Sytner Group - Sytner Select Bristol Reviews 

In May I wrote this review:
Sytner Bristol sold my daughter a Landrover Discovery less than a year ago with an extended warranty. The after sales service has been terrible! The company never answer the phone or respond to emails. The car has been in for an expensive repair (not covered by warranty) but all the same warning lights are still on and despite multiple phone calls and emails the company have not responded. Finally she has been stranded today with another engine warning light telling her not to drive the car. Please do not be fooled by the sales patter - if you want any level of service after purchase do not buy from this company. We have tried to contact head office today and phone is not answered.
Sytner HQ replied:
We are sorry to hear about your daughter’s experience and appreciate you taking the time to share the additional details with us. Your concerns have been passed to the dealership’s senior management team, and you should expect further contact shortly. Thank you for bringing this to our attention and we hope the matter is resolved soon. Kind regards, Sytner Group Head Office
I never had further contact from Sytner Bristol or HQ and my daughter is still without a car.
The car was taken by recovery vehicle to Sytner Select Bristol from whom an extended warranty had been purchased with the car. Communication was terrible and there were many excuses. Eventually they said the car needed to go to JLR Bristol also owned by Sytner but my daughter needed to book it in there and then they would arrange transfer of the car. Sadly service here has been no better. Having bought a fairly new car from what they thought was a reliable company and an extended warranty she is left with 1 year old twins and no car when her husband is away with work. Over two months with no car and chasing every step of the way to try to get the issues resolved. Still no indication of when the car might be fixed. To reiterate DO NOT BUY FROM SYTNER SELECT BRISTOL!

A very lovely team, helped me in any way that I need and offered a fair price for my part exchange. Leaving a very happy man with my new car 😀

I had a fantastic experience with Sytner Select Bristol. Hannah was professional, friendly and incredibly helpful throughout the whole process. She answered all my questions, kept me updated every step of the way and made buying my car completely stress-free. Nothing felt rushed or pressured, and I really appreciated her honesty and excellent customer service. Thank you, Hannah, for making everything so easy. I would highly recommend Sytner Select Bristol!

Lauren T has been amazing with us and patient. Drove in with our car and drove out with a new one with no hassles with our finance and sorted us out with a great deal

Harry pugh was very helpful and talked us through every stage of showing us the car and purchase process.

Dan Langley looked after me from the start to the end of my sale.
Any issues he was there to respond and advise me.

Top marks for Dan he was brilliant and I would highly recommend requesting Dan when coming to Bristol Select

Zuzanna is an absolute star! Although my purchase never worked out in the end (due to personal reasons), her service and approach was impeccable from start to finish and I will have no hesitation in recommending Bristol sytner to friends and family. Also honourable mention to Jake who was just as friendly to talk to. Both are assets to the sytner group!

Great knowledge great service great deal highly recommended.

I recently visited Sytner Select Bristol, where I met Zuzanna, who had recently started in the sales team. She provided a relaxed, honest, and customer-focused experience, which is exactly what I look for when making a purchase of this nature. She was very welcoming, open and genuine. I'd highly recommend finding her if you visit the dealership.

What a lovely experience thank you so much to staff member Hannah Hussain and Arriz for great hospitality and support helped with with all the steps on purchasing my new car, highly recommended appreciated

Kobe was brilliant today. He explained everything to us very well and he was a pleasure to do business with.

Poor customer service - no 2nd key and then said they would arrange it but months later still hanging on. It is now in process with me arranging it and they paying for it

Excellent service! Andrei and zhida whom we met for buying made the process so simple. They were professional and helpful in buying process. All my queries were answered. Will surely recommend to all those looking for new car.
Thank you

Joe was class. Really nice guy. Made the process simple and quick. Very glad I used these guys!

I was very impressed with Synter Filton Bristol, I was greeted as soon as I walked in, and I already did have a appointment booked in but within 10 mins Dan was introduced to me and we went and had a look at the car that I had precooked.
Then I met the other Dan who went through all the finances with me thoroughly
Couldn't find any fault at all with Filton all the staff were pleasant and you could have a laugh with
Throughly recommend Synter Filton

Excellent and friendly service by Hassan and the team we can’t rate highly enough the service by all . Will be back again I’m sure

Aftersales service complete rubbish. if you want hassle, gaslighting when bad work has been done and a complete betrayal of the MOT cover then go to Sytner and get it. Ordered an MOT. not MOT done even though I was led to expect it. booked in again but no certainty that it would be done in time AT ALL. when it suits them the "ramp" doesn't work. it worked well enough to do the service but not the MOT. then it is; then it isn't. then it is; then it isn't. then it is; then....I ordered a VALET service. nothing was done outside or in. when I pointed this out I was told it was a bad job even though it was clear it was not done. Gaslighting. He did the service repair BEFORE the MOT so I was charged for something covered by the MOT cover then told I would have to pay or I would not get my keys back. I argued with the man in charge; I argued with the manager/ nothing they could do. I wrote seven complaint letters none of then answered. one took me four hours to write an accurate account. nothing. you can't get through to phone them so you have to drive up which I did six times. Dean Luke told me lies to cover his... posterior. the manager conveniently went on holiday and never answered my long e-mail. I was told at the "help desk" by Chris he would get to me and sort it by Monday. come Monday no Chris, no reply and no help. So I went down on Tuesday. Chris not their. Eventually a Mr Steele did do something and was helpful. but he did not get back to me I went down again to be told that Mr Steel did not have any authority to get my money back that I should have had to fork out. then I was told they HAD paid it back. Clearly a showroom that is extremely poor when it comes to aftersales and when trying to redress wrongs. I have cancelled my EMAC payments because do not trust this branch of Sytner. It was only after considerable effort that redress was, eventually, had. don't trust this firm. see other trust pilot reviews. the cars are great to see and sales team okay except for their hard sells of extras. the MOT cover regardless of what it says, is not accepted by other garages and its a long hassle to get anything done with it. CONCLUSION: 1 out of 10. appaulling aftersales.

NOTE: after the reply (below) from Sytner, apologising (but not really meaning it because written apologies are cheap but real ones take effort to make amends), i followed through on its suggestion and wrote ANOTHER email to Nicola Berryman at Bristol Sytner. that was on the 24th June. Today is July 3rd and I have received NO REPLY. not to my latest or previous emails. Neither have I received any replies to other agencies of complaint. Yet AGAIN, this shows up the real feelings they have and act upon about customer care: contempt. All glitter in the showroom; no gold in the heart.

JULY 4th UPDATE: although my very first email got through to Nicolaberryman - although was not answered - my second e-mail to her has been returned because the email no longer functions. Can whoever replies to trust-pilot from Sytner give me another effective e-mail please? The plot thickens...

JULY 16th UPDATE: after many enquiries, following the advice below and asking for another e-mail for Ms Berryman there have been, wait for it... NO RESPONCES. silence in the ranks of Sytner when it comes to reviewing their services seems to be the key method for dealing with legitimate complaints about THEIR mistakes and THEIR deliberate assaults on the truth. Disaster-care I call it. I have in my vox-mail left by Sytner people promises that were not fulfilled. and also, in fact, deliberate lies. "Sorry for not getting the MOT done I was called away on that to pick up a car and it broke down". NO way of verifying this of course. I could have accepted it if he said (the garage manager) "I'm sorry I am going to have break my promises as given in the email I first sent you, but my nail broke. I couldn't get an appointment in England so had to fly to Thailand to get it mended there". That I could have accepted. But instead, I got barefaced deceptions by barefaced braggards. Oh, and do note in the reply below; the..."we are truly sorry to hear..." crap. They gave me an email that does not work. And who monitors these reviews anyway? Anyone can spout out anodyne apologies that don't mean anything! WHAT ARE YOU GOING TO DO?

UPDATE: 07.08.26: Up to now despite numerous e-mails to Ms Nicola Berryman and other agencies of complaint - and the standard "we are sorry hear that your experience was below standard..." bull - there have been NO replies. A stunning silence. In other words they have shown contempt (i.e. I am so below any kind of importance or validity as a customer that the only thing I am actually worth is being ignored. Well done Sytner Bristol!

Came in to look at cars so i could have an idea of what i was looking for because i didn't have a clue , staff were nice , kind , patient .
We had Henry who answered everything we asked (alot of questions) , test drove twice, really quick service . Great customer service .
The warrenty, the service. Few fixes, tyre checks and full valet before collection. Like that the alloys and paintwork is covered aswell.
Really happy . Thank you

Great experience, friendly staff (Chris and Arriz) did a great job and very helpful - would recommend.

Chris and Arriz have been super helpful and knowledgeable throughout the new car process.

The showroom is well presented and there was no pressure applied when we walked in the door.

Viewing/ driving the car was a simple and easy process!

Massive thanks