Hi there, I must say that in recent times on visiting Sytner Oldbury I was more than impressed with your service, Logan C was breath of fresh air! He has mastered the art of customer service, he went... See more
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Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view... See more
Company replied
Had to take my 2 Series for a re-call, staff were helpful and friendly, especially Imran who kept me updated. Also gave a free diagnostic of works required and valetted the car. Good experience all ro... See more
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad! Very unlike the Cardiff team that were ridiculously an... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
819 Wolverhampton Road, B68 8DA, Warley, United Kingdom
- 0121 552 2825
4.3
Excellent
871 reviews
Asks customers to review
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Lady on reception was rude and…
Lady on reception was rude and dismissive i was later helped by Hollie who was amazing.
13 October 2026
Unprompted review
My advisor Jayson was very friendly
My advisor Jayson was very friendly, polite and courteous. He explained me through the works being done and gave me a estimate time and kept me updated throughout the day.
13 October 2026
Unprompted review
Starter Motor recall
Hi there, I must say that in recent times on visiting Sytner Oldbury I was more than impressed with your service, Logan C was breath of fresh air! He has mastered the art of customer service, he went that extra mile to look after me and kept me well informed, thank you Logan, best regards Jeff.
12 October 2026
Unprompted review
Great service from start to finish
Great service from start to finish
Amjad was a pleasure to deal with
Asset to the business
9 October 2026
Unprompted review
Service excellent but the correct part…
Service excellent but the correct part was not ordered so it took 2 trips to have the car repaired
7 October 2026
Unprompted review
Everything was excellent no problem…
Everything was excellent no problem what so ever.
5 October 2026
Unprompted review
Great customer service
Had to take my 2 Series for a re-call, staff were helpful and friendly, especially Imran who kept me updated. Also gave a free diagnostic of works required and valetted the car. Good experience all round.
1 October 2026
Unprompted review
High level of customer service
Logan was polite and most importantly kept me up to date on the progress, I was seen fairly quickly after arriving, I also needed to go to the parts department to purchase an accessory and Jim was also helpful as always. I have spoken to various employees in the team from different departments and they have always delivered a high standard of customer service.
30 September 2026
Unprompted review
Always very Happy with Sytner Oldbury
Always very Happy with Sytner Olbury . Connor is especially good with communication . I have always been warmly welcomed and nothing is too much trouble .
Excellent service .
29 September 2026
Unprompted review
Muhammed was super professional
Muhammed was super professional, courteous and friendly. Recall completed quickly and fully with a vehicle check. Really appreciated the complimentary service ash and Vac. Thank you!
29 September 2026
Unprompted review
Ridiculous Options Menu
Come on, how hard can it be to have a human answer the phone to book a service?! The multiple options is a nauseating
30 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
GARY AND DAN WAS GREATVERY HELPFUL 10/10
GARY AND DAN WAS GREATVERY HELPFUL
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Gary and Dan were great and very helpful during your experience with us. It’s wonderful to know our team made a positive impression and provided the assistance you needed. Your feedback truly means a lot to us, and we hope to continue delivering excellent service whenever you visit Sytner Oldbury BMW. Warm regards, The Sytner Oldbury BMW Team
Reply from Sytner Group - Sytner Oldbury BMW
Dear Mr Pardeep, Thank you ever so much for your kind words and taking the time to leave us a five-star review. We are delighted to hear that you had a positive experience with our customer service team here at Sytner Oldbury BMW. It is always our aim to provide the highest standard of care and attention to all our customers. Your feedback is greatly appreciated and serves as encouragement for our entire team. We look forward to welcoming you back in the future. Kind regards, Sytner Oldbury BMW Team
Amjad was absolutely great and the old…
Amjad was absolutely great and the old bury team. Took his time to take me through the car with some very mundane questions. Thanks Amjad!
Very unlike the Cardiff team that were ridiculously and surprisingly incompetent!
Thanks to oldbury I’m very pleased with my car purchase.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Naz, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Amjad and the Oldbury team provided such attentive and patient service, guiding you through every question with care. It’s wonderful to know you’re pleased with your car purchase. We truly value your feedback and appreciate your support. Wishing you many enjoyable miles in your new BMW! Kind regards, The Sytner Oldbury BMW Team
Stephen
Stephen, the represenative from the BMW Services Team in Oldbury was absolutely brilliant.
For example, I had to rechange by booking time which he accommodated without hesitation. Whilst at the dealership garage he kempt me informed and had my car checked thoroughly. At all times he was kind, thoughtful, pleasant, informative and professional.
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Iqbal, Thank you very much for your kind words and for recognising Stephen’s exceptional service at Sytner Oldbury BMW. We’re delighted to hear that he was able to accommodate your rebooking promptly and kept you well-informed throughout. It’s wonderful to know that Stephen’s professionalism, kindness, and thoroughness made your visit a positive experience. Your feedback is greatly appreciated, and we will be sure to pass on your compliments to him. Thank you once again for choosing Sytner Oldbury BMW.
Service and MOT satisfactory but not brake inspection
Service and MOT satisfactory. However a full brakes inspection was requested but not carried out, only a visual one with just the outer pads inspected and passed as ok. Wheels were not removed to view the inner pads and discs which clearly need replacing as indicated by the sensors. Consequently a further visit has to be made for replacement.
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Steve, thank you for your feedback. We apologise for any disappointment caused regarding the brake inspection. It is our aim to provide thorough and transparent servicing to all customers. Your comments highlight the importance of clear communication and comprehensive checks, which we take seriously. We appreciate you bringing this matter to our attention and hope your next visit proves more satisfactory. Should you wish to discuss this further, please do not hesitate to get in touch.
The customer service provided by Jason
The customer service provided by Reception and in particular by a young gentleman (who was introduced as Jason) dealt with me with alacrity. His persona was appropriate and sincere. Simply put he represented the apotheosis of the brand BMW.
14 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Jagtar, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Jason’s attentive and sincere approach truly reflected the high standards of the BMW brand. Your recognition means a great deal to us and highlights the commitment our team has towards providing excellent customer service. It is always wonderful to know when our customers feel valued and well cared for. Kind regards, Sytner Oldbury BMW Team
very hard to book service
very hard to book service. all automated phone calls, phone just kept ring out
always nice to speak to a real person when booking
14 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Tony, thank you for sharing your experience with us. We apologise for the difficulty you encountered while trying to book your service and understand how frustrating automated systems can be. We appreciate your kind words about speaking to a real person, as we know how important personal interaction is. Your feedback is very valuable to us, and we will keep it in mind as we continuously aim to improve our customer service. Thank you for choosing Sytner Oldbury BMW.
Advisor Reece Maynard was excellent at…
Advisor Reece Maynard was excellent at his job and kept us informed of everything that was happening with our vehicle.
14 September 2026
Unprompted review
Reply from Sytner Group - Sytner Oldbury BMW
Dear Richard, Thank you ever so much for your kind words. We are delighted to hear that Reece Maynard provided excellent service and kept you well informed throughout your vehicle’s time with us. Ensuring clear communication and top-quality care is something we always strive for, and it’s wonderful to know this made a positive difference to your experience. We truly appreciate your feedback and your recommendation means a great deal to the entire team here at Sytner Oldbury BMW. Kind regards, Sytner Oldbury BMW Team
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