Sytner Group - West London Audi Reviews 

I arrived early for my appointment at around 12:00 pm, even though it was scheduled for 1:13 pm. Daniel was incredibly helpful and kindly took my car in before the appointment time. This is exactly the kind of customer service that I truly appreciate.
Daniel was friendly, professional, and went above and beyond to make sure my car was well looked after. The service was excellent, and I’m very grateful for his kindness and support. Thank you, Daniel, for providing such outstanding service.

Good quality information on vehicle review including video. Efficient process and sensible value for money. Good quality personal service; friendly staff

I always bring my AUDI to the West London showroom.I am always made to feel welcome. The two ladies at the reception desk were very friendly and helpful. On this occasion i was greeted by Ciprian Pop. I explained to him what the issues were with my car and he was very helpful. It did take most of the day to get my car back but i’m very pleased with the service.

Amazing service as always from the team.
Thanks to Nitesh for going the extra mile to service our car in good time and be such a friendly face when coming into the garage.

Timely. Quick reception. Fast hand-off to the executive in charge of the event.

Dreadful customer service from the call centre. Nobody answers the phone and I was sent repeated texts asking me to communicate via WhatsApp. I followed this request but still no reply via WhatsApp or phone. Another company implementing AI with negative results for the customer I guess. Having said that the service I received from the branch even I went there and spoke to them face to face was of the standard I expect from a brand like Audi.

I had my service done at West London Audi last week and appreciate great support from Ciprian Pop who handled the whole process. Great service and very attentive to the details.

everyone was very efficient and helpful particularly Nitesh who was really good05

Good communication before, during and after the Service and excellent customer care on arrival at West London Audi. I was greeted and looked after by Ciprian as a loyal (16 years now) and valued Audi customer.

Your customer service rep took excellent care of me!

Nitesh went above and beyond to ensure the work carried out was done as quickly as possible, and even arranged for a replacement car last minute for the bank holiday weekend so we didn’t have to cancel our plans!
Can’t fault the customer service and staff at west London Audi, great experience.

Paris is a very helpful and professional person. Thanks a lot!

Every time I walk in west London Audi is different vibes always welcome even coming for service my car or buying parts or accessories very helpful highly recommended too feel the experience.

I’ve been extremely happy with the service I received from West London Audi throughout the purchase of my new RS3.

The whole experience was professional, smooth, and enjoyable from start to finish, Malik Smith was very professional and I really appreciated the excellent communication and customer care provided.
Many thanks again, and I look forward to dealing with you in the future.

Excellent service from the service agent. Efficient, attentive and personable.

Good service and did everything I asked for.

I recently purchased a new Audi SQ6 Vorsprung through this dealership and unfortunately the experience has been extremely disappointing from both a vehicle quality and customer service perspective.

The car itself has arrived with a long list of issues including cosmetic damage/marking that will not clean off, an intermittent alarm fault which randomly activates, missing Vorsprung weather mats, charging errors above 90%, and the vehicle refusing to charge beyond 98%. In addition, the indicated range is significantly below expectations, showing only around 245 miles at 98% charge despite the published WLTP figures being far higher.

While issues can happen with any vehicle, what has made this experience particularly frustrating has been the complete lack of effective aftersales support. I have been seeking assistance since day 6 and less than 100miles on the clock. I am now attempting to reject the vehicle entirely as they wont put anything right despite owning only three weeks and it still has less than 500miles on the clock.

It is almost impossible to get hold of anyone at the dealership,

Promised callbacks are routinely not honoured and communication has been extremely poor throughout. The responses received from the VIP sales exec Ben McClaskey have been especially disappointing and, at times, dismissive.

Examples include:

Telling me to go and buy the missing vorsprung features myself
Advising that its easy and digital sound packs expected at delivery could simply be purchased through the MMI for a few hundred pounds.
Responding to concerns about the cosmetic damage by asking whether I had “considered cleaning it”

For a brand-new Audi SQ6 Vorsprung, this level of customer service is simply unacceptable. The attitude shown towards genuine concerns has been dismissive rather than proactive, and the dealership has shown very little ownership in resolving the issues properly.

I expected a premium experience purchasing a flagship Audi vehicle, but unfortunately this has been one of the poorest customer service experiences I have had.

I sincerely hope the dealership improves both its aftersales processes and its approach to customer care because at present I would struggle to recommend them.

Worst customer service. Service overpriced and blamed me for damage to car. I was Mercedes customer. I have now sold and never again.

Audi representative Nitesh Varsani was very helpful