when a repair needs doing dont take car out of workshop, wash and drive out to the front of building and 45 mins later then ask if you would like the repair done. I know a different person may do th... See more
Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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See what reviewers are saying
Working with Derek and Chris was a pleasure from start to finish. Both were extremely helpful and knowledgable, not to mention professional throughout. Highly recomend both guys for outstanding servic... See more
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... See more
Company replied
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, United Kingdom
4.7
Excellent
482 reviews
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Great service from Ollie and the Mini…
Great service from Ollie and the Mini service/repair team at Sytner Stevenage. Only gripe is the fact that you cannot phone and speak to someone directly, you either have to leave a message in order for them to phone you back or send an email. Hence only 4 stars.
28 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Tim, thank you for your kind words regarding the service provided by Ollie and the MINIteam at Sytner Stevenage. We appreciate your positive feedback and are pleased to hear you had a great experience. We do, however, apologise for any inconvenience caused by the inability to speak to someone directly over the phone. Your comments are valued and help us understand our customers’ preferences better. We hope to continue offering you excellent service in the future.
Jason was super
Jason was super. Despite insurance being a pain, Jason kept me up to date and was both helpful and friendly.
I was not 100% happy with the final finish at first, they sorted this right out asap. No delay, no questions asked.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Jack, Thank you very much for your kind words. We’re delighted to hear that Jason provided you with helpful and friendly service throughout the process, despite the challenges with insurance. It’s great to know that any concerns you had with the final finish were promptly resolved to your satisfaction. Your feedback means a great deal to us, and we’re pleased that we could make your experience a positive one. We truly appreciate your support and hope to assist you again in the future. Best regards, Sytner Stevenage BMW Team
Friendly excellent service
27 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that you found our service friendly and excellent. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
Reply from Sytner Group - Sytner Stevenage BMW
Dear Joe, Thank you very much for your kind words and for taking the time to share your experience with Sytner Stevenage BMW. We are delighted to hear that we were able to provide a service at short notice, within your budget, and on time. It is always our aim to deliver excellent service and ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. Kind regards, The Sytner Stevenage BMW Team
I've been dealing with BMW stevenage…
I've been dealing with BMW stevenage for well over 5 year's now this is my sixth vehicle I have now purchased from them i always deal with the same sales manager Derek Baker who is excellent at what he does northing is too much trouble he always goes above and beyond to make my life easier when purchasing my new car top marks to bmw
13 July 2026
Unprompted review
great service
great service
even sent a video with car on the ramp so I could see the issues
knowledgeable staff who can deal with a 50 year old car
feels like a new car on collection
great service
20 July 2026
Unprompted review
Service and MOT at Sytner
Excellent service, you might pay a little more but it is well worth it. My service and MOT all done in 2 hours while I waited in a very comfortable seating area. Car cleaned and valeted. Can't fault!
16 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that you found our service efficient and enjoyed the comfortable waiting area. It’s great to know that the valet and car cleaning met your expectations as well. Your positive feedback means a lot to the team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
Tim & Oli managed a difficult situation…
Tim & Oli managed a difficult situation due to ARVAL not authorising work on my lease car - meaning the proposed 2 hr period was exceeded Tim & Oli provided me a courtesy car so I could attend my meeting in London - relieved & very happy .
Like to thank them both for the resolution
7 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mr O'Dowd, Thank you very much for your kind words. We are delighted to hear that Tim and Oli were able to assist you during a challenging situation and provide a courtesy car to ensure you could attend your meeting in London without inconvenience. Your satisfaction is very important to us, and it’s wonderful to know that the resolution left you feeling relieved and happy. We truly appreciate you taking the time to share your experience with us. Kind regards, Sytner Stevenage BMW Team
Top notch service
I’ve used Sytner MINI Stevenage before, and once again Oliver provided excellent service. He was friendly, professional, and kept everything moving promptly from start to finish. He took the time to answer my questions and made the whole process straightforward and stress-free. It’s always reassuring to deal with someone who is so helpful and approachable. Thanks again Oliver for another great experience!
16 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear George, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Oliver provided friendly and professional service, making the process straightforward and stress-free. It’s always our aim to ensure every customer feels supported and valued throughout their visit. Your continued trust and positive feedback mean a great deal to us. We look forward to welcoming you back to Sytner MINI Stevenage in the future. Best regards, The Sytner MINI Stevenage Team
Ash explained the work in clear detail
Ash explained the work in clear detail, identified lead time and then delivered well within the expected time frame.
16 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear John, Thank you very much for your kind words. We are delighted to hear that Ash provided clear explanations and kept you informed about the lead time. It’s wonderful to know that the work was completed well within the expected timeframe. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Very good service
Courteous, helpful, work to agreed price, car cleaned.
13 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Alan, for your kind words. We’re delighted to hear you found our team courteous and helpful, and that we worked to the agreed price. It’s great to know your car was cleaned to your satisfaction. We truly appreciate your positive feedback and look forward to welcoming you back in the future.
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words. We are delighted to hear you found our team friendly and professional. It’s always our aim to provide the best possible experience for our customers. Your positive feedback is greatly appreciated and truly motivates us to maintain these high standards.
Exceptional service
Everyone at the service centre is friendly and welcoming. Lovely waiting area and nice to be able to see the workshop which is very spacious and always looks tidy and clean. Ollie is always welcoming and friendly and goes out of his way to help
9 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Cheryl, Thank you ever so much for your kind words and for taking the time to share your experience at Sytner Stevenage BMW. We’re delighted to hear that you find our service centre friendly and welcoming, and that you appreciate the spacious, tidy workshop and comfortable waiting area. Ollie will be thrilled to know his efforts to assist you have been noticed. Your feedback truly means a lot to us, and we look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Waiting too long
I had a 0900 waiting appointment. The car did not move for 0.5hrs. I could see the car which sat untouched for most of the 3hrs I waited for brake fluid change and mot. I feel the time I waited was excessive for the work completed.
8 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Dr Davies, Thank you for your feedback. We apologise that your experience did not meet your expectations and that the waiting time for your brake fluid change and MOT felt excessive. We appreciate how valuable your time is and regret any inconvenience caused. We would like to invite you to contact our Head of Aftersales, Alun Clarke at alunclarke@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us. Kind regards, Sytner Stevenage BMW
Reply from Sytner Group - Sytner Stevenage BMW
Dear Cris, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service fast, friendly, and knowledgeable. It is always our aim to provide the highest standard of care and expertise to all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to welcoming you back in the future. Best wishes, The Sytner Stevenage BMW Team
Easy Process throughout
Easy to book in. Good availability of slots. Simple process from start to finish. Service advisor Ash very good communication, knowledgeable.
3 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Darren, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the booking process was straightforward and that you found good availability of slots. It’s wonderful to know that Ash provided excellent communication and demonstrated thorough knowledge throughout your visit. Your positive feedback is greatly appreciated and motivates us to maintain the high standards our customers expect. We look forward to welcoming you back in the future. Best regards, Sytner Stevenage BMW Team
It was a straightforward purchase…
It was a straightforward purchase carried out remotely. Declan provided great feedback about the car, their service, and how we proceeded with the purchase. All options were made clear but nothing was pushy. Overall, a pleasant experience, and I'd have no hesitation recommending Declan, and the dealership.
28 June 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Neil, for your kind words and for taking the time to share your experience. We’re delighted to hear that Declan provided clear and helpful information throughout your purchase and that the process was straightforward and enjoyable. It’s wonderful to know you felt no pressure and that all options were clearly explained. Your recommendation means a great deal to us, and we’re pleased you had a positive experience with both Declan and the dealership. We truly appreciate your support.
Sent in 5 requests to sytner Stevenage…
Sent in 5 requests to sytner Stevenage bmw and no one from the dealership has responded what an ignorant unprofessional dealership !
29 days later I get a response!! But still not had my pcp request and still bmw customer services can’t get you to respond either. Sent in two e mails as requested but guess what no reply totally ignorant!! Avoid sytner Stevenage
Still no response after 72 hours !!
A week later and still no response!! They have to be the most ignorant site in the uk !!
27/8 3 week later and still no response!! It says it all avoid. Avoid AVOID
1 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mike, We are truly sorry to hear about your experience and apologise for the lack of response you have received. This is certainly not the standard of service we aim to provide at Sytner Stevenage BMW. We would like to invite you to contact our Head of Business, Manjit Ahluwalia, at ManjitAhluwalia@sytner.co.uk, so that we may better understand your concerns and address them directly. Your feedback is important to us. Kind regards, Sytner Stevenage BMW
Helpful and friendly
Ollie Nash was helpful friendly and considerate . He listened and answered all my questions with great clarity . He made the whole process seamless.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Laura, Thank you very much for your kind words. We are delighted to hear that Ollie Nash provided you with such a helpful, friendly, and considerate experience. It’s wonderful to know he listened carefully and answered all your questions clearly, making the entire process seamless for you. Your feedback is greatly appreciated and serves as a fantastic encouragement to the team. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, Sytner Stevenage BMW
Martin was amazing
Martin was amazing , so in love with my car , he made everything feel so easy and comfortable, such a lovely experience, thank you so much!!!
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you so much, Daisy, for your wonderful review. We’re delighted to hear that Martin made your experience so easy and comfortable, and that you’re absolutely in love with your new car. It’s always our aim to provide a lovely and memorable experience for all our customers. Your kind words mean a great deal to the whole team here at Sytner Stevenage BMW. We hope you enjoy every moment behind the wheel and look forward to welcoming you again in the future.
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