Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of... See more
Location
Switch locationBolingbroke Way, BS34 6FE Bristol, GB
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Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... See more
Company replied
Do not buy a car unseen from the Sytner Select of Bristol. I live 4.5 hours away and thought the brand/group could be trusted but apparently not. I purchased a Mercedes E class and asked all the right... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Bolingbroke Way, BS34 6FE, Bristol, United Kingdom
4.3
Excellent
3K reviews
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Great experience all over.Alex was very…
Great experience all over.Alex was very helpful and we enjoyed picking up the new car. Excellent service.
7 February 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Barbara, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Alex was so helpful and that you enjoyed collecting your new car. It’s wonderful to know that our service met your expectations and contributed to a positive experience. Your feedback is greatly appreciated and serves as a great encouragement to the whole team here at Sytner Select Bristol. We wish you many happy miles in your new vehicle.
Good car, poor service and communications
We bought a used Audi from this dealership in January 2026 and nearly backed out of the deal multiple times due to the poor sales experience.
Main Issues:
1. Extremely poor communications - no follow up, ignored emails, calls ignored/not returned
2. Repeated admin errors - misspelled names, incorrect email addresses, details forgotten/misremembered between interactions
3. Loss of confidence in competence - ignorance about certain aspects of the car ("it sounds like you know more about this car than I do") and lack of clarity around paperwork/process
4. Aggressive selling of warranty/insurance - despite my clear message we had already decided not to purchase, they spent 40 mins trying to scare us into changing our mind. I tried multiple times to move us forward but they ignored this and carried on.
We powered through in the end and I'm glad we did because the car itself is excellent and was in good condition, well prepped and no issues after driving off (so the team behind the scenes must be doing a good job).
The more junior sales person handling the transaction was guilty of some of the above but the main issue was the manager assigned to the deal. This individual was the worst person I have interacted with in any sales process. They didn't listen, they didn't remember anything, they repeatedly made the same typos/errors and aggressively tried to sell products after we had said we had decided not to.
The pickup itself took 2.5 hours (should have been under 1 hour) in large part to the manager's mistakes and prolonged sales pitches. I believe it was clear to other employees that we were dissatisfied as the completion of the work was handled by a different manager who seems to have managed this well.
30 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear John, Thank you for sharing your experience. We sincerely apologise for the communication issues and the frustration caused during your purchase. It is disappointing to hear about the repeated errors and the aggressive approach you encountered, which do not reflect our standards. We are pleased the car itself met your expectations. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk to discuss your concerns further. Kind regards, Sytner Select Bristol Team
Incorrect information supplied
I have now retuned to Sytner Select Bristol twice. On purchasing a VW Golf Hybride I was told by the sales person it will recharge the same as any other hybrid. This has not happened.
After 7 days I returned and was told to have the workshop look at it. Went to reception to be told they had no body trained. Returned to the sales person and agreed to change some settings and try again.
After another 7 days I returned again with the same issues. I asked about testing another vehicle of which I was happy with. The sale people went off and came back offering me £2500 less the purchase price after 2 weeks and 200 miles.
The information supplied by the sales person on purchase was incorrect. The staff member should of confirmed before supplying incorrect information on road test.
I have now complained on Sytner website twice with no reply.
30 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Martin, We sincerely apologise for the disappointing experience you have had with your VW Golf Hybrid and the lack of support from our team. It is regrettable that the information provided was incorrect and that your concerns have not been addressed promptly. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so he may personally assist you in resolving this matter. Kind regards, Sytner Select Bristol
Incorrect Information Supplied on Purchase
I tested a VW Golf Hybride, during the road test I was told it recharges the same as any other hybrid vehicle. After a short road test and the supplier information I decided to purchase it.
In the week following it was obvious the vehicle did not recharge as informed on the road test. After the vehicle was plugged into charge the engine would NOT recharge as expected.
7 days after purchase I returned to Sydney Select Bristol and spoke to the sales person. I was asked to have the workshop confirm any issues, I waited at reception to be told they have no qualified personnel to work on the hybrid system. The sales person was busy on google looking to confirm information. It was agreed to drive the vehicle under other modes and let them know.
I returned the week later with the same issues, road tested another hybrid I was happy with. The sale people went off to discuss and returned to offer me £2500 less than I paid after 2 weeks and 200 miles.
The incorrect information was supplied on purchase by Sytner staff. I would have expected due to this, that I would have only had to pay the difference of my original purchase.
30 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Nicola, We are sorry to hear about your disappointing experience with the VW Golf Hybrid and the information provided during your purchase. We appreciate your feedback and understand your concerns regarding the vehicle’s charging capabilities and the subsequent offer made. We would like to invite you to contact our Head of Sales, Chris Stone, at chrisstone@sytner.co.uk, so we may discuss your concerns further and work towards a satisfactory resolution. Kind regards, Sytner Select Bristol
First time using Sytner Select for MOT & Service
First time using Sytner Select for my MOT & Service, previously used Lysander Rd. The appointment was made online from the Sytner Select website. I was contacted by email to confirm the appointment and be informed that another member will contact me to discuss available packages/payment plans.
The day of the appointment came and no reminder (as usually happens) and no-one got in touch regarding payment plans. I telephoned before leaving the house to be told there was a cross over with communication due to business strategy on 13 January (the initial email was on 14 January).
Explained the situation to service reception at time of arrival, to curtly be told “we are nothing to do with them, they are different company” !!!
Then the standard text and email attaching the health-check video came. It was very short, fast speaking and unclear. Tried to telephone to the service centre to clarify the health check results, it stated the signee's (of the email) number is invalid (I didn’t select a number).
Explained to service staff at time of collection about the unclear recording and requested a printed report.
29 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mrs Tutton, thank you for your detailed feedback. We apologise for the communication issues and any frustration caused during your visit. It is certainly not the experience we aim to provide. We appreciate you bringing these matters to our attention. We would like to invite you to contact our Sales Operations Manager, Richard Westrup, at richardwestrup@sytner.co.uk, who will be happy to discuss your concerns further and ensure your experience is improved.
I bought a VW tiguan from Bristol…
I bought a VW tiguan from Bristol store. It only had 20k miles on it. Luckily I purchased an extended warranty, as I have had nothing but issues with the car. Currently it is back in the work shop again. Ive broken down numerous times and for a family car this is just such a worry.
Each time sytner have it back for repairs it takes weeks before I get it back again. The service department dont EVER answer the phone.
My car has currently been there for 7 days with no diagnosis and no update until i went there in person today.
I can't use the courtesy car option through warranty as they havent submitted a claim, as in over a week they havent diagnosed the issue, even though the error codes were very clear and it has already been fixed for the same fault previously...
They keep selling cars but they can't support when the cars have issues which mine has constantly.
Today at the sytner office there were loads of staff still selling but no one at the service desk, and no service manager (apparently a new one is starting monday!?) Their priorities are just to sell. Dont expect any after sales support!
2 February 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Charlotte, We are truly sorry to hear about the difficulties you have experienced with your VW Tiguan and the service at our Bristol store. This is certainly not the standard we aim to provide, and we appreciate you bringing these concerns to our attention. We would like to invite you to contact our Head of Business, Tim Scott, at timothyscott@sytner.co.uk, so he can personally address your experience and discuss how we might assist you further. Kind regards, Sytner Select Bristol
Lovely service- great experience led by…
Lovely service- great experience led by Kyle and Joe! Purchased my dream car! Great coffee, great friendly staff, reasonable prices, beautiful cars! Highly recommend!
1 February 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you so much, Caylin, for your wonderful review. We’re delighted to hear that Kyle and Joe provided such a great experience and that you’re enjoying your dream car. It’s fantastic to know you appreciated the friendly atmosphere, excellent coffee, and our selection of beautiful vehicles. Your kind words mean a great deal to the whole team at Sytner Select Bristol. We truly appreciate your recommendation and hope to welcome you back again in the future.
Reply from Sytner Group - Sytner Select Bristol
Dear Sue, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that your visit was a great experience. It is always our aim to provide excellent service and ensure our customers feel valued throughout their journey. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Select Bristol Team
a day at the garage
all very professional in all aspect from arrival to finish work.
very polite members of staff
22 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Steve, Thank you very much for your kind words and for taking the time to share your experience with Sytner Select Bristol. We are delighted to hear that you found our team professional and polite throughout your visit, from arrival to the completion of the work. It is always our aim to provide excellent service and ensure every customer feels valued. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all our staff. Kind regards, The Sytner Select Bristol Team
Top Quality Sales and After Sales Service Experience
5* car buying experience and after sales service. We recently purchased a car from Sytner Select in Bristol who were over 150 miles from us, as it was a particular model we were seeking. Henry Thomas in Sales was charming, very helpful and knowledgeable sending a video before we travelled down to view the car prior to us viewing and then collecting it a week later. The whole purchase experience was very smooth and communication between Bristol and their nearest branch to us in Warrington was excellent where Adam in Service sorted out a couple of minor issues that needed attention under warranty. Highly recommended and would definitely buy another car from them in the future.
.
26 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you, Jonathan, for your wonderful 5-star review. We are delighted to hear that Henry and Adam provided such excellent service throughout your car buying experience. It’s great to know that the communication between our Bristol and Warrington branches made the process smooth and hassle-free for you. Your recommendation means a lot to us, and we look forward to assisting you again when you’re ready to purchase your next vehicle. Wishing you many happy miles in your new car!
Jamie & the little bald fella were very…
Jamie & the little bald fella were very good, would recommend talking to them.
24 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Jamie. We’re delighted to hear that you and the little bald fella had a positive experience with us at Sytner Select Bristol. It’s always a pleasure to know our team have made a good impression and provided the support you needed. Your recommendation means a great deal, and we truly appreciate you taking the time to share your thoughts. We look forward to welcoming you both back in the future. Cheers!
Chris and Arriz were both amazing…
Chris and Arriz were both amazing today! I came in after putting a deposit down on one car and then when I was there, changed my mind! Very smooth process with lovely gents that made it easy! Highly recommend!!
23 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you so much for your kind words, Tatum. We’re delighted to hear that Chris and Arriz made your experience smooth and enjoyable, especially when changing your mind on the day. It’s wonderful to know that their friendly and professional approach helped make the process easy for you. Your recommendation means a great deal to us. We hope you continue to enjoy your new car and look forward to welcoming you back to Sytner Select Bristol in the future. Cheers!
Attentive
Attentive, professional and knowledgeable. Great service, and the car isn’t too shabby either! Thank you Rusty.
23 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Andy. We’re delighted to hear that you found our team attentive, professional and knowledgeable throughout your experience. It’s wonderful to know that Rusty was able to provide such great service and that you’re pleased with your new car. Your feedback means a great deal to us and encourages everyone here at Sytner Select Bristol to continue delivering the highest standards. We hope you enjoy every mile in your new vehicle!
Highly recommended
Highly recommend this place, Arriz was really helpful throughout the whole process.
23 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much for your kind words, Edd. We are delighted to hear that Arriz was so helpful throughout your experience with us. It’s always our aim to provide excellent service and make the process as smooth as possible for our customers. Your recommendation means a great deal to the whole team at Sytner Select Bristol. We truly appreciate you taking the time to share your positive experience and hope to assist you again in the future.
Thank you Sytner…
We visited Sytner Select Bristol and Tomos Shah-Howells guided us through the whole process, he was able to answer all our questions in a polite and professional way. No hard sell, but took time to discuss all options. Definitely an asset to the company.
19 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Gwyneth, thank you very much for your kind words and for taking the time to share your experience at Sytner Select Bristol. We are delighted to hear that Tomos Shah-Howells provided such a polite and professional service, guiding you through the process with care and without any pressure. It’s wonderful to know that his knowledge and approach made a positive impression. Your feedback is greatly appreciated and serves as a great encouragement to the whole team.
Thank you to Freya and Chris Stone
Thank you to Freya and Chris Stone. We came in today and saw Freya to finalise the part X on our Arona. She has been very helpful to us from our first enquiry about the car just over 2 weeks ago to completing the purchase of the car today, in answering any queries and questions we had, taking a detailed video walk round the car and emailing it over to us. The whole transaction has been made fuss and hassle free.
17 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you, Irene, for your kind words. We are delighted to hear that Freya and Chris provided such a helpful and attentive service throughout your experience. It’s wonderful to know that the detailed video and prompt responses made the process straightforward and hassle-free. We truly appreciate you choosing Sytner Select Bristol for your Arona purchase and hope you enjoy every moment with your new car. Your feedback means a great deal to the whole team.
Staff were informative and helpful
Staff were informative and helpful, broke down anything I was confused or unsure about and made it very simple and clear. We went through all the steps of the process and it was made so easy by Henry/harry and also the little bald fella was very helpful and made it very clear I could clearly see he was going the full distance and making sure I was completely sorted before leaving.
17 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you, Sam, for your wonderful review. We’re delighted to hear that Henry, and the rest of the team made the process straightforward and clear for you. It’s great to know that their dedication and helpfulness stood out, ensuring you felt fully supported throughout. Your kind words mean a lot to us, and we’re pleased you had such a positive experience at Sytner Select Bristol. We look forward to welcoming you back in the future.
Thomas
Tom was very helpful,very friendly and helped me to choose my car,he has very good manners and a all round lovely gentleman, thank you Tom
11 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Mr Lewis, Thank you very much for your kind words and for taking the time to share your experience with Tom at Sytner Select Bristol. We are delighted to hear that Tom was helpful, friendly, and provided excellent assistance in choosing your car. It’s wonderful to know his good manners and professionalism made such a positive impression. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. Thank you once again for your lovely comments. Kind regards, Sytner Select Bristol Team
Absolutely appalling customer service
Absolutely appalling customer service, brought a car a month ago and it started to have problems so brought it back in and had an appointment booked to not have any updates in the day I called 8 times and no one answered, so left it for the next day and rang 20 times still with no answer!!!!
For a big company for no one to answer my calls is horrendous!!
I would double think before buying from Sytner!!!!!
9 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Dear Katie, We are truly sorry to hear about your disappointing experience with our customer service. This is certainly not the standard we aim to provide at Sytner Select Bristol. We appreciate your feedback and understand your frustration regarding the lack of communication. We would like to invite you to contact our Sales Operations Manager, Richard Westrup, at richardwestrup@sytner.co.uk, so he can personally address your concerns and assist you further. Kind regards, Sytner Select Bristol Team
I bought a car today from Sytner Select…
I bought a car today from Sytner Select Bristol and had a great experience. Jake was professional and extremely helpful throughout the entire process. He took the time to answer all my questions, made everything clear and straightforward, and ensured the whole experience was smooth and stress-free. I’m very happy with my purchase and the service I received. Highly recommend Sytner Select Bristol and especially Jake.
5 January 2026
Unprompted review
Reply from Sytner Group - Sytner Select Bristol
Thank you very much, Thomas, for your kind words and for taking the time to share your experience. We’re delighted to hear that Jake provided such professional and helpful service throughout your purchase. It’s wonderful to know that the process was clear, straightforward, and stress-free for you. Your recommendation means a great deal to us, and we’re thrilled you’re happy with your new car. We hope you enjoy every mile in it and look forward to welcoming you back in the future.
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