Sytner JLR Maidstone made me feel very welcome on my recent visit to their branch. I have recently acquired a new to me Jaguar, having previously owned one around 6 years ago. Their staff were profess... See more
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Nice to have the vehicle picked up from home as this was not offered before. engineer kept us informed and asked before carrying out problems found.
The phone/internet booking ‘service’ is appalling and not fit for purpose. A premium brand should provide first class communication with customers. The current system does not! Fix it or bin it. H... See more
Company replied
My business partner and I have now purchased seven vehicles from Jack at Sytner Land Rover Maidstone, and every single time he has exceeded our expectations. His customer care is second to none,... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wood Close,Quarry Wood Estate, ME20 7UB, Aylesford, United Kingdom
- 01622 795666
4.6
Excellent
813 reviews
Asks customers to review
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My experience with the human staff was…
My experience with the human staff was excellent, I have deducted a star as the new contact process through AI in WhatsApp is shocking.
15 September 2026
Unprompted review
Sytner JLR Maidstone - Friendly, helpful and informative
Sytner JLR Maidstone made me feel very welcome on my recent visit to their branch. I have recently acquired a new to me Jaguar, having previously owned one around 6 years ago. Their staff were professional, and ensured I was kept well informed with the progress of my vehicle through their service centre. They also undertook a health check of the vehicle whilst it was in their care to give me piece of mind on the vehicle. Claire was very helpful, and also assisted with other queries I had that the vehicle was not booked in for. The customer area was very clean and comfortable and allowed me to put my time to good use replying to some emails while the vehicle was being seen to. I will definitely be using Sytner Maidstone next time my vehicle is due a service.
14 September 2026
Unprompted review
Nice to have the vehicle picked up from…
Nice to have the vehicle picked up from home as this was not offered before. engineer kept us informed and asked before carrying out problems found.
14 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No fuss all work completed to good…
No fuss all work completed to good standard staff were all great
10 September 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Mr Richardson, Thank you very much for your kind words and for taking the time to leave a review. We are delighted to hear that you found our service straightforward and that the work was completed to a good standard. It’s wonderful to know our team made a positive impression and provided the support you expected. Your feedback is greatly appreciated, and we look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Best regards, The Sytner Land Rover Maidstone Team
I have been having my vehicle serviced…
I have been having my vehicle serviced for years at this garage and always appreciate all aspects of the visit. Nice surroundings , politeness , and determination to fix a fault in a timely manner when against the clock themselves servicing others cars
Thank you
3 September 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Paul, Thank you ever so much for taking the time to leave such a wonderful review. We’re delighted to hear that you appreciate the polite service, pleasant surroundings, and our team’s commitment to resolving faults promptly, even when busy. Your kind words truly mean a lot to us and encourage everyone at Sytner Land Rover Maidstone to maintain these high standards. We look forward to continuing to provide you with excellent care for many years to come. Warm regards, Kim Simpson Client Relations manager.
Nice people and did the work with no…
Nice people and did the work with no fuss
1 September 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team approachable and appreciated the straightforward manner in which we completed the work. It is always our aim to provide a seamless and efficient service without any unnecessary fuss. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Land Rover Maidstone in the future. Best regards, The Sytner Land Rover Maidstone Team
Comprehensive Testing
Although I was without the car for almost 6 weeks whilst testing and repairs were completed, communications was generally very good with regular progress updates. Once it became clear that the fault on the car was not going to be rectified quickly, it was difficult to get agreement to provide a courtesy car but this was done successfully after a few phone discussions on a Friday afternoon. The service staff were always friendly and professional and I have a high level of confidence that the problem with my vehicle has been successfully resolved.
28 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Colin, thank you for sharing your experience. We appreciate your patience during the extended repair period and are pleased to hear our communication was generally good. It’s encouraging to know our team provided friendly and professional service throughout. We understand the difficulty in securing a courtesy car promptly and are glad this was eventually resolved. Most importantly, we are delighted you feel confident that the issue with your vehicle has now been successfully addressed. Kind regards, Sytner Land Rover Maidstone.
The phone/internet booking ‘service’ is…
The phone/internet booking ‘service’ is appalling and not fit for purpose. A premium brand should provide first class communication with customers. The current system does not! Fix it or bin it.
However, once in the dealership the staff were exemplary and my Range Rover recall work was completed very quickly and I had a good discussion with the service manager regarding the phone/online booking system short comings. A great example of excellent staff let down by poor infrastructure.
28 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Dr Andrew R, Thank you for your honest feedback. We sincerely apologise that the phone and online booking system did not meet your expectations, as we appreciate how important clear communication is for our customers. It is heartening to hear that our team looked after you well during your visit and that the recall work was completed swiftly. Your kind words about our staff are truly appreciated, and we are grateful for the opportunity to discuss your concerns in person. Kind regards, Sytner Land Rover Maidstone
I really love this dealership…….
I really love this dealerships Customer service and attention to everything. While waiting for my Defenders first service I couldn’t help but observe how happy to be at work everyone was and it reflects in the service they provide. The investment made at the facility is significant but it reflects the ambition. I can’t praise the entire team enough. Thank you.
26 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Thank you, Mitch, for your wonderful feedback. We’re delighted to hear you felt welcomed and appreciated our team’s enthusiasm during your Defender’s service. It’s fantastic to know the investment in our facility and the ambition behind it have made a positive impression. Our entire team takes great pride in delivering excellent customer service, and your kind words are truly appreciated. We look forward to continuing to provide you with excellent care in the future. Many thanks once again.
Excellent staff & service
Your service staff looked after me very well.
25 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Mr Mckean, Thank you very much for your kind words. We are delighted to hear that our service staff looked after you so well during your visit to Sytner Land Rover Maidstone. Providing excellent customer care is at the heart of what we do, and it’s always rewarding to know our team are meeting expectations. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Please do not hesitate to get in touch if you need any further assistance. Kind regards, Sytner Land Rover Maidstone Team
When it comes to excellent support for an excellent product, I where to go! 👍
The support team are excellent, and the service provided is top class
21 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Philip, Thank you very much for your kind words. We are delighted to hear that our support team provided you with excellent service and that your experience with Sytner Land Rover Maidstone was top class. It is always our aim to deliver the highest standards of customer care, and your positive feedback truly means a lot to us. We appreciate you taking the time to share your thoughts and look forward to welcoming you back in the future. Kind regards, Kim Simpson Client Relations Manager.
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Louise, thank you very much for your kind words. We are delighted to hear that your experience with us at Sytner Land Rover Maidstone went very smoothly. It is always our aim to provide a seamless and enjoyable journey for our customers, and your positive feedback truly means a lot to the entire team. Should you require any assistance in the future, we would be more than happy to help. Thanks again for choosing us. Kind regards Kim Simpson Client Relations Manager.
Excellent Service
Arriving at the dealership I was greeted by a customer service representative who took delivery of my car and showed me into the showroom. I was offered a cup of coffee and shown the seating area. Sally Gollop introduced herself and took details of my service requirements. Sally dealt with the warranty company and kept me updated with progress. Once the job was completed I was told that the car was given a road test which was all good. Everyone at this dealership was friendly and helpful. The service I received was excellent and I would thoroughly recommend them. I’d like to specifically mention Sally who is an asset to this business.
11 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Geoff, Thank you very much for your kind words and positive feedback. We are delighted to hear that Sally and the rest of the team at Sytner Land Rover Maidstone provided you with excellent service throughout your visit. It’s wonderful to know you felt welcomed, well informed, and supported during your service experience. Your recommendation means a great deal to us. We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future. Kind regards Kim Simpson Client Relations Manager.
Outstanding Service from Jack
My business partner and I have now purchased seven vehicles from Jack at Sytner Land Rover Maidstone, and every single time he has exceeded our expectations.
His customer care is second to none, and we genuinely wouldn’t go anywhere else to purchase a Land Rover. What really sets Jack apart is his excellent aftercare if something isn’t working quite as it should, he is always quick to help and makes sure everything is resolved.
Thank you again, Jack, for another fantastic experience. You are a true asset to the Sytner team, and we couldn’t recommend you highly enough!
6 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Thank you so much for your kind words and continued trust in Jack and the team at Sytner Land Rover Maidstone. It’s wonderful to hear that Jack consistently exceeds your expectations and provides exceptional customer care throughout your vehicle purchases. We truly value your loyalty and are delighted that the aftercare support has been of great help to you. Your recommendation means a great deal to us, and we look forward to assisting you with any future Land Rover needs.Kind regards Kim Simpson Client Relations Manager.
Fantastic,
Fantastic, efficient and professional service as ever from the team who know us at Sytner Landrover in Aylesford
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Helen, Thank you ever so much for your kind words. We’re delighted to hear that you consistently receive fantastic, efficient and professional service from our team. It’s always a pleasure to welcome back familiar faces and to be able to support you with your Land Rover needs. Your continued trust and loyalty mean a great deal to us. We look forward to seeing you again soon and providing the same high standard of care in the future. Warm regards, Kim Simpson Client Relations Manager.
Terrible service
Really awful. They now have an automated switchboard so it’s virtually impossible to speak to a human unless you’re buying something. Calls are automatically re-routed to WhatsApp and then ignored. I sent 5 messages none of which were answered
14 July 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Camden, We are truly sorry to hear about your disappointing experience with our communication system. It is certainly not the standard we aim to provide, and we apologise for any frustration caused by the automated switchboard and unanswered messages. We would like to invite you to contact our Head of Business, Alan Davis, at alandavis@sytner.co.uk, who would be keen to discuss your concerns personally and see how we might assist you further. Kind regards, Kim Simpson Client Relations Manager.
A very bad experience at Guy Salmon Maidstone
I had my car booked in for someone to have a look at as i was getting some errors on dashboard.Got there on time and was told it will take 2 to 3 hours so i just waited around and the waiting was just waiting eventually got my car back just after 3-15pm and was told my car would be washed b4 i get it back but no such luck got it back as it was.To top it all up i spoke to a sales person to say i was interested to do a part exchange as there was a nice red jaguar pace on the forecourt and the sales person said no issues and that he will send me all the details to my email as to what they can offer me for my car.I am still waiting for that email to arrive.I do not think Guy Salmon wanted to give me that car.I have been a customer at Guy salmon maidstone for the last 20+ years and i am getting the feeling that either they are making 2 much money now or they do not just want my custom anymore.Good luck on your new showroom pity about the service.
29 July 2026
Unprompted review
Reply from Sytner Group - Sytner Land Rover Maidstone
Dear Abnash, We apologise for the disappointing experience you have described, especially given your long-standing relationship with us. It is certainly not the standard of service we aim to provide. We would like to invite you to contact our Service Manager, Phillip Watson at philipwatson@sytner.co.uk, so he may personally address your concerns and better understand how we can improve your experience. Thank you for your honest feedback. Kind regards, Sytner Land Rover Maidstone
Hayden was very helpful and went above…
Hayden was very helpful and went above and beyond while my car was having its MOT & Service. His communication was great.
20 July 2026
Unprompted review
Daniel Bobbett was extremely helpful…
Daniel Bobbett was extremely helpful and knowledgeable and made buying my Velar easy and comfortable
And Mike Hughes also very helpful
Both likeable people
21 July 2026
Unprompted review
Extremely helpful and efficient
Extremely helpful and efficient. Thank you Sytner Maidstone.
1 July 2026
Unprompted review
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