A massive thank you to Paul at Llandudno Junction Audi for outstanding customer service. Whilst travelling home from Anglesey in my Audi Q4, I was struggling to find a charger in the local area th... See more
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I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... See more
Company replied
It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
Company replied
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... See more
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Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
241 reviews
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Friendly professional staff
Friendly professional staff. Service department as usual deliver excellent service.
11 April 2023
Reply from Sytner Group - North Wales Audi
Hi, thanks for your 5 star review, its really appreciated. From all the team @ North Wales Audi
Frank was able to answer all my…
Frank was able to answer all my questions and did so in a relaxed and friendly manor. My only other feedback is that for such a top brand I would have expected my car to have been washed and valeted, as my previous cars have with BMW & Mercedes
5 April 2023
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review, Gareth. We are delighted to hear that Frank was able to answer all your questions in a relaxed and friendly manner. We understand your disappointment that your car was not washed and valeted, as you have experienced with BMW and Mercedes. We take pride in providing a top-notch service and we will ensure that this is taken into consideration for future customers. We hope you enjoy your car and thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
I recently purchased a car and…
I recently purchased a car and genuinely had a 5/5 experience. The staff at Sytner Group - North Wales Audi were very accommodating, friendly, knowledgeable and professional. The experience was probably made better, as from day one when speaking on the phone to finally sealing the deal 2/3 weeks later, the whole process was very smooth and stress free. Personally, as I work often during the week, the key thing that I needed was flexibility, and they provided that in abundance. It also helps that the car (as expected) is simply wonderful and is a very smooth ride. Every member of the team I spoke to were courteous and I would 100% recommend their service to other people in need of a car.
26 March 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Emmanuel. We are delighted to hear that you had such a positive experience with us here at North Wales Audi. We strive to provide our customers with the best possible service and are pleased that we were able to meet your needs. We are also glad that you are enjoying your new car and that it is providing you with a smooth ride. We look forward to seeing you again in the future. Kind Regards Tony Gibbons General Sales Manager
Excellent service from Mark and all at…
Excellent service from Mark and all at Llandudno Junction Audi.
22 March 2023
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, C.Hewitt. We are delighted to hear that you had an excellent experience with Mark and the team at Llandudno Junction Audi. We strive to provide the highest level of customer service and it is great to hear that we have achieved this. We hope that you will continue to enjoy your Audi and that you will come back to us for any future needs. Thank you again for your review and for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Nothing to write home about
Nothing to write home about, my car was a little dirty, and when I collected it, I had hoped that it might have had a little wash. After all you rival garage, Haliwell Jones, smarted you car up if you just go in for a new bulb, think Audi are missing a trick. Also the technician rung up, pushing me to put front Tyers on, which Iv since had checked and are not ready as they had said, I love my TT, however you guys make me feel disheartened in my car. On that note, I doubt I would buy another or even recommend Aud.
26 March 2023
Reply from Sytner Group - North Wales Audi
We are sorry to hear that you were not satisfied with your experience at North Wales Audi. We take customer feedback very seriously and would like to invite you to contact our Head of Business, Adrian Waring, adrianwaring@sytner.co.uk, to discuss your experience in more detail. We are committed to providing the highest level of customer service and would like to ensure that your experience is improved in the future. Thank you for taking the time to provide us with your feedback.
Reply from Sytner Group - North Wales Audi
Hi Pamela, We really appreciate you leaving us a 5 star review, all the best North Wales Audi
Professional service
Professional service, explained the whole process well.
Work was complete within the day.
10 March 2023
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review, Chris! We are delighted to hear that you had a great experience with us at North Wales Audi. We strive to provide a professional service and are glad that we were able to explain the process to you clearly. We are also pleased that the work was completed within the day. We value your feedback and look forward to seeing you again soon. Kind Regards Tony Gibbons General Sales Manager
Friendly staff
Friendly staff, prompt work, detailed inspection, quality work,
The only downside the car was not washed/cleaned.
7 March 2023
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review, Graham. We are delighted to hear that you had a positive experience with our friendly staff and that the work was completed promptly and to a high standard. We are sorry to hear that the car was not washed/cleaned. We take pride in providing a high level of service and we will ensure that this is addressed. We hope to see you again soon and thank you for your feedback.
Great communication
Great communication, pleasant staff. Had to wait a while for attention as Audi service still remains in the VW garage, so quite busy at times
20 February 2023
Reply from Sytner Group - North Wales Audi
Hi David, Thank you for the review, i am sorry that we could only manage a 4 star review on this occasion, Kind Regards, Tony Gibbons General Sales Manager
Friendly professional staff
Friendly professional staff.
Kept informed of time needed to complete mot! Plentiful coffee and chat!
21 February 2023
Reply from Sytner Group - North Wales Audi
Hi Pet and Terwyn, Thank you so much for taking the time to leave such an amazing review, there is always time for a coffee and a chat, Kind Regards Tony Gibbons General Sales Manager
Amazing service
Everyone that I spoke to and communicated with was great. They went above and beyond to make sure there was no hassle for myself and I got the car on the day that I requested. Amazing service and I will continue to use the branch every time and I have recommended them to friends and family.
11 February 2023
Reply from Sytner Group - North Wales Audi
Hi Danielle, Thank you very much for leaving North Wales Audi a 5 star review. We really appreciate it from all the team @ North Wales
The staff were very helpful and efficient and kept me informed through out the day on the progress of my cars MOT and service
The Staff were welcoming and efficient
17 February 2023
Reply from Sytner Group - North Wales Audi
Hi Simon, Thank you very much for leaving North Wales Audi a 5 star review. We really appreciate it from all the team @ North Wales
Staff were very knowledgeable about the…
Staff were very knowledgeable about the car I purchased. Completion paperwork was dealt with efficiently.
17 February 2023
Reply from Sytner Group - North Wales Audi
Hi Marie, Thank you very much for leaving North Wales Audi a 5 star review. We really appreciate it from all the team @ North Wales
I have have been using North Wales Audi…
I have have been using North Wales Audi since I bought my car from them several years ago. At all times I have received excellent service and when the time comes I will have no hesitation buying my next car, an Audi, from them.
22 February 2023
Reply from Sytner Group - North Wales Audi
Hi Mr Drysdale, thank you so much for the glowing review, I am so pleased that you are enjoying your experience within our business and I look forward to seeing you in the future, Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Hi Mrs Abley, Thank you so much for taking the time to recognise Frank for his efforts, he will be over the moon to read your fantastic remarks, Kind Regards Tony Gibbons General Sales Manager
Cannot thank Dan and kane enough 👍very…
Cannot thank Dan and kane enough 👍very helpful and made the whole process stress free and easy
10 February 2023
Reply from Sytner Group - North Wales Audi
Hi Mr Tabb, Thank you for the great 5 star review Dan and Kane will love this, Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Dear Mr Jones thank you for the 5 star rating and the feed back on how well we did. I will let the staff know your comments they will be thrilled to hear that you took the time to complete the trust pilot review. Best Regards Johnathan Baxter Head Of Business
Service and MOT was completed satisfactorily.
Booking service and MOT was simple and received eMail verification of date and time. Both requests were completed in an appropriate time. An inspection video of car underside was subsequently mailed to me for future reference.
20 January 2023
Reply from Sytner Group - North Wales Audi
Hi there Condon, Thank you for the great 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
Average, no cleaning available
I got a courtesy car as it was a safety recall. I wanted my car valeting but there was no option for this and they did not even do a simple clean and vac, which BMW do. It was expensive.
17 January 2023
Reply from Sytner Group - North Wales Audi
Hi There Andrew, i am glad the we were able to look after your recall for you and ensure that you got a nice courtesy car to use while the work was done, yes its true that we are no longer completing service washes on the vehicles, this is largely due to the processes that we put in place to prevent the spread of covid to reduce the number of human contacts with our customers cars, even though the pandemic has lost a lot of its momentum the majority of our customers would much prefer for us to reduce the amount contact so we have adopted this process, if you would like to have your car washed and vacced free of charge we would be happy to do that upon request. Kind Regards Tony Gibbons General Sales Manager
Reply from Sytner Group - North Wales Audi
Hi Paul, Thank you for the great 5 star review, it is very much appreciated, Kind Regards Tony Gibbons General Sales Manager
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