Andrew made the process so smooth and was so great to work with. It was really appreciated! On of the best experiences at Sytner Chigwell out of all MINI retailers in London. Thanks!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently purchased my Mini Cooper S from this dealership and can honestly say I had a very positive experience there. The service I received from Sayhan R. was professional, friendly and helpful. I... See more
Company replied
Tammy was an amazing salesperson from start to finish. They found me a vehicle suiting my exact specifications within the hour and kept me informed throughout the purchase process. Tammy made me feel... See more
Company replied
Jackie Everett took out all the stress after having my accident. She is so fast and efficient, doesn’t waste any time and has the most amazing customer service. Also a lovely character who mak... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Langston Road, IG10 3UE, Loughton, United Kingdom
- 020 8418 7601
4.7
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
The customer service received from Jack Harris, was excellent.
Accommodated all my requests.
Friendly & helpful.
Very happy with my purchase from Mini Sytner and the excellent customer service.
Highly recommend this showroom
25 July 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Ms Lall, thank you so much for your kind feedback and five star rating. I'm delighted that Jack looked after you to your satisfaction and that he was able to assist you with the purchase of your perfect cat. Thank you also for your recommendation, it truly means a great deal to us. We look forward to seeing you again soon, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Great service from Jack and Richard
Great service from Jack and Richard. Car delivered safely and I’m a very happy customer.
Mike Munden
6 July 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Mr Munden, thank you so much for your five star rating and positive feedback. I'm delighted you were happy with the service provided by Jack and Richard and that your car was delivered to you safely. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Great service throughout
Great service throughout. Very helpful, friendly & professional. We’re really happy with our new car! Thanks so much!
14 June 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Lucy, thank you so much for your kind feedback and five star rating. Your satisfaction is our priority, as such I'm delighted to hear that you were happy with everything we did for you. Please don't hesitate to contact us if there is anything else we can assist you with. I do hope you enjoy your lovely new car. Thank you for you custom. Kind regards, Peter Chadwick - Head of Business
Bought a 2020 mini from Sytner and…
Bought a 2020 mini from Sytner and Dayna was very helpful and professional. Phone calls were returned as agreed and the sale went smoothly. Collected the car and started to drive home last Saturday and soon noticed the air con was not working. Reported straight away and was told that someone from the dealership would be in touch to advise how to deal. 4 days later after lots of chasing the response from the sales manager was to clear off to your nearest mini dealer and put in a warranty claim. Not impressed at all.
3 June 2021
Unprompted review
Review of mini car purchase from Sytner
A very positive first experience of buying a Mini on line.
19 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Margaret for your five star rating and positive review. I'm delighted that you purchase experience was a pleasant one and do hope you enjoy your lovely new car. If there is anything else we can do for you then please don't hesitate to contact us. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
We bought a 2020 JCW mini from sytner…
We bought a 2020 JCW mini from sytner Chigwell and the plan was to have it delivered and our part exchange taken back , Dayna was so helpful and even drove the new car down to us in Suffolk which was lovely of her , the problem started the afternoon of the new cars delivery as we decided to put the roof down and take it for a drive , as the roof went down the passenger window made an awful noise and subsequently put a deep scratch all the way up the window so I contacted sytner Chigwell and after a couple of conversations I was told the scratch wasn’t there when it left them so they would not replace the window but if we drive it back to Chigwell as gesture of good will they’d have a go at polishing it out ( I’d already spoken to my neighbour who works for auto glass and he said it wouldn’t polish out) so the long and the short of it is we bought a genuine mini window costing £57 had it fitted and all in it cost £113 so sytner have now lost a potential repeat customer for just over a hundred quid.
3/6/21 update I received a call from the new mini brand manager who had read my review here and told me the old brand manager was on his way out at the time we bought our car and that we should not have been treated so badly , he asked me for a copy of my repair receipt which I sent last week and we have as of today been reimbursed the £113.11 for the new window . So thank you Mr Hancock it’s appreciated
18 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Mr Taylor, I'm sincerely sorry to read your review. I have discussed the matter with Harry Hitchcock - General Sales Manager and I am aware that he has contact you to resolve the situation. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Great service!
Service has been great. Nothing has been too much trouble for Denis. He’s has been communicative and gone the extra mile. I would use them again without a doubt.
16 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Mr Pearson, thank you so much for your five star rating and positive review. Denis will be delighted to receive your feedback as am I. Thank you also for your recommendation, it truly means a great deal to us. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
I have recently purchased a Mini…
I have recently purchased a Mini Electric Level 2 from Sytner Chigwell and the experience was stress free from start to finish.Matthew Brightmore was always available and supplied a great service.And the car is amazing,retains the fun of Mini hatchbacks and provides power when needed.
13 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Mr Telling for your five star rating and positive review. I'm delighted you were happy with the service Matt provided and that your purchase experience was a good one. I'm also delighted you are pleased with your MINI Electric, they are an amazing car aren't they. If there is anything whatsoever we can assist you with then please don't hesitate to contact us. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
5 star treatment at mini Chigwell
My experience finding my new mini with John McKechnie of mini Chigwell was wonderful. He went above and beyond to truly help me find my ideal spec and car and throughout the experience he made it educational as well as fun. I would recommend this dealership to any of my friends who are seeking out a mini. This is my 3rd mini and it truly is a dream to drive. I am glad I found this dealership to take me onto my 3rd mini! THANK YOU!
11 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Mrs Reilly, thank you for your very kind review and five star rating. I'm delighted you were happy with everything that John did for you and that he was able to help you find your perfect car. Thank you also for your continued loyalty to Sytner Chigwell, it really is appreciated. I do hope you enjoy your lovely new car, if there is anything else we can help you with then please do let us know. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Service was great
Service was great, I dealt with Denis who was consistent throughout the entire purchase. Would fully recommend
8 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good afternoon Danielle, thank you so much for your five star rating and kind comments. Denis will be delighted to hear you were happy with everything that he did for you as am I. Thank you also for your recommendation, it truly means a great deal for us. If there is anything else we can help you with then please feel free to ask. Kind regards, Peter Chadwick - Head of Business
Excellent straight forward process to…
Excellent straight forward process to buy my new Mini
7 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Claire for your kind positive review and five star rating. I'm delighted you were happy with the service provided by our MNI team. If there is anything else we can assist you with then please don't hesitate to ask. I do hope you enjoy your lovely new MINI. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Excellent service found what I wanted…
Excellent service found what I wanted first visit smooth swap over well done Daynor
2 May 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Evening Mr Whyborn, thank you so much for your five star rating and excellent feedback. I'm delighted you were happy with everything that Dayna did for you. Please don't hesitate to contact us if there is anything further we can do for you. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Well done Sytner MINI Chigwell...
Dayna rang me back after I requested details of a pre-reg. MINI they were advertising on-line. That vehicle turned out to be unsuitable (No "NAV Pack"), but she offered me, what sounded the perfect vehicle, which they were expecting in on the following Saturday. Without fail she sent me a video on the Saturday morning & the vehicle turned out to be just what I was looking for (pre-registered by MINI UK with 45 miles on the clock) & at a great price too. I live in the West Midlands, so it was agreed the vehicle would be "trailered" up to me & Dayna arranged this and also a set of replacement personalised plates for the vehicle, free of charge. The whole of the transaction was either done over the phone or on-line & I couldn't have been more satisfied with the condition of the vehicle or the final outcome, particularly considering the current pandemic. A perfect birthday present for my wife & a very satisfactory customer experience in every respect. Well done Sytner MINI Chigwell!!
29 April 2021
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Mr Cooper, thank you so much for your five star rating and very kind review. Your satisfaction is our priority, as such I was delighted to receive your feedback regarding your recent experience with Sytner Chigwell MINI and in particular the service that Dayna provided you with. I do hope Mrs Cooper enjoys her lovely new MINI. Thank you for choosing Sytner Chigwell to purchase your new car when clearly there are many other dealers between us and yourselves that you could have used. Please don't hesitate to contact us if there is anything further we can assist you with. Kind regards, Peter Chadwick - Head of Business
Excellent service
Excellent service department from booking in our mini until picking it up later that day. Very helpful and knowledgeable from start to finish
29 April 2021
Unprompted review
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Mr Cassen for your five star rating and positive feedback. I'm delighted you were happy with the service provided by our service department and that the entire process was a smooth one. If there is anything else we can do for you then please don't hesitate to ask. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Service
I just bought my Mini Countryman during lockdown.
I would like to thank Mathew and Richard for their wonderful service. Nothing was too much trouble.
I am sooo thrilled with my car!
24 April 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Mrs Cohen for your positive review and five star rating. I'm delighted you were happy with everything that Matt and Richard do for you and that you are thrilled with your lovely new MINI. If there is anything else we can assist you with then please don't hesitate to contact us. W look forward to seeing you again soon. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
From my first phone call until I drove…
From my first phone call until I drove away in my new car I received a first class service from your representative Matthew Brightmore. Matt answered all my question and nothing was ever to much trouble. He kept me up to date with delivery details and before driving away took the time to explain how everything in the car worked and said not to hesitate in calling him if I had any queries or if I needed further information or assistance. He then checked a week later that I was happy with my car and reminded me that if I needed any further assistance I only had to call
19 April 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Jean, thank you so much for your five star rating and positive review. I'm delighted you were happy with everything that Matt did for you and that he was able to answer all of your questions to your satisfaction. I'm also delighted to hear that everything went smoothly and that you were kept informed throughout. If there is anything else we can assist you with then please don't hesitate to contact us. I do hope you enjoy your lovely new MINI, thank you for your custom. Kind regards, Peter Chadwick - Head of Business
The best service ever
The best service ever from ordering my car to the delivery. I would like to thank Richard and Matthew for their outstanding service , attention to detail and for my great car. I love it .
19 April 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Jane, thank you so much for your five star rating and positive review. I'm delighted you were happy with everything that Matt and Richard did for you and that the process went smoothly throughout. I'm also delighted that you love your new MINI, they are great aren't they! If there is anything else we can assist you with then please don't hesitate to contact us. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
Marcel was simply sublime.
7 April 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Afternoon Mr Cottrell, thank you for your five star rating and positive review. Marcel will be delighted to receive your comments as am I. If there is anything else we can assist you with then please don't hesitate to contact us. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Denis and the team at Sytner were…
Denis and the team at Sytner were really helpful and together ensured I had excellent service.
7 April 2021
Reply from Sytner Group - Sytner Chigwell MINI
Thank you Dr White for your kind feedback and five star rating. I'm delighted you were happy with everything that Denis and our MINI team did for you. Please don't hesitate to contact us if there is anything else we can assist you with. We look forward to seeing you again soon. Kind regards, Peter Chadwick - Head of Business
Purchase of New Mini
I recently purchased a new Mini from Sytner Chigwell and despite the difficulty of having to buy a car over the phone due to the pandemic the staff were very helpful enabling a smooth and pleasant transaction. The young female assistant gave sound and timely advice throughout the purchase and a young male assistant took great care in explaining the practical driving features of the car when I collected it.
6 April 2021
Reply from Sytner Group - Sytner Chigwell MINI
Good Morning Mr O'Neil, thank you so much for your kind review and five star rating. I'm delighted to hear that everything went smoothly with your purchase despite the current government restrictions. If you need any further information or indeed if we can assist you further then please don't hesitate to contact us. Thank you for your custom. Kind regards, Peter Chadwick - Head of Business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.