Huge shoutout to Karl! Professional and friendly throughout our time looking for and buying a car. Never any pressure placed on us. He was very patient and took his time to answer and explain an... See more
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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See what reviewers are saying
Arrived at Cardiff branch to view a car I was thinking about purchasing. Decided it was the right car was met by salesman who had only been working at branch 7 weeks. We discussed part ex and agreed... See more
Bought a Kia Sportage from Cardiff branch. Upon entry I was met by Kips, he dealt with the whole process from answering questions via email and calls, test drive and the final handover. He was brillia... See more
I dealt with Deep who was really helpful & professional. Took the time to makes sure the vehicle was right explained everything in detail really easy & stress free experience
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
3K reviews
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Terrible communication
Terrible communication, impossible to get anyone to answer the phone, took about 4 attempts to actually make a booking and even then it was done wrong and had to add on the service on the day of the appointment, only by luck that they were able to fit in the service as well as the MOT. Tried the whatsapp option of communication but no reply on that either. No free wash or vacuum either.
Please please make it easier to speak to an actual human being.
21 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear SL, we are truly sorry to hear about the difficulties you experienced when trying to make your booking and the lack of communication via phone and WhatsApp. We understand how frustrating it must have been, especially when the service wasn’t arranged as expected and no complimentary wash or vacuum was provided. Your feedback is valued, and we appreciate you bringing these matters to our attention. We apologise for any inconvenience caused and regret that we did not meet your expectations on this occasion.
Amazing service
Andrew, Helen and Joshua were all amazing! One of the main reasons for purchasing the car. Great customer service, very knowledgable and would recommend to anyone.
17 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Oliver, for your wonderful review. We are thrilled to hear that Andrew, Helen and Joshua provided such an excellent experience during your purchase. It’s fantastic to know their knowledge and customer service made a positive impact. We truly appreciate your recommendation and kind words. It’s always our aim to offer the highest standard of service to every customer, and your feedback is a great encouragement to the whole team here at Sytner Select Cardiff. Thank you once again.
Ivin is a top salesman should…
Ivin is a top salesman should definitely be promoted also thank u Jon
18 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Cheryl, Thank you very much for your kind words. We’re delighted to hear that Ivin provided you with such excellent service and that Jon was also helpful during your experience. It’s always wonderful to receive feedback recognising the hard work and dedication of our team. Your recommendation means a great deal to us, and we hope to continue providing you with outstanding service in the future. Thanks once again for taking the time to share your thoughts. Kind regards, The Sytner Select Cardiff Team
Very easy purchasing process by…
Very easy purchasing process by Mohammed, great salesman
15 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Matt, Thank you very much for your kind words and for taking the time to leave such a positive review. We’re delighted to hear that Mohammed made the purchasing process so straightforward and that you found him to be a great salesman. It’s always wonderful to know our team members are delivering the level of service we strive for. We truly appreciate your feedback and hope you are thoroughly enjoying your new vehicle. Best wishes from all of us at Sytner Select Cardiff.
I went in to Sytner Cardiff to part…
I went in to Sytner Cardiff to part exchange my old car for a new one. I was welcomed kindly by Shinay who dealt with the process from start to finish. Really smooth process and everything was explained well and in detail. Also to mention Jacob too who helped finalise the process. Thank you both for a great experience.
15 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Declan, thank you very much for your kind words and positive feedback. We are delighted to hear that Shinay and Jacob provided you with such a smooth and well-explained part-exchange experience. It’s always our aim to make the process as straightforward and enjoyable as possible. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Cardiff.
Shinay best customer service and smooth…
Shinay best customer service and smooth process. Thanks 10/10
13 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you ever so much for your fantastic review, MD Islam. We are thrilled to hear that Shinay provided you with excellent customer service and that the entire process was smooth and enjoyable. It’s always our aim to offer a seamless experience and your kind words truly mean a lot to the team. We greatly appreciate your 10/10 rating and look forward to welcoming you back to Sytner Select Cardiff in the future. Thanks once again for choosing us.
Great service happy with my purchase
Great service happy with my purchase
14 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Heather, Thank you ever so much for your kind words and the fantastic five-star review. We are delighted to hear that you are happy with your purchase and that our service met your expectations. It’s always a pleasure to assist customers like yourself, and your satisfaction is truly rewarding for the entire team at Sytner Select Cardiff. Should you ever need any further assistance, please do not hesitate to get in touch. Warm regards, The Sytner Select Cardiff Team
Great Experience
We bought a car from Sytner Select lads week and the whole experience was superb from start to finish.
The relatively new salesman a young man called Dafydd Hill was wonderful,welcoming,helpful and polite all the way through and is going to be an asset to the company.
8 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Darran, Thank you very much for your kind words and for taking the time to share your positive experience with Sytner Select Cardiff. We are delighted to hear that Dafydd provided such a welcoming and helpful service throughout your car purchase. It is wonderful to know that his professionalism and attitude left a great impression. Your feedback is truly appreciated and serves as a great encouragement to the entire team. We hope you enjoy your new car for many miles to come. Best wishes, Sytner Select Cardiff Team
Great experience
Really helpful and accomodating team. Was welcomed on the door and swiftly set up for a car viewing by Gurkirpa. Unfortunately didn't purchase the car but nothing to do with disappointing service or price. Super helpful with showing the car and test drive. Informative but not too pushy - ideal when buying a car. Would definitely recommend.
8 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Joe, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Cardiff. We’re delighted to hear that Gurkirpa and the team provided you with a welcoming and informative service, making your visit comfortable and enjoyable. It’s great to know you felt supported without any pressure throughout the process. Your recommendation means a great deal to us, and we truly appreciate your thoughtful feedback. Best wishes from all of us at Sytner Select Cardiff.
Sytner Select Speedy Service by Shinay.
We had a great (and very fast) buying experience thanks to Shinay. Buying a car that our son had chosen on line, was a bit stressful but Shinay was cool, calm and collected. She was extremely helpful and test drive, insurance, payment etc was all completed easily in 2/3 hours. We drove the car away and set off to deliver it in Kent. An excellent experience by an excellent sales rep. Thank you Shinay.
3 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Diane. We're delighted to hear that Shinay made the buying process so smooth and enjoyable, especially given the added challenge of purchasing a car chosen online by your son. It’s wonderful to know that everything from test drive to payment was handled efficiently, allowing you to collect the car with ease. We truly appreciate you taking the time to share your positive experience and your lovely comments about Shinay. Wishing you many happy miles in your new car!
Met Mohamed after spend half an hour…
Met Mohamed after spending half an hour looking around at the lovely range of cars they have, made my husband and I very comfortable with his calming also charming manner. He showed us a number of cars for our price range and needs, came across one particular car which I thought was very nice, he then showed us a few more but decided to look back at a lovely mondeo and had a bit more indepth look when his battery run out on his computer, so decided maybe it was fate 🤣
After a test drive we decided to buy the car which we then met with lovely Jacob who also made us feel relaxed
during the process and explained everything in detail. We all had a lovely laugh and chat which made for a great experience
Would absolutely recommend Mohamed and Jacob if you decide to go through this company ask for these sellers.
Had a lovely smooth drive home in our new car .. hope this helps anyone who is looking
9 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words, Stephanie. We’re delighted Mohamed and Jacob made you and your husband feel comfortable and helped find the perfect car. It’s wonderful to hear you enjoyed the friendly and relaxed atmosphere throughout your experience. We truly appreciate your recommendation and are thrilled you had a smooth and enjoyable drive home in your new Mondeo. Wishing you many happy and safe miles ahead!
Reply from Sytner Group - Sytner Select Cardiff
Dear Matthew, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you experienced very good customer service during your visit to Sytner Select Cardiff. Our team always strives to provide the highest standard of care and support, and it is wonderful to know that this was reflected in your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Sytner Select Cardiff Team
Ivin and Jacob were brilliant
Ivin and Jacob were brilliant, amazing service
8 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Claire, Thank you ever so much for your wonderful review. We are delighted to hear that Ivin and Jacob provided brilliant and amazing service during your experience with us at Sytner Select Cardiff. It’s always our aim to offer exceptional customer care, and your kind words truly mean a great deal to the team. We sincerely appreciate you taking the time to share your positive feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Knowledgeable and with me … cheers.
8 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Bridget. We’re delighted to hear you found our team knowledgeable and felt supported throughout your experience. It’s always our aim to provide clear and helpful guidance, so it’s wonderful to know that you felt we were with you every step of the way. Your feedback means a great deal to us, and we truly appreciate you taking the time to share it. Thanks again for choosing Sytner Select Cardiff – cheers!
I taveled from london
I taveled from london. I was wellcomed very well, my sale person who was mohammed who helped me in every way. I feet very confidence with his experience with cars. Ansewered all my questions. Due to a fault on the car we change our mind.
26 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Delwar, thank you for taking the time to share your experience with us. We are delighted to hear that Mohammed provided you with excellent assistance and made you feel confident throughout your visit. We appreciate your kind words about the support and knowledge you received. It’s unfortunate that the fault on the car led to a change of mind, but we value your honest feedback. We hope to have the opportunity to assist you again in the future.
Sytner Select Cardiff not honouring their Customer Charter
Sytner Select Cardiff - AVOID AT ALL COSTS
I recently bought a Mini GP from this shower, I have already given a one star review for the sales experience. They are appalling, they do not return calls ever.
But now they have surpassed themselves, their Customer Service Charter states no servicing will be required within 3 months or 3000 miles of delivery and yet my service light came on within a few weeks. Credit to them they admitted their mistake and will cover the oil and filter part of the outstanding service... but they are refusing to cover an outstanding suspension service which is a BMW/Mini requirement.
I have contacted them requesting they reconsider their position and if they do I will be happy to update this review... fingers crossed eh?
Just as I expected they haven’t honoured their customer charter. I am now in the process of contacting trading standards to report them.
AVOID THIS COMPANY
6 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Nick, thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience with both our sales and service teams. It is certainly not the standard we aim to uphold. We appreciate you recognising the part of the service we have addressed, and we completely understand your concerns regarding the suspension service. Your comments have been taken seriously, and we hope to restore your confidence in us in the future. Thank you for your patience and understanding.
Mohammed at Synter Cardiff was…
Mohammed at Synter Cardiff was excellent, fantastic communication, friendly, not pushy, and generally very helpful.
2 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Imran, Thank you ever so much for your fantastic review. We’re delighted to hear that Mohammed provided excellent communication and was friendly, helpful, and not pushy throughout your experience at Sytner Select Cardiff. It’s wonderful to know that our team made you feel valued and supported. Your kind words really mean a lot to us, and we hope to continue delivering the same high standard of service in the future. Thanks once again for sharing your positive experience. Best regards, Sytner Select Cardiff Team
Synther select Cardiff
Synther select Cardiff.
Hands down the best car buying experience I’ve ever had!
I dropped by a few dealerships on Tuesday just to look around, and this one was by far the best of the bunch.
Zero high-pressure sales tactics—just a collection of fantastic, high-quality cars that truly speak for themselves.
Even though I didn't have an appointment, the team welcomed me right away. A massive shout out to Shinay, who was absolute quality from start to finish. She went above and beyond, setting up a test drive on the spot without any pushiness at all. She offered a very fair valuation on my trade-in, and to top it off, the team threw in a heavily discounted GardX package, which was professionally applied right then and there while Shinay and I sorted the paperwork.
Her manager was equally brilliant—thoroughly explaining the warranty options without a hint of pressure.
I went in dreading the whole process of replacing a car, but I drove away in my new car, I'm very happy with, a few hours later! Unbeatable customer service—thank you so much, Shinay and the team!
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much, Christopher, for your fantastic review. We’re delighted to hear that Shinay and the team provided such a welcoming, pressure-free experience and that you’re happy with your new car. It’s great to know the valuation and GardX package offered were appreciated, as well as the clear explanation of warranty options. Your kind words mean a great deal to us, and we’re thrilled to have made what can be a stressful process so enjoyable for you. Enjoy your new car!
Great cars
Great cars. Nice atmosphere, sales people were knowledgable, car was presented well. I had a few questions after buying the car and they were happy to help. I would definitely recommend to others.
2 August 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Simon, for your kind words and positive feedback. We are delighted to hear you enjoyed the atmosphere and found our sales team knowledgeable and helpful. It’s great to know you felt well supported both during and after your purchase. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We hope you continue to enjoy your car and look forward to welcoming you back in the future.
Fantastic service from start to finish.
Fantastic service from start to finish. Seen two cars I was interested in seeing online, arrived and was seen in minutes of arriving by Tristan who arranged for both cars to be brought into the showroom. Went for a test drive and agreed on the car, the paperwork was easy and straightforward. Car was collected a few days later. Excellent service throughout the whole experience. Thank you Tristan.
30 July 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Gaz, for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Tristan provided such attentive and efficient service from the moment you arrived. It’s wonderful that the process was straightforward and that you’re pleased with your new car. Your satisfaction means a great deal to us, and we truly appreciate your recommendation. We hope you enjoy many happy miles ahead in your vehicle. Thank you once again for choosing Sytner Select Cardiff.
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