Great communication from Millie at the dealership, with efficiency in pre-ordering parts. Mechanics were also keen to get the job completed in a short space of time so as I could get my mini back! Th... See more
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Thorough service from end-to-end. The CITNOW video was detailed & thorough, and the accompanying paperwork given to me by Kyle covered the work done, checks made etc. Kyle did everything he said he... See more
Company replied
Excellent service from Hannah and Harrison! I was well looked after and the whole process of booking in was simple and straightforward. Genuinely honest and helpful advice too about what did and didn’... See more
Company replied
The reception staff was polite, friendly and helpful. The service advisor was polite and efficient. Sam had the paperwork ready. He was also forward looking and identified that the MOT was due in a... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Rd,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 733 3444
4.4
Excellent
905 reviews
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EXTREMELY DISAPPOINTING CUSTOMER…
EXTREMELY DISAPPOINTING CUSTOMER SERVICE FROM BMW SYTNER SOLIHULL!!!
Our experience with BMW Sytner Solihull has been extremely disappointing. After paying for a full diagnostic for our a BMW Hybrid Vehicle, we were advised to charge the battery more frequently. Within 24 hours, the same fault returned. We were then told the 12V battery needed replacing, which we paid for in full, only for the same fault to reappear within another 24 hours.
Having spent nearly £600 on diagnostics and a replacement battery, the underlying fault remains unresolved and undiagnosed.
Despite two visits to an authorised BMW dealership, our vehicle continues to experience serious safety-related warnings, with no satisfactory resolution or clear plan to get it back into reliable working order. BMW Sytner Solihull have all but washed their hands of providing us with a reasonable solution - charging us money for a repair which has not worked and failing to actually find or repair the issue.
What has made this experience particularly frustrating is the lack of accountability despite the repeated failure to identify and resolve the issue, and not supporting us in finding a resolution.
We expected a far higher standard of technical expertise, communication and customer care from an authorised BMW dealership. Instead, we have been left out of pocket, without confidence in the vehicle's reliability, and still chasing answers.
Based on our experience, we would urge other BMW owners to ensure that all diagnostic findings and recommendations are properly documented before agreeing to further chargeable work. Oh, and best to steer clear of their hybrid vehicles, they don't know how to repair them it seems - or worse, fail to comply on their extended battery warranties!!!
1 October 2026
Unprompted review
Warranty work needed
Great communication from Millie at the dealership, with efficiency in pre-ordering parts. Mechanics were also keen to get the job completed in a short space of time so as I could get my mini back!
Thank you so much
15 October 2026
Unprompted review
Milly was extremely helpful
Milly was extremely helpful. All work was carried out as requested and sensible advice offered for other work in the future.
21 October 2026
Unprompted review
May use AI-assist with repliesRead more
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Thorough service from end-to-end
Thorough service from end-to-end. The CITNOW video was detailed & thorough, and the accompanying paperwork given to me by Kyle covered the work done, checks made etc. Kyle did everything he said he would and managed the drop-off to collection perfectly.
13 October 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you, Andrew, for your kind words and positive feedback. We are delighted to hear that the CITNOW video and detailed paperwork provided by Kyle met your expectations and offered clarity on the work completed. It’s wonderful to know that the entire process, from drop-off to collection, was handled smoothly and professionally. Your satisfaction is important to us, and we truly appreciate you taking the time to share your experience with Sytner Solihull BMW. We look forward to welcoming you back in the future.
Gareth support was excellent
Gareth support was excellent. He made everything very easy.
Only the car cleaning was not upto the mark as before.
9 October 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Dayanand, Thank you for your kind words regarding Gareth’s support; we are delighted to hear he made the process straightforward for you. We do apologise that the car cleaning did not meet your expectations on this occasion. Your feedback is greatly appreciated as it helps us ensure our standards remain high. We hope to have the pleasure of assisting you again in the future and providing you with an even better experience. Kind regards, The Sytner Solihull BMW Team
I would like to thank Cameron and Matt…
I would like to thank Cameron and Matt for all the work they put into making this happen very pleased with the outcome
9 October 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words, Mark. We are delighted to hear that Cameron and Matt were able to assist you so effectively and that you are pleased with the outcome. It’s always a pleasure to know our team’s efforts have made a positive difference to your experience. Your feedback is greatly appreciated and serves as a wonderful encouragement to everyone here at Sytner Solihull BMW. We look forward to welcoming you back in the future.
Excellent service from Hannah and…
Excellent service from Hannah and Harrison! I was well looked after and the whole process of booking in was simple and straightforward. Genuinely honest and helpful advice too about what did and didn’t need doing. Will definitely go back!
6 October 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Geoff, Thank you ever so much for your kind words and taking the time to share your experience. We’re delighted to hear that Hannah and Harrison provided excellent service and that the booking process was simple for you. It’s wonderful to know you felt genuinely supported with honest and helpful advice. Your positive feedback means a great deal to us, and we look forward to welcoming you back to Sytner Solihull BMW in the future. Best wishes, The Sytner Solihull BMW Team
From drop off to collection
From drop off to collection, service kept me informed on the progress of my vehicle. First class service making the customer experience a delight!
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear W Bush, Thank you ever so much for your kind words. We are delighted to hear that our team kept you well informed throughout the service of your vehicle. It’s wonderful to know that we were able to make your experience a first-class one. Your satisfaction is extremely important to us, and we truly appreciate you taking the time to share your positive feedback. We look forward to welcoming you back to Sytner Solihull BMW in the future. Kind regards, The Sytner Solihull BMW Team
Car service at Sytner's
The reception staff was polite, friendly and helpful. The service advisor was polite and efficient. Sam had the paperwork ready.
He was also forward looking and identified that the MOT was due in a couple of weeks, a fact that I had completely missed. He organised for the MOT to be carried out at the same time. He provided an excellent service and kept me informed. Thanks must also go to the engineer/s who carried out the work and also to the member of staff who cleaned the car. Overall an excellent experience for me.
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Empl, Thank you very much for your wonderful review. We are delighted to hear that Sam and the team provided you with a polite, efficient, and forward-thinking service. It’s great to know that your MOT was seamlessly organised and that you felt well informed throughout. We will certainly pass on your kind words to the engineer and the staff who cleaned your car. Your feedback means a lot to us, and we are pleased you had an excellent experience at Sytner Solihull BMW. Kind regards, The Sytner Solihull BMW Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Excellent dealership.
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Carol, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you found our team both helpful and knowledgeable. It is always our aim to provide an excellent experience to every customer, and your feedback serves as a wonderful encouragement for us all. We truly appreciate your support and look forward to welcoming you back to Sytner Solihull BMW in the future. Warm regards, The Sytner Solihull BMW Team
Millie Armstrong was extremely helpful.
Millie Armstrong was extremely helpful.
5 stars
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Robert, Thank you very much for taking the time to leave such a positive review. We are delighted to hear that Millie Armstrong was extremely helpful during your visit. It is always wonderful to know that our team members are providing the excellent service we strive for. Your kind words are greatly appreciated, and we hope to continue offering you outstanding experiences in the future. Please do not hesitate to get in touch if you need any further assistance. Kind regards, Sytner Solihull BMW Team
Amazing service from booking through to…
Amazing service from booking through to collection!
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Amanda, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that you found our service amazing from the very start of booking through to collection. It’s always our aim to provide a seamless and enjoyable experience for every customer, and your kind words truly mean a great deal to the entire team here at Sytner Solihull BMW. We look forward to welcoming you back in the future. Warm regards, The Sytner Solihull BMW Team
Five star service!!!
Had my car serviced at BMW Solihull and couldn't fault the experience. From booking to collection, the service was outstanding — professional, friendly staff who really pay attention to detail. The showroom is modern and impressive too. Made me feel valued as a customer. Will definitely be returning.
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mrs Clarke, Thank you ever so much for your wonderful review. We’re thrilled to hear you enjoyed every aspect of your service experience, from booking to collection. It’s delightful to know our professional and friendly team made you feel valued, and that the showroom impressed you too. Your kind words mean a great deal to us, and we look forward to welcoming you back to BMW Solihull in the future. Warm regards, The BMW Solihull Team
deeply disappointed with Sytner
I am deeply disappointed with Sytner BMW Solihull. I booked a routine service and MOT online, dropped my car off at 8:00 AM ( they mentioned i may need to wait untill 5 pm) but work didn't start until 11:00 AM. Worse, when I picked up the vehicle, they had done the MOT but completely forgot the service.
A manager rescheduled me for two weeks later (saying the service was not booked through the online system). I brought the car back, and the service was supposedly completed. However, a few days later, my car's system was still alerting me that a service was needed because they failed to reset the indicator.
When I called customer service, I was told I’d have to bring the car back for a third time to fix their mistake. I was promised a callback from management, but nobody ever phoned.
Expecting a customer to visit three times for a basic service due to total incompetence and ignored callbacks is unacceptable for a premium brand. Save yourself the hassle and go elsewhere.
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Besher, We are very sorry to hear about your disappointing experience at Sytner BMW Solihull. It is certainly not the standard of service we aim to provide, especially for a premium brand. We fully appreciate your frustration with the delays, missed service, and lack of communication. Marcus Smith - our service duty manager has been trying to reach out to you to resolve. Unfortunately we have been unable to contact yourself. His Email address is - marcussmith@sytner.co.uk. Kind regards, Sytner BMW Solihull
Well organised and my vehicle service…
Well organised and my vehicle service progressed and completed on schedule - excellent personal attention on the part of Kyle MacFarlane. Professional all round and in-keeping with the brand.
23 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear James, thank you very much for your kind words. We’re delighted to hear that your vehicle service was well organised and completed promptly. It’s wonderful to know that Kyle MacFarlane provided such excellent personal attention throughout your visit. We strive to maintain a professional and welcoming environment that reflects the quality of the BMW brand, and your feedback truly honours our efforts. We look forward to welcoming you back to Sytner Solihull BMW in the future.
First rate service from the Sales team…
First rate service from the Sales team members, Dan and Graham
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear B Cooper, Thank you ever so much for your kind words and glowing review. We’re delighted to hear that Dan and Graham provided you with first-rate service during your visit to Sytner Solihull BMW. It’s always our aim to ensure every customer enjoys a smooth and enjoyable experience, and your feedback truly honours the team. We really appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
Customer Care
Booked my car in for a service, brake fluid change and Mot.
I was notified by telephone when all the work had been completed.
On arrival I went to reception desk.
The two receptionists were more interested in mending the coffee machine rather than welcoming customers.
After catching there attention, my registration number and name were taken.
I proceeded to seat down and wait for someone to call me.
After 25 minutes waiting.I approached the reception again.
I politely asked one of the receptionists how long I would have to wait to collect my keys.
The receptionist looked down on her notepad and replied I’m really sorry for the wait but she had forgotten to inform the service department.
I still had to wait another 15 minutes for someone from the service department to bring my keys and paperwork so I could make payment.
Considering this is a high end dealership the customer care needs to rapidly improve or more people will go else where
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mr Savage, Thank you for your feedback. We sincerely apologise for the poor experience you faced upon collection of your vehicle. It is unacceptable that our reception team appeared inattentive and that communication delays caused unnecessary waiting. Your comments are taken seriously and highlight an area where we need to improve. We appreciate you bringing this to our attention and understand the importance of providing the high standard of customer care expected at a premium dealership such as ours. Kind regards, Sytner Solihull BMW
Great service again from Synter…
Great service again from Synter Solihull and San. Easy hand over, solution focused and as ever fantastic quality! Thank you BMW
19 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mrs Fellowes, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear that San and the team at Sytner Solihull provided you with an easy handover and a solution-focused experience. It’s always our aim to maintain the highest quality of service, and your appreciation means a great deal to us. We look forward to continuing to support you with all your BMW needs in the future. Warm regards, The Sytner Solihull BMW Team
I recently bought my first-ever car…
I recently bought my first-ever car from Sytner Solihull, and the whole process was very smooth and stress-free.
Lazar was really professional and sorted everything to the point.
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Thank you very much for your kind words and for choosing Sytner Solihull for your first car purchase. We are delighted to hear that Lazar provided professional and efficient service, making the process smooth and stress-free for you. It is always our aim to ensure every customer feels confident and well supported throughout their experience. We truly appreciate your positive feedback and hope you enjoy many happy journeys in your new vehicle. Welcome to the Sytner family!
Car was ready on time and invoice was…
Car was ready on time and invoice was in line with the quotation
Always courteous and polite
Thank you
17 September 2026
Unprompted review
Reply from Sytner Group - Sytner Solihull BMW
Dear Mark, Thank you very much for your kind words and for taking the time to share your experience with Sytner Solihull BMW. We are delighted to hear that your car was ready on time and that the invoice matched the quotation provided. It’s wonderful to know that our team’s courteous and polite service met your expectations. We truly appreciate your thanks and look forward to welcoming you back in the future. Best wishes, The Sytner Solihull BMW Team
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