Purchased car from Leicester Audi nearly 2 months ago and at the time I expressed my negative experiences with other Audi groups. I was reassured that Leicester Audi is different and I won't come acr... See more
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Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received th... See more
Company replied
Bought my car in for its annual service and MOT. Welcomed excellently as usual and Rob from service was fantastic from drop off to collecting later that day with updates. Great work as always.
I was involved in an unusual (non fault) accident, and the staff at Sytner Leicester did a brilliant job! From the regular offers of coffee through to one young man who went above and beyond my expec... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
212 Narborough Road South, LE3 2LD, Braunstone, United Kingdom
- 0116 242 1300
4.3
Excellent
879 reviews
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Bad experience with Leicester Audi
Purchased car from Leicester Audi nearly 2 months ago and at the time I expressed my negative experiences with other Audi groups. I was reassured that Leicester Audi is different and I won't come across to any similar issues. Car was missing inflation kit, jack, wheel spanner, basically the whole tool compartment was empty. Not to delay the collection it was agreed that all missing items will be posted to me next working day. Nearly two months later I am yet to receive it. Contacted branch numerous times but no one offered a resolution and only gave false promises that someone will contact me asap.
I'm very disappointed with the service received, won't be coming back again or recommending.
15 August 2026
Unprompted review
The service is always splendid however…
The service is always splendid however some of the quotes are way off what the work really is.
For example a broken dust cover on a suspension arm costing £2 for the cover itself or the whole suspension arm costing £70 in most major parts stores would not be more than £150 in any independent garage to fix. Audi quoted me £811.18 and that did not include the wheel alignment that according to them is absolutely necessary after this type of work is carried out. This was separately quoted at £129. So £940.18 for a £2 rubber dust cover.
Needless to say I took it elsewhere for the fix and returned for a retest as this was a reason for a fail on MOT.
It really makes you think dealerships are a rip off as automatic gearbox service with parts and labour costed me £382.22 but a £2 rubber would have set me back over £940
Whilst the staff members are lovely I cant say the same for some of the prices.
11 August 2026
Unprompted review
Service has been excellent in the past
Service has been excellent in the past, but something has changed. Booked in and travelled for 1 1/2 hours, for a simple oil change. Over four and half hours later and I’m still sat here, with no sign of getting my car back anytime soon.Shocking service!
11 August 2026
Unprompted review
Bought my car in for its annual service…
Bought my car in for its annual service and MOT. Welcomed excellently as usual and Rob from service was fantastic from drop off to collecting later that day with updates. Great work as always.
4 August 2026
Unprompted review
I was involved in an unusual (non…
I was involved in an unusual (non fault) accident, and the staff at Sytner Leicester did a brilliant job!
From the regular offers of coffee through to one young man who went above and beyond my expectations, so a huge thank you to Leo in particular.
27 June 2026
Unprompted review
May use AI-assist with repliesRead more
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Service Review
Usually the check in process in quite laboured and takes what seems to be an excessive time to drop keys off for a prebooked service. However on this visit the process was very quick and I received the car back at the time I requested, which was early in the afternoon. The gentleman I dealt with was really well humoured and actioned my check in very quickly.
27 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Lisa - Thank you very much for your kind words and positive feedback. We’re delighted to hear that your recent check-in was quick and efficient, and that you received your car back at your requested time. It’s wonderful to know our team member made the process pleasant and straightforward. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Leicester Audi in the future. Kind regards, Leicester Audi Team
Very professional and thorough service from Naz.
Very professional and thorough service.
30 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Christopher - Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service both professional and thorough. At Leicester Audi, we always aim to provide the highest standards of care and attention to detail for all our customers. It’s wonderful to know our efforts have been recognised and appreciated by you. We look forward to welcoming you back in the future and hope to continue delivering an excellent experience every time. Best regards, The Leicester Audi Team
Was there on time and checked in…
Was there on time and checked in promptly and dealt with efficiently. Work completed and had a complementary wash and vacuum.
29 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Narendra, thank you for your lovely review. We’re delighted to hear you were pleased with the prompt check-in and efficient service you received. It’s great to know the work was completed to your satisfaction, and that you appreciated the complementary wash and vacuum. Your positive feedback means a great deal to our team. We look forward to welcoming you back to Leicester Audi in the future for any further servicing or motoring needs. Kind regards, Leicester Audi Team
Riyaz Patel was very helpful kept us…
Riyaz Patel was very helpful kept us informed about what was needed to repair the car in a difficult situation he was kind and understanding
Showed us and explained what had been done
Thank you Riyaz
8 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Julie, Thank you very much for your kind words. We are delighted to hear that Riyaz was helpful, communicative, and understanding during a challenging situation. It’s great to know he took the time to explain the repairs clearly, making the process more reassuring for you. Your feedback is truly appreciated and motivates us to continue providing excellent customer service. We hope to assist you again in the future and wish you all the best with your Audi. Kind regards, Leicester Audi Team
My car was recovered to Leicester Audi…
My car was recovered to Leicester Audi after breaking down, as requested photos were taken and sent over within an hour of my car being delivered.
There were extensive diagnostic checks carried out to establish the problem and Matt kept us updated regularly throughout the entire time.
I cannot fault the customer service given by Matt and the service team.
9 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Thank you very much for your kind words and detailed feedback. We are delighted to hear that Matt and the service team provided clear communication and thorough diagnostic checks during your visit. It’s wonderful to know that you felt well-supported throughout the process. We strive to deliver excellent customer service, and your positive experience is truly appreciated. Please do not hesitate to get in touch if you require any further assistance in the future. Safe driving!
Service completed under service plan
Oil change, brake fluid and pollen filter service completed under a service plan - four hour slot booked. Free health check video was provided which was comprehensive and very clearly explained by the technician.
Friendly, helpful service agent who kept me informed throughout. Car was returned to me an hour late which was frustrating, but the service agent and service manager apologised for the delay.
7 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Nigel, thank you for your detailed feedback. We are pleased to hear that you found the health check video comprehensive and the technician’s explanations clear. It’s great that our service agent kept you well informed throughout. We sincerely apologise for the delay in returning your car and understand how frustrating this must have been. Your kind recognition of the apologies from both the service agent and manager is much appreciated. We hope to continue providing you with excellent service in future visits.
Good service after a few wobbles recently...
Good service after a few wobbles recently but redeemed themselves. Riyaz in particular made sure that everything went smoothly this time.
4 July 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Hi Darren, Thank you very much for your kind words and for recognising the efforts of Riyaz. We’re delighted to hear that your recent experience with us went smoothly and that we were able to redeem ourselves after previous wobbles. Your feedback is truly appreciated and serves as great encouragement to the whole team. We hope to continue providing the high standard of service you expect from Leicester Audi in the future. Best wishes, The Leicester Audi Team
Reply from Sytner Group - Leicester Audi
Hi Denise, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We're absolutely delighted to hear that you found our service to be 'just great'. It is always our aim to provide an excellent experience for all our customers, and your feedback truly means a lot to the whole team here at Leicester Audi. We very much look forward to welcoming you back in the future. Warm regards, The Leicester Audi Team
A5 boot strut assessment
Thanks Nas.
My 2022 A5 was in for assessment of boot strut failure. The assessment was completed punctually. All staff were polite, listening and responding to any personal requests made at drop off.
Awaiting response from Warranty Manager.
25 June 2026
Unprompted review
Service department is shambolic
Service department is shambolic. I have had two reasons to visit and both times it’s money they’re interested and not customer service. I’ve been waiting 6 days for a return call re damaged incurred to my car whilst in Leicester service dept. Awful service - no recommendation from me sadly
23 June 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Sharon, we are truly sorry to hear about your disappointing experience with our service department. We appreciate your feedback and understand how frustrating it must be to wait so long for a response regarding the damage to your car. Providing excellent customer service is important to us, and it is regrettable that we did not meet your expectations on this occasion. Thank you for bringing this to our attention. We sincerely apologise for any inconvenience caused.
Tom Price great salesman did everything…
Tom Price great salesman did everything asked for, Car turned out perfect, went through all details.
Very happy
26 June 2026
Unprompted review
Reception staff were outstanding
I was in the dealership twice today and the reception staff were fantastic, particularly Fern. Because of the extremely warm weather she gave me water as I left the first time because she knew I was walking and on my return gave me an ice lolly and water.
All above and beyond.
Thank you
Patrick
25 June 2026
Unprompted review
Wow service from Mr Riaz Patel
21 May 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Mr Lakhi, thank you ever so much for your kind words and for recognising the excellent service provided by Mr Riaz Patel. We are delighted to hear that your experience with us was nothing short of outstanding. It is always our aim to offer a warm and professional service to all our customers. Your positive feedback truly means a great deal to the entire team here at Leicester Audi. We look forward to welcoming you back in the future. Kind regards, Leicester Audi Team
Very slick operation when I dropped my…
Very slick operation when I dropped my car off however to get my service booked in it took 4 phone calls over a week and I booked a waiting appointment as it was a first oil and filter change to be told the day before Watling appointment mints are 4 hours, 10 % of a working week which I find strange. The service advisor was very professional and courteous
18 June 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Jonathan, thank you for sharing your experience. We are pleased to hear you found our operation slick and our service advisor professional and courteous. However, we apologise for the difficulty you encountered when booking your service and for any inconvenience caused by the waiting time. We appreciate your feedback as it helps us understand where improvements can be made. Your comments are valued, and we hope to provide a smoother experience in the future. Kind regards, Leicester Audi.
Mr Bindra
Mr. Kuldip Bhele was such a helpful, pleasant and professional person to deal with at Leicester Audi. It was a stress free experience and I would recommend the honesty of the staff and they helped to resolve my issue as best they could.
15 June 2026
Unprompted review
Reply from Sytner Group - Leicester Audi
Dear Mr Bindra, thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Mr Bhele provided you with helpful, pleasant, and professional service, making your visit stress free. Your recommendation means a great deal to us, and we are pleased that our team’s honesty and dedication helped resolve your issue to your satisfaction. We truly appreciate your support and look forward to welcoming you again in the future. Kind regards, Leicester Audi Team
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