"Absolutely phenomenal service from start to finish. My recall work was handled perfectly — everything was arranged in advance, ran exactly on time, and I was kept fully informed at every step. Jay wa... See more
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I collected my new BMW from Sytner BMW Wolverhampton yesterday and couldn’t be happier with the whole experience. Everything went so smoothly, from the paperwork and part-exchange of my old car to c... See more
Company replied
Good, reliable servicing every time I have used Sytner Wolverhampton. The staff are always professional and helpful. The only issue during my visits was with the car wash, particularly the alloy wheel... See more
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Seen early for `MOT. ...explained time to wait and all testing passed no problems, all after x2 hours. Fee reasonable. Later e-mailed inspection showed slight other problem [wheel alignment requir... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lever Street, WV2 1AD, Wolverhampton, England, United Kingdom
- 01902457000
3.9
Great
265 reviews
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Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for taking the time to leave us a 5-star review, Vik! We are delighted to hear that you had a great experience and received excellent service at Sytner Wolverhampton BMW. Our team works hard to ensure that our customers have a positive and memorable experience with us, and we are glad that we were able to meet your expectations. Kind Regards, Chat Shoker. Head of Business
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your positive review, D Hanson. We are delighted to hear that Jason Westbury provided you with excellent service and made the entire process stress-free for you. Thank you for choosing us and we look forward to serving you again in the future. Kind Regards, Chat Shoker. Head of Business
The transition of updating my car
The transition of updating my car, couldn’t have ran more smoothly, recommend Sytner Wolverhampton… they do stand out from the rest ..
12 July 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Joy! We are delighted to hear that your experience at Sytner Wolverhampton BMW was smooth and hassle-free. Our team takes great pride in providing exceptional service to our customers, and we are thrilled to know that we stood out from the rest. We appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Sytner Wolverhampton BMW. Kind regards, Chat Shoker. Head of Business
Tenneil and Harry were excellent and…
Tenneil and Harry were excellent and made the purchase of my new BMW a very positive experience. Would recommend to anyone.
12 July 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
I am delighted to hear that Tenneil and Harry provided you with excellent service during your purchase at Sytner Wolverhampton BMW. It is always a pleasure to receive positive feedback and I will be sure to pass on your kind words to the team. Thank you for recommending us to others and we look forward to welcoming you back in the future. Enjoy your new BMW! Kind regards, Chat Shoker. Head of Business
A really personalised service
A really personalised service from Christian and the team. I felt that nothing was too much trouble. A really good team to be proud of.
6 July 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Cheryl. We are delighted to hear that you had a personalised experience with Christian and our team at Sytner Wolverhampton BMW. We strive to provide exceptional customer service and it is wonderful to know that we have succeeded in making you feel valued and well taken care of. We are proud of our team and we will continue to go above and beyond for our customers. Thank you for choosing us and we look forward to serving you again in the future. Kind regards, Chat Shoker. Head of Business
4 Year Service Package
I purchased my BMW August 2020 with an addition 4 year service package Whilst trying to book my car in for a service at your branch I was informed that my next service was not due until October 2024 and therefore fell outside the 4 year plan. I was informed I would not be allowed to bring the service forward to August therefore I have only received 3 year plan and not the 4 years I paid for.
I have since been able to book my service with Lookers BMW Stafford, under the 4 year plan. Travelling to Stafford will be very inconvenient. I will not be using Sytner’s in the future
8 July 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Dear Mrs Sue Ward, Thank you for bringing this matter to our attention. Having reviewed the matter further I am aware a member of my management team has already responded to the concerns that you have raised. I am sorry that we are unable to meet your expectations and for the inconvenience it has caused. Kind regards, Chat Shoker. Head of Business
BMW Z4 Purchase
An all round great car-buying experience with Sytner Wolverhampton. Many thanks to Jason Westbury and the team for pulling out all the stops, we are delighted with our Z4.
28 June 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your glowing review, Victoria! Our team, especially Jason Westbury, is dedicated to providing the highest level of service and ensuring our customers are completely satisfied with their purchases. We are delighted that you are enjoying your Z4. Thank you for choosing Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Tom was brilliant
Tom was brilliant. When we had a wobble he did whatever he could to solve the issue, and more.
The only thing I want to mention is after two days my washer fluid was low on a new car! However… that is something very small to moan about! The only negative I’d have. Beautiful car and I’m over the moon with it. Thanks team!
16 June 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, S.S. We are delighted to hear that Tom was able to provide you with the excellent customer service you deserved. We are proud to have such dedicated and helpful staff at Sytner Wolverhampton BMW, and we are glad that they were able to go above and beyond to ensure that your problem was solved. We strive to provide the best customer service possible, and we are glad that we were able to meet your expectations. Thank you for your review! Kind Regards, Chat Shoker. Head of Business
Excellent service as opposed to in the moment sales
Having had the unfortunate experience of damaging a tyre on a two week old new car which required a new part which was out of stock! Lewis and Jack in the parts team could not of been more welcoming, helpful, polite and competent BUT the most impressive part of this experience was that they were totally focussed on solving my problem as a customer rather than just taking my money! They arranged for my part to be delivered over night to a “competitor” dealer to solve MY problem rather than what I expect are their own sales objectives. These guys are BMW Sytner and best of all, customer service exemplars, excellent!
7 June 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Lloyd. We are delighted to hear that Lewis and Jack were able to provide you with the excellent customer service you deserved. We are proud of our team for going above and beyond to ensure that your problem was solved in the most efficient way possible. We strive to provide the best customer service and it is great to hear that we have achieved this. Kind Regards, Chat Shoker. Head of Business
Been a customer of Wolverhampton for a…
Been a customer of Wolverhampton for a good few years now the guys always go beyond to help me and always do a cracking deal nothing is to much trouble
30 May 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Marc. We are delighted to hear that you have been a customer of Wolverhampton BMW for a good few years now and that you have always been happy with the service you have received. We strive to ensure that our customers are always satisfied and that nothing is too much trouble. We are glad that you have had a good experience with us and we look forward to continuing to provide you with the same level of service in the future. Thank you for your continued support. Kind Regards, Chat Shoker. Head of Business
Motorcycle Engine Stator Replaced
Had my R1200RT motorcycle Stator generator replaced with New which needed complete engine removed plus full 12K service.
Andy Scott and his service team completed the work to high professional
standard very pleased with result.
19 December 2023
Unprompted review
BEWARE BMW Sytner WOLVERHAMPTON
I am very disappointed with BMW Sytner Wolverhampton. My BMW steering lock would not unlock. I called the RAC the said the car would need to go to BMW. It was the Easter weekend and this happened the Good Friday. I arranged with RAC to relay my car to BMW on 2nd April. I received a call from BMW on the 4th saying my car needed a new battery cost £275 I explained my battery was only 6 months old but had no choice but to authorise a new battery. I received a email a week later with a list of parts required to fix the car after diagnostic tests being DDC unit £4107, Rear Bumper wiring loom £1440, Starter Terminal £2327. Water leak investigation £210 totalling £8084. I was shocked and nearly fainted. They advised car was not economically viable to be fixed and advised to scrap my car. I know my car and I knew everything wa working before it went into BMW. I had my car relayed to another garage on 13th May they called me on 15th May to collect my car saying the problem was the Intelligent Battery Cable £170 , adapter lead £15.40, IBS adapter. Including labour £644. BEWARE of these RIP OFF Bstards. Imagine a big dealership trying to rip me off. How can BMW justify these action. Please BEWARE 😖
2 April 2024
Unprompted review
Reply from Sytner Group - Sytner Wolverhampton BMW
We are sorry to hear about your experience with Sytner Wolverhampton BMW. We understand your frustration and disappointment and take all customer feedback seriously. We would like to invite you to contact our Customer Service manager, Sam Keeling, at samuelkeeling@sytner.co.uk, to discuss your experience further. We take customer service very seriously and would like to ensure that you receive the best possible service. Thank you for bringing this to our attention. Kind Regards, Chat Shoker. Head of Business
Fantastic customer service.
Fantastic customer service.
James went above and beyond. He sourced our car to match exactly what we asked for. James is polite and his customer service is excellent. James made our purchase easy and hassle free. Thank you
15 May 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mrs Alison Caine. We are delighted to hear that James provided you with an excellent customer service experience. We strive to ensure that all of our customers have a hassle-free and enjoyable experience when purchasing a car from Sytner Wolverhampton BMW. We look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Phil was great to deal with.
Phil was great to deal with nice easy transaction no issues whatsoever. Would highly recommend this dealership hands down 🙌
4 May 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your 5 star review, Mr Mohamed. We are delighted to hear that you had a great experience with Phil and that the transaction was smooth and easy. We strive to provide the best customer service and we are glad that you were satisfied with the service you received. We appreciate your recommendation and we look forward to seeing you again soon at Sytner Wolverhampton BMW. Kind Regards, Chat Shoker. Head of Business
Great customer service
Great customer service.
Sam was incredibly friendly and knowledgeable keeping me updated at each step of way from ordering to collecting car.
2 May 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind review of Sytner Wolverhampton BMW. We are delighted to hear that you had a great experience with us and that Sam was able to provide you with the excellent customer service that we strive to deliver. We understand how important it is to keep our customers informed throughout the process and we are glad that Sam was able to do this for you. We hope that you are enjoying your new car and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your fantastic review of Tom Hawthorn at Sytner Wolverhampton BMW. We are delighted to hear that you had such a positive experience with us. We strive to provide the highest level of customer service and it is great to hear that Tom was able to deliver this. We are committed to ensuring that all of our customers have a pleasant and enjoyable experience when visiting us and we are glad that Tom was able to provide this. Thank you for your kind words. Kind Regards, Chat Shoker. Head of Business
Fantastic customer services
Fantastic customer services, Special thanks top Jake for time spent choosing the vehicle thats suits.
2 May 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Mrs Williams. We are delighted to hear that you had a great experience with us at Sytner Wolverhampton BMW. We strive to provide the best customer service possible and it is great to hear that Jake was able to help you find the perfect vehicle. Kind Regards, Chat Shoker. Head of Business
Christian Short was amazing
Christian Short was amazing. Couldn’t have asked for anyone better to help me select the right vehicle for me from start to finish. He was very patient and informative with any queries I had. Recommend anyone who wants a BMW vehicle to contact Christian Short!
26 April 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Miss Brooks. We are delighted to hear that Christian Short was able to provide you with an excellent service and help you select the right vehicle for you. We strive to ensure that all our customers have the best experience possible and it is great to hear that Christian was able to meet your expectations. We would like to thank you for your recommendation and we look forward to seeing you again soon. Kind Regards, Chat Shoker. Head of Business
Dominic made our purchase enjoyable
Dominic made our journey from order to collection a complete pleasure, all the staff at Sytner are very very customer focused.
We walked into Sytner BMW after leaving Audi and it was like walking into a different world.
Can’t recommend Dominic and Sytner enough, they’ve got my order in 3 years too.
23 April 2024
Reply from Sytner Group - Sytner Wolverhampton BMW
Thank you for your kind words, Chris. We are delighted to hear that you had such a positive experience with us at Sytner Wolverhampton BMW. We strive to provide the best customer service possible and it is great to hear that we have achieved this. We are also pleased to hear that you have decided to return to us for your next order. We look forward to welcoming you back and providing you with the same excellent service. Thank you for your recommendation and for taking the time to share your experience. Kind Regards Chat Shoker Head of Business.
Raj - BMW Motorrad Wolverhampton
I purchased a motorcycle from BMW Motorrad Wolverhampton and the whole process from viewing the bike to finally purchasing it was totally seamless. I was kept informed at all times by Raj, he is an asset to the dealership and a very pleasant person who made the purchase a pleasure. If you are in the market for a new or used motorcycle pop in and take a look I am sure you will not be disappointed.
19 April 2024
Unprompted review
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