The Tapstitch Team ❤️
I am Grateful that King Jesus Christ…
I am Grateful that King Jesus Christ lead me to a website that has fair prices and great quality products that continue to add more products to its catalog.
1 October 2025
Unprompted review
Reply from Tapstitch
Hi There,
Thank you for sharing your heartfelt feedback.
We truly appreciate your kind words and are grateful for your support. It means a great deal to us to know that you value our fair pricing, product quality, and the continuous growth of our catalog. 🙏✨
We’re thankful to be part of your journey and look forward to serving you with more great products in the future.
– The Tapstitch Team ❤️
I liked the website
I liked the website, I liked how quickly it arrived on time, and I liked the quality of both the product and the website.
2 January 2026
Unprompted review
Reply from Tapstitch
Hi Thamis,
Thank you very much for your positive feedback.😊
We’re delighted to hear that you enjoyed the website, the on-time delivery, and the quality of both the product and our platform.
Your kind words truly motivate us to continue delivering excellent service and high-quality products. Thank you for your support, we look forward to serving you again soon.✨
– The Tapstitch Team ❤️
Since i was a child I have always…
Since i was a child I have always wanted to make my own clothes and this company is a absolutely perfect for that may have to wait a while for it to arrive but that is ok. because it is well worth the wait
2 January 2026
Unprompted review
Reply from Tapstitch
Hi Roman,
Thank you very much for sharing your experience with us. We’re truly honored to be part of your journey in bringing your childhood dream of creating your own clothes to life. ✨
We sincerely appreciate your patience and understanding regarding the waiting time. Your kind words and trust mean a lot to us, and we’re glad to know that you feel it is well worth the wait. 😊
Thank you again for your support—we look forward to continuing to support your creative journey.
– The Tapstitch Team ❤️
Beware of sizing
I ordered a t shirt as a sample for an initial production run in size XL. The shirt arrived quite quickly but immediately looked too small. I contacted customer service and they explained it was within their 3cm size variance and showed the sizing chart. XL as per their sizing chart is an XS anywhere else and it is the largest size offered. Out of curiosity, I got my 12 yr old who is only 5ft tall to try it on and it fits like a glove.
2 January 2026
Unprompted review
Reply from Tapstitch
Hi Brant,
Thank you for taking the time to share your experience. We’re sorry for the disappointment caused by the sizing and understand how frustrating this can be when ordering samples for a production run.
After reviewing the order details, we’d like to clarify for other customers reading this review that the item selected was a women’s fitted (slim-fit) style, which is designed to have a narrower cut and a more tailored silhouette. As noted on the product page and size chart, this style runs smaller than unisex or relaxed-fit garments, and the XL is intended for a fitted look rather than an oversized or standard unisex XL fit.
The measurements provided on our size chart reflect the actual garment dimensions, and the ±3 cm variance mentioned by our support team is an industry-standard allowance for production. For customers who prefer a looser fit or plan to sell to a broader audience, we strongly recommend choosing unisex or relaxed-fit styles, which offer a more conventional sizing scale and wider size range.
We appreciate you raising this point, as it highlights the importance of selecting the right fit type when sampling products. If you’d like recommendations on alternative styles that better match your needs, our support team is always happy to help.
Thank you again for your feedback.
– The Tapstitch Team
Bulk order, great quality and great company
Ordered a total of 54 hoodies for my Musical Cast and I have to say the quality, simplicity of the website and communication was all outstanding. I ordered from the UK and did have to pay an import tax with UPS which I wasn’t aware of prior to making my purchase, but beside that I had no issues. The communication on TapStitches behalf was quick and well handled, the design aspect on the website was very easy and once arrived was very accurate. The actual quality of the hoodie is great, and everyone loved.
I payed for express international shipping and record my order of 54 items in 1 week.
Very happy and would recommend!
30 December 2025
Unprompted review
Reply from Tapstitch
Hi There,
Thank you very much for sharing your detailed feedback. We’re delighted to hear that you were satisfied with the quality of the hoodies, the simplicity of our website, and the overall communication throughout your bulk order. It’s wonderful to know that the designs turned out accurately and that your entire musical cast loved the final results. We also appreciate your understanding regarding the import tax, as these fees are determined by local customs authorities. Thank you for your recommendation and for choosing us, we look forward to supporting you with future orders. 😊✨
– The Tapstitch Team ❤️
Legit buisness enough said..
23 December 2025
Unprompted review
Reply from Tapstitch
Hi Dave,
Thank you for your feedback!
We truly appreciate your trust and are glad to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future. 🌟
– The Tapstitch Team ❤️
I love the hoodie the three hoodies I…
I love the hoodie the three hoodies I designed they came out awesome good quality hoodies. I love it. It didn’t come fast but that’s so important like it’s supposed to come December 17 through the 23rd but it came December 29 but I’m glad I got it. It was worth the weight.
29 December 2025
Unprompted review
Reply from Tapstitch
Hi James,
Thank you for sharing your experience with us. We’re delighted to hear that you loved the three hoodies you designed and that the quality met your expectations. While we sincerely apologize for the delivery delay, we truly appreciate your patience and understanding. We’re glad to know that the final result was worth the wait. Thank you for choosing us, and we look forward to assisting you again in the future! 🌟
– The Tapstitch Team ❤️
Amazing!
I recommend, i made a custom hoodie for my sister and used the front, back and both sleeves. Both me and my sister are very impressed with how the quality of the hoodie turned out and how amazing the print looks. My sister is very excited to wear her new hoodie!
29 December 2025
Unprompted review
Reply from Tapstitch
Hi Rojin,
Thank you so much for sharing your wonderful feedback! 😊
We’re truly delighted to hear that both you and your sister are impressed with the quality of the hoodie and the print results. It’s great to know that the customization on the front, back, and sleeves turned out exactly as you hoped. We’re especially happy to hear how excited your sister is to wear her new hoodie. Thank you for choosing us, and we look forward to creating more custom pieces for you in the future! 🌟
– The Tapstitch Team ❤️
Extremely impressed with the garment…
Extremely impressed with the garment and print quality + shipping time. Also love that they provide the biggest printable area I’ve seen yet for these prices!
23 December 2025
Unprompted review
Reply from Tapstitch
Hi Azul,
Thank you so much for the fantastic 5-star review! ⭐️
We’re thrilled to hear that you were extremely impressed with the garment quality, print results, and shipping time. It’s especially great to know that the larger printable area stood out to you — that’s something we’ve worked hard on to give creators more freedom without compromising on price.
We really appreciate you taking the time to share your experience, and we’re always here if you need support or have new ideas you’d like to bring to life. Thanks again for choosing us! 🙌
– The Tapstitch Team ❤️
Tap-stitch is AMAZING
Tap-stitch is AMAZING. The quality is great. i order shirts, hoodies, pants for my upcoming clothing brand. The products i buy never shrink, the material is great quality. Is all great for DTF/DTG images. I will never order from anyone else when it comes to my clothing brand. Its more expensive then some others, but id pay for quality over quantity anyday. The colours are vibrant and they offer alot of products on there website. Customer service is also amazing
20 June 2025
Unprompted review
Reply from Tapstitch
Hi Danaye,
Wow — thank you so much for this incredible review! 🌟
We’re truly honored to be part of your upcoming clothing brand journey. It’s amazing to hear that the quality, materials, print results (DTF/DTG), and color vibrancy have all met your expectations across shirts, hoodies, and pants. Your point about choosing quality over quantity really resonates with us — that’s exactly the standard we strive to uphold.
We’re also especially grateful for your kind words about our customer service. Knowing that our team has been able to support you well means a lot to us.
Thank you for trusting Tap-stitch and for taking the time to share such detailed feedback. We’re excited to continue supporting your brand’s growth and can’t wait to see what you create next! 🙌
– The Tapstitch Team ❤️
Unreliable
Unreliable. Previous orders have arrived within a week. Now I've spent more money the order has conveniently vanished. Reporting hasn't helped, no support. Never using again
17 December 2025
Unprompted review
Reply from Tapstitch
Hi Lauren,
Thank you for sharing your concerns. We’re truly sorry for the frustration this situation has caused, especially given that your previous orders arrived quickly and set a very different expectation.
After reviewing your case, we can confirm that this issue is related to shipping disruptions during the current peak logistics period. This time of year places heavy strain on carrier networks, which can unfortunately result in delayed or stalled shipments. We understand how disappointing this feels—particularly after you’ve invested more and trusted us based on past experiences.
Your case has already been escalated beyond standard support, and a senior team member will follow up with you directly to review the shipment status and next steps. We also want to clarify for transparency that our support team is actively involved in these cases, even when updates may take longer than expected due to carrier investigations.
We sincerely regret that this order did not meet the level of reliability you previously experienced. While we respect your decision, we do hope you’ll allow us the chance to properly follow up and resolve this matter.
Thank you for raising this publicly—it helps us improve both our communication and our service during high-demand periods.
– The Tapstitch Team ❤️
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