Taps Empire Reviews 

530
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, high product quality, and competitive prices available across a wide range of items. Many consumers also deeply appreciate the smooth online ordering process, helpful communication regarding delivery schedules, and overall reliability of the service. However, some reviewers were not happy with delivery problems, noting specific instances where couriers left parcels unattended, packages went missing, or tracking showed unsuccessful delivery attempts. These shipping failures and courier complications caused notable frustration for a small group of buyers during their overall purchasing journey.

What people talk about most

Delivery service

Customers report positive experiences with delivery service, frequently highlighting very quick and prompt... See more

Product

Clients share positive opinions on product quality, highlighting that items are well-described and arrive in... See more

Price

Consumers find price to be very satisfactory, consistently highlighting great value and competitive costs... See more

Order

Reviewers mention positive feedback about order processes, highlighting simple online ordering and very quick... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are reasonably priced and well packaged.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent! Best price for a Franke accessory out of any of the suppliers. Website and payment process very easy to navigate. We have used Taps twice, each of our orders arrived very promptly with go... See more

Rated 5 out of 5 stars

Web-sit was clear & easy to navigate. Found what I wanted quickly; costs were clearly displayed; delivery date was very soon & price was competitive. When the product arrived it was well packaged & h... See more

Rated 5 out of 5 stars

I ordered replacement Bristan Tap valve/cartridges! They arrived sooner than expected and were exactly what I needed! Good products! Good Price! Reliable delivery! Well done Taps Empire!

Rated 5 out of 5 stars

Quick reply to my question, reasonable price and prompt delivery, good results. Better than another different company that took my money and order then told me it wasn’t in stock.


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Heating Equipment Supplier
  4. Kitchen Remodeler
  5. Plumbing Supply Store
  6. Shower Door Shop

Written by the company

Taps Empire is U.K.'s leading retailer of bathrooms, taps, mixers, showers and radiators.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(530)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service and speed of delivery.

Placed my order on 16th and taps were delivered on 18th. Absolutely brilliant service! I cannot fault this company. Initially, I made a mistake by ordering the wrong item (ordered Bristan instead of Burlington taps in error). When I realised my mistake I immediately emailed Taps
Empire to ask for the order to be cancelled. The following morning I received confirmation my order was cancelled and they'd arranged a refund. Immediate attention from Taps Empire just when I needed it. Their pricing for the taps are also extremely competitive. I would definitely recommend this company.

16 October 2024
Unprompted review
Rated 3 out of 5 stars

Repeat purchase failed

The product is fine, works well. However, I object to several requests to review an item.
This evening I tried to purchase an identical item online, fine until it came to payment - the web site seems unable to process the payment. Santander have approved it, but the web site can't complete it.
I don't have time for this. Get it sorted.

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Free delivery swung my purchase.

Free delivery swung my purchase decision.
But given the delay from order date to despatching, my suspicion {unproven} is that stock is not held locally but ordered on demand from another location.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Reliable service

I ordered a couple, hard to find, compression type tap inserts. Ordering was straightforward with despatch within 48hrs. I received the items and they were exactly what I needed. I would therefore recommend this business.

18 June 2024
Unprompted review
Rated 5 out of 5 stars

Very Good, but order tracking info would be useful

Easy to order. Very good (low) price for the item I wanted - a Grohe shower arm. Order arrived after two working days in good condition.

Needed this item quickly but there was no option to pay extra for next day delivery which I would have preferred, but this was maybe because the item wasn't in stock?

There were no links provided with shipping references like you get with some companies so we did not really know when it would arrive. Order was delivered by Royal Mail parcels.

The website said 2-4 working days for delivery but it arrived after 2 so was quite happy with that in the end, but it would have been good to have had tracking information in order to know where the item was and expected delivery date.

19 April 2024
Unprompted review
Rated 1 out of 5 stars

Don’t do it

I ordered a replacement mixer cartridge for a Grohe shower, in fairness it did arrive pretty quickly but unfortunately they sent the wrong part and then argued that it wasn’t their fault, and that it was mine. After several emails and copies of the order and photos of the parts going to and fro they eventually accepted the error and agreed to a refund. The part was returned back to them and they have now had it for almost one week and still no refund, they don’t even reply to emails. I can only assume they want me to go through the credit card company as I can’t see any other way of resolving the issue, safe to say, I won’t ever be using them again!

10 April 2024
Unprompted review
Taps Empire logo

Reply from Taps Empire

Although the correct Grohe cartridge as per the ordered SKU was delivered, you were after a specific version which is no longer supplied by the manufacturer. Unfortunately, we were unable to confirm the correct replacement for your installation and advised you to contact Grohe for assistance. Nevertheless, the product was returned and your total payment was refunded with 5 working days of receipt. In all fairness, we have been sending updates by email, and can only assume that the messages might be landing up in your Spam folder.

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