Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... See more
Company replied
Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... See more
Company replied
Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... See more
Company replied
The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication throughout the…
Good communication throughout the process. Although it took a lot longer than anticipated, Ashley was particularly helpful in keeping me updated.
27 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Creek Wier, Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your patience throughout the process and are pleased to hear that Ashley was able to keep you well informed. Good communication is something we strive for, and it’s wonderful to know this made a positive difference for you. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Great experience from beginning to end
Great experience from beginning to end. Ashley was efficient, professional and friendly throughout the process and had me on my way earlier than expected!
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Keith, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ashley provided efficient, professional, and friendly service throughout your visit. It’s wonderful to know that everything went smoothly and that you were on your way earlier than expected. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Worcester BMW in the future.
My car was in for another recall and…
My car was in for another recall and yet again the service was exemplary - it always is.
There is a really good reason and that is attention to detail mixed with great communication and support throughout. We were lucky enough to have Samantha Wright as our service advisor again and as every time before she was faultless and kept us informed with a relaxed no pressure friendly approach- thanks Sam you always make a BIG difference!
19 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you, Adam, for your wonderful feedback. We’re delighted to hear that Samantha and the team consistently provide such attentive and friendly service. It’s always our aim to ensure every visit is as smooth and reassuring as possible, and your kind words truly reflect the dedication we strive for. We’re grateful for your continued trust and look forward to welcoming you back to Sytner Worcester BMW in the future. Thanks again for taking the time to share your experience.
Great service
Stuart Bayliss was super helpful, stayed on top of everything and kept me updated the whole way through
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, George. We are delighted to hear that Stuart Bayliss provided such a helpful and attentive service throughout your experience. Keeping our customers informed and supported is something we take great pride in, and it’s wonderful to know this was reflected in your visit. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW. Please do not hesitate to get in touch if you need any further assistance in the future.
Great customer service and they found…
Great customer service and they found me a great deal on my new car. Highly recommend
23 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Stacy, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you found our customer service excellent and that we were able to secure a great deal on your new car. Your recommendation means a great deal to us. We hope you enjoy every moment behind the wheel and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
DO NOT BUY from Sytner BMW Worcester
I contacted this dealership while looking for a new car and noticed several other dealers offering strong discounts and excellent service. After a call and a visit, I decided to place an order for a new BMW M5 and chose this dealer based on their promises of high standards and customer care.
Unfortunately, the problems started immediately. On collection, it was clear that whoever completed the PDI had missed obvious issues. I was assured these would be fixed if I returned the car within the week, but that turned out to be the smallest problem.
Over the next four weeks, the vehicle developed multiple driving issues, especially with handling. In hindsight, I should have rejected the car straight away and got my money back and gone else where, but the dealership repeatedly reassured me they would resolve everything. That trust was a mistake. What followed was a cycle of delays, excuses, and empty promises.
Communication became a joke and required a visit by travelling 30 miles at a time to say whats happening. When you’re buying a car, they call you back instantly. Once there’s a problem, you might as well be shouting at a wall. After multiple calls and visits trying to reach a decision, the car was eventually replaced, but even then, contact was minimal and the experience was far below what you would expect from a premium brand.
Having previously bought three Audi RS6's from Sytner, I expected the same level of professionalism when purchasing a new BMW. Instead, this was the worst dealership experience I’ve had. Assurances weren’t followed through, the process became a joke, and I would not use or recommend this dealership to anyone.
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Jay, We sincerely apologise that your experience with Sytner Worcester BMW did not meet the high standards you expected. It is disappointing to hear about the issues you encountered with your vehicle and the lack of effective communication. We appreciate the feedback and understand your frustration, especially given your previous loyalty with our group. Your comments will be taken seriously as we continually strive to improve our customer service and uphold the premium brand reputation. Kind regards, Sytner Worcester BMW Team
Great Customer Service
When I arrived Thomas was friendly and through. When he rang with an update, he provided the need information and clarifications.
18 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear M.W, Thank you very much for your kind words. We are delighted to hear that Thomas was both friendly and thorough during your visit. It is always our aim to keep customers well informed, so we’re pleased that the updates and clarifications provided met your expectations. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, Sytner Worcester BMW Team
Great service from Sytner
Great service from Sytner! Emma couldn’t have been more helpful. Everything was completed as requested and the price quoted was accurate. Many thanks!
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that Emma provided such helpful service and that everything was completed to your satisfaction, with the price quoted being accurate. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Mot & Service
Very satisfied with work carried out, we were kept informed of what was being done during the day and when vehicle was ready for collection.
We dealt with Tom Kelly who as usual was excellent dealing with any queries we had. He takes time to explain things, nothing is too much trouble for him.
Very satisfied with our dealings with all at the dealership.
18 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear John, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Tom Kelly provided excellent service and kept you well informed throughout. It’s wonderful to know that you felt supported and that nothing was too much trouble. Your satisfaction means a great deal to all of us at Sytner Worcester BMW, and we look forward to assisting you again in the future. Best regards, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Marc, Thank you ever so much for your kind words and fantastic review. We are delighted to hear that you found our staff and service to be great. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback truly means a lot to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best wishes, The Sytner Worcester BMW Team
A nice Relaxing Atmosphere for your…
A nice Relaxing Atmosphere for your Clients to still be able to work from, with an excellent choice of Refreshments.
I hardly notice the time had gone so quickly.
11 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Chris, Thank you very much for your kind words. We are delighted to hear that you found the atmosphere relaxing and conducive to working comfortably. It’s wonderful to know that our selection of refreshments added to your experience and helped the time pass quickly. Your feedback is greatly appreciated, and it’s always a pleasure to welcome clients who value a calm and pleasant environment. We look forward to seeing you again soon. Best wishes, The Sytner Worcester BMW Team
Sam was my point of contact and she…
Sam was my point of contact and she explained everything and kept me informed. I don’t like having to book centrally but they will put you through if asked. It is difficult to get a courtesy car and I booked a waiting appointment as I live on my own but was able to get a lift anyway. The car was cleaned and everything went well
20 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Angela, Thank you for your kind words and for taking the time to share your experience with us. We’re pleased to hear that Sam was able to keep you informed throughout and that you felt well supported, especially with the lift arranged. We appreciate your understanding regarding the courtesy car availability and booking process. It’s great to know the car was cleaned to your satisfaction and that everything went smoothly. We look forward to assisting you again in the future. Best wishes, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Ishtiaq, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that Sam was able to assist you promptly and that you found his support helpful. It is always our aim to provide excellent service and ensure our customers feel valued throughout their experience. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Polite and friendly service
Polite and friendly service. Kept me informed.
27 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Simone, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our service polite and friendly, and that we kept you well informed throughout your experience. It is always our aim to provide the highest standard of customer care, and your feedback is truly appreciated. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
The bill came as a bit of a shock, but
The bill came as a bit of a shock, but I was kept well informed and the job was completed in the time arranged. Customer service was friendly and professional.
24 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear David, Thank you for your honest feedback. We appreciate you recognising our efforts to keep you well informed throughout the process. We understand that unexpected costs can be a surprise, and we’re pleased to hear that the job was completed within the agreed timeframe. It’s wonderful to know that our team’s friendly and professional customer service made a positive impression. Your comments are truly valued, and we hope to continue providing you with excellent service in the future. Kind regards, Sytner Worcester BMW
My problem with my Mini Cooper was…
My problem with my Mini Cooper was handled very efficiently and effectively .
I am extremely happy with the outcome & how it was handled by Tom the Mini Service Manager
21 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Colin, Thank you very much for your kind words. We are delighted to hear that Tom, our MINI Service Manager, was able to handle your MINICooper issue efficiently and effectively. It’s wonderful to know you are extremely happy with the outcome and the service you received. Your feedback is greatly appreciated and motivates our team to continue delivering the highest standards of care. We look forward to welcoming you back to Sytner Worcester in the future. Best regards, The Sytner Worcester Team
Friendly professional service from…
Friendly professional service from service personnel
20 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Margaret, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service personnel both friendly and professional. It is always our aim to provide a welcoming and efficient service to all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Fantastic experience with Andy and Luke…
Fantastic experience with Andy and Luke in Doncaster and loved the call the next day and the personal touches. Highly recommend
18 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Gino, Thank you ever so much for your fantastic review. We’re delighted to hear that Andy and Luke provided such a positive experience in Doncaster and that the follow-up call and personal touches made a real difference. It’s always our aim to offer exceptional service and it’s wonderful to know this was reflected in your visit. Your recommendation means a great deal to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
My wife and I visited the bmw showroom…
My wife and I visited the bmw showroom and was assisted from reception to Matt who was prepared to listen to our needs and make us really welcome he made us coffee he was very professional in his knowledge of the product we asked a lot of questions about going fully electric and Matt had all the answers we cannot fault his professionalism he was so down to earth and a really nice guy and a real asset to BMW it was a pleasure to do business with him and we love the car
Thanks to Matt
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you, Debbie, for your wonderful review. We are delighted to hear that Matt provided such a warm and professional experience, answering all your questions about going fully electric. It’s fantastic to know you felt welcomed and valued throughout your visit. We’re thrilled that you love your new BMW and that Matt made the process enjoyable. Your kind words mean a great deal to us and to Matt personally. We hope you enjoy every journey in your new car!
Welcoming and supportive staff
Welcoming and supportive staff - recognised me from previous visit, explained everything fully, gave me contact details and assured me car would be ready quickly
18 April 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Karen, Thank you very much for your kind words. We are delighted to hear that our team at Sytner Worcester BMW made you feel welcomed and supported during your visit. It’s wonderful to know that you felt fully informed and reassured about your car’s service. We always aim to provide a friendly and professional experience, and your feedback is truly appreciated. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.