tado° Reviews 

We purchased many radiator thermostats to modernise our heating system. They’ve always worked well. But the recent shift to a subscription model to use expensive hardware which was bought beforehand is utterly unacceptable, locking many of the previously standard features. I would not recommend building out a Tado system!

Great system easy to install and link to your internet.
I can control my heating remotely which is especially useful when returning from a holiday in winter, warming the house before we arrive home.

The 1 star is only for the aesthetically pleasing look of the product. One of the best looking room stats you can buy. As a heating engineer, the set up is poor. It requires the customer to be present so they can scan QR codes. We followed the instruction flow exactly. The wording is too technical for a customer, or installer to know what it is talking about. For example, it tells you the led is breathing. What is a breathing led? Took us 20 minutes to understand what that meant. When we finally discovered what it was on about, it wouldn't connect to the WiFi. And when that finally worked after around 2 hours or labour costs for the customer, we couldn't connect the wireless room stat to the reciever. I have had to show the customer how to activate chimney sweep mode on the boiler to keep the house warm. On top of that, I had to go. It was 9pm at night. I instructed her to contact the technical support number specified online first thing in the morning so they could talk her through it. They refused her service and said the line is for installers only.... although the customer is needed for the installation for qr scanning and so that its programmed to their phone. The installer is also forced to download the app. It isnt something I would keep on my phone. There is practically nothing much to do on the app whem you install it. So its clearly a data collection con. It is wired up according to the instructions. At least that bit is correct... A device that over eggs the pudding

I continue to have difficulties with my Tado devises. Having bought a set of 4 V3 TRVs, two have been faulty. Three different people have communicated with me, and so far, they have said they will replace one of the faulty ones. I have followed all of their requests to change batteries, to swap over the TRVs and monitor the devise. But I keep having to start again with the chatbot as I haven't been getting replies to my emails. I have been asked to provide further information on the back of my previous review, but again, no-one has contacted me. I cannot express how poor I think the products and the service from this company is. Don't buy them! Go with Hive

No customer support either by phone or even live chat! Product not working for me and no way of talking to a human live to help fix my issues. Can only talk to a stupid bot or send a message to them but no reasonable response time. Absolute garbage. Avoid! I have seen there reply now and I stand by my review. I have tried everything they say to get it working and nothing works. And their comment about thinking about changing customer support in future is laughable.

Just brilliant, so easy to install, program and update

I’ve bought the system last winter. No problem in setting it up. Having a technical issue today has demonstrated there is no actual customer support for these products and this is extremely disappointing. I have made the investment in the products and will have to deal with it, but be mindful of the lack of the lack of customer support.

Works great after install. I am using it mainly through Apple Home, but needed to use the Tado app for Homekit to find some of the devices.

I ordered a Tado relay + thermostats. After paying for installation the relay failed after ~2 months. It had to be uninstalled (more cost). Tado refunded me for the relay but they refuse to accept any responsibility for the Tado AI subscription which I paid for and which is now pretty much useless. Their response is contact Apple … not our problem. Pretty shoddy customer service !?

And the answer from Tado is that they completely ignore the problem. What a joke.

I ordered a new tado system an it isn’t compatible with my the system I have. I initiated a return on the same day. I received a shipping label for the return which i took to the courier company as requested. The courier company would not accept the parcel. I have contacted customer service now 5 times and they keep telling me that their I.T. Team isn’t responding to them. This process started Jan 13 2026 and I am still waiting on feb 4 2026 with no response. I would like my money back for the system I can’t use but I’m getting no response from tado. This is infuriating and is supposed to be a full refund return as per your business terms.

So easy to use.
Especially on these cold nights and being able to put your heating on for when you arrive home.

AVOID Tado X. What seems to be a good idea with rechargeable batteries is a seriers flaw. I have had 2 out of 8 batteries fail at first time of recharging. Due to the bespoke type of battery, only Tado X batteries will fit so they cannot be easily replaced. I have now been waiting 3 weeks for replacements with no contol over 2 of my radiators during this period. Very poor product and even worse after sales service.

It appears I’ve made a big mistake. After years of perfect service from my Nest/Google Thermostat, I was forced into a change as Google ruined thousands of users trust by disabling their early Nest Thermostats . I should have known then not to trust them. They offered a deal on Tado x . I fell for it . After only 3 months of use my Tado dropped out suddenly. Despite days of resets and even an engineer router check the receiver still won’t connect. The app tells me it’s connected then shows Offline constantly.Looking for a phone number for the support team, I find there isn’t one. There’s little or no interest in customer service or support. Initially it’s a Chatbot which after messaging tennis and ends up sending your details you to a human contact. They only contact you via email. Four days later, no contact !
Meanwhile my heating can only be operated manually via boost at 30 minutes at time. What a waste of my time and money.
I’ll be replacing it with a better known competitor and attempt to get a refund.
Avoid making my mistake, this is not a customer focused company.

Update : After a series of emails for a few days, I’ve now replaced this system with another manufacturers device, which works perfectly . They had offered me a video call with an engineer and if required, a replacement. So with the booking link they sent me, the next appointment was 7 days ahead. Although when I complained they stated there was one earlier. Not on the link though.
I’m afraid by this time I’d lost all patience,confidence and trust in this device and company. I’m cutting my losses and not even going to try for a refund. I also paid for the AI subscription in October and thus with three months of service has pro rata cost me £10 a month.
Moved on now .

The ability to control the heating away from home.

Moved to a house with tado installed. My older mobile phone won't accept the app so I have no way of connecting to the heating in my house. No telephone support which is frustrating. There email support has responded so that is something but frustrating example of technology making life more complicated.

I found tado easy to set up and control remotely. We had it set up in a holiday rental property and it definitely saved us money

What's the one thing a thermostat should allow you to do? Set the temperature of your heating.
Good luck with this garbage.
Even when you finally dig down to where the temperature setting is buried in the app, it's controlled by a slider that has turned trying to set the correct temperature into the world's worst video game.
Avoid this like the plague.

Edit: You'll note in their reply they try to blame me for their abominable app design. They also say to "come to our support team" but don't actually give a means to contact them - because they have no human support. There is no avenue to talk to a human. The only humans are in PR trying to flog their dreadful product and undermine critics of it.

I wanted a smart home heating and hot water controller which didn't need a contract. Tado had a system, which I found to be incredibly easy to install and has been working well for the month since I installed it.