Perfect from start to finish. Excellent customer liaison, from the initial service booking in, vehicle drop-off, and collection. Couldn't do enough for me.
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I am a TA in an SEMH school, I was lucky enough to be able to arrange a tour of the showroom for 4 of our car mad boys! what an experience! Neil and Michelle were extremely welcoming, they made us all... See more
Company replied
the service so far has been exceptional by Emily & team i have previously dealt with sytner mercedes who were amazing also i just part exchanged my Porsche Taycan with A Ferrari 458 Spider the service... See more
Company replied
Overall another very good experience. Issues that stopped me putting 5 stars:- - requested several months ago for a Levante as a replacement car (as I am looking to purchase as my next car) however... See more
Company replied
Company details
- Car Dealer
- also in
- Used Car Dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2NR, Nottingham, United Kingdom
- 0115 837 8037
4.8
Excellent
259 reviews
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Could do better
Communication between departments seems to be issue , which sadly means a poor service level
28 July 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Walker, Thank you taking the time to provide feedback regarding your experiences with Graypaul Nottingham, I am of course naturally disappointed to learn that we have fallen short of delivering our usual five star service and would like to offer my apologies on behalf of the team here. I understand that Dean Pallet, Service Manager has been in touch with you to discuss your experience further and offer our apologies for the miscommunication that has taken place. However, If you would like to discuss this matter further, please do not hesitate to pick up the telephone and call me. Thank you once again for your feedback and understanding. Kind regards Anna Ratcliffe Marketing Manager.
Great staff from the initial call to…
Great staff from the initial call to reception/ engineering; and job done too!
Sincere thanks .. and that 100K on the clock now for MCB84
27 July 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Baron Prestoungrange Just a short note to say thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. I'm delighted to learn that we delivered a five star service and that all of the team here were great, I will of course be sure to share your kind words with them. It's really lovely to see that you have enjoyed many miles of motoring in your Ghibli, should you require any assistance at all at any point, please do not hesitate to contact any member of the team here Thank you once again, Kind regards Anna Ratcliffe Marketing Manager
First class pick up delivery and…
First class pick up delivery and service. good loan car shame not a massarati
15 July 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Chetham, Just a short note to say thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. I am delighted to learn that we delivered a first class service and I will be sure to share your kind words with all of the team here who work hard to make this happen. We do have a variety of loan cars on our fleet, including some Maserati's, please be sure to request one when you are making your next booking with us and we will be delighted to reserve one for you. Thank you once again. Kind regards Anna Ratcliffe, Marketing Manager.
Fantastic service from everyone
Fantastic service from everyone involved, the whole experience was excellent.
25 June 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Adam, Many thanks for taking the time to share your thoughts regarding your recent experience with Graypaul Nottingham. It's really great to learn that you received fantastic service from the team and I will be sure to share your feedback with all of the team here who work extremely hard to deliver a first class customer experience. As always should you require any assistance at any point, please do not hesitate to contact a member of the team here who will be delighted to help. Thank you once again. Kind regards, Anna Ratcliffe, Marketing Manager
We initially we called in GreyPaul not…
We initially we called in GreyPaul not expecting the warm welcome we received a hour later we had bought a car nice service we would certainly recommend them.
24 June 2020
Unprompted review
Great service as always
Great service as always. Very helpful, pleasant and nothing is too much trouble.
22 June 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Byron, Just a short note to say thank you for taking the time to leave a five star review regarding you recent experience at Graypaul Nottingham. I'm really pleased to read that we consistently deliver a great service and I will be sure to share your kind words with all of them team here who work extremely hard to make that happen. As always, should you require any assistance at any point, please do not hesitate to contact any member of the team here. Thank you once again. Kind regards, Anna Ratcliffe Marketing Manager
Friendly
Friendly, professional, caring, flexible, businesslike ...
Everything about a business I admire.
Thank you! Geoff Farmer
29 May 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Farmer, Thank you for your 5 star review and comments. I'm delighted to read such positive comments and will ensure they are forwarded to my team. We look forward to welcoming you back in the future. Kind Regards Nick Jessop Head of Business
Click and collect
Through no fault of the dealer, the customer experience was not what they would usually deliver due to the cover-19 situation. However, everything was professional. All questions were always answered super fast, and when I pointed out a small issue they resolved it fast and without me feeling like I was being a pain for asking. Thanks guys!
Oh, and the car is fantastic!
27 May 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Abrahams, Thank you for your review and feedback on your recent experience. We take pride in providing the highest level of service so I will of course discuss your comments with my team. I'm pleased to read we were able to resolve any issues and hope you continue to enjoy your beautiful car. Kind Regards Nick Jessop Head of Business
Fantastic service and attention to…
Fantastic service and attention to detail. Felt like a valued customer. Nothing was too much trouble.
26 May 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mr Lee, Thank you for your review. I'm delighted to read such positive comments and look forward to welcoming you back again soon. Kind Regards, Nick Jessop Head of Business
The Beast
Just purchased a new 812 although it did take two years to arrive,
Obviously this is out of the control of Graypaul.
I was kept informed by Jonathon Ramsey on the arrival, who was an
Excellent communicator and explained everything.
The hand over was handled by Craig Coe, who did an excellent
Job, very professional and knowledgeable.. Both people followed up
Three of four days later. Service was good
14 March 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Storry, I'd just like to say thank you for taking the time to leave a 5* review regarding the purchase experience of your beautiful new 812. It's really great to read your comments regarding both Jonathan and Craig and I will be sure to share your kind words with all of the team here who work hard to deliver a first class client experience. I do hope that you are enjoying your new car and I trust that it was worth waiting for, should you require any assistance at any point please do not hesitate to contact any member of the team here who will be delighted to help you. Thank you once again. Kind regards Anna Ratcliffe Marketing Manager
Excellent service &a lovely clean car
11 March 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Sir Just a short note to say thank you for taking the time to leave a 5* review regarding your recent experience with Graypaul Nottingham. I'm delighted to learn that we provided an excellent service and I will be sure to share this with all of the team who work extremely hard to make this happen. We look forward to welcoming you again in the future. Thank you once again. Kind regards Anna Ratcliffe Marketing Manager
Great service!
Maj has taken great care of us and delivered the car of my dreams! Sytner have been massively helpful too since I was involved in an accident which wasn’t my fault as I drove home the vehicle, thank you for all your help!
8 March 2020
Unprompted review
Graypaul are head and shoulders above…
Graypaul are head and shoulders above the rest. Over the years I have found their customer support and willingness to go the extra mile to be very reassuring and no doubt I will continue to buy cars from them for years to come. Special thanks to Nigel and Jonathan.
8 March 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mario On behalf of all of the team I'd like to say thank you for taking the time to provide a 5* review regarding your experiences at Graypaul Nottingham. It's really great to learn that we consistently deliver an unrivalled level of service and that we are always willing to go the extra mile. We hope to continue our longstanding relationship with you and your business is extremely valued. We look forward to seeing you in the future and as always should you require any assistance at any point please do not hesitate to contact any member of the team here. Kind regards Anna Ratcliffe Marketing Manager
Only one small observation:
Only one small observation:
I had 4 new tyres fitted. New balancing weights were fitted and the old ones removed. I would have liked the black “sticky stuff” from the old weights cleaned off. This was left in place and makes the wheels look a bit unsightly. I will now have to struggle and do this myself - any clues as to what I should use?
Regards
Keith Rands
6 March 2020
Unprompted review
Very good customer service and after…
Very good customer service and after sales care
2 March 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Dear Mrs Allman. Just a short note to say thank you for taking the time to provide feedback regarding your recent experience at Graypaul Nottingham, we are pleased to learn that you find our customer service to be very good. Here at Graypaul we continuously strive to deliver a first class customer experience so if you have any specific comments as to how we can achieve a 5* stars then we would welcome them. We look forward to seeing you again in the future. Kind regards Anna Ratcliffe, Marketing Manager
Outstanding service at Sytner Nottingham
Huge thanks to Stephen Barradell for making this a seamless experience. The process of buying a car, after the fun bit (the test drive), can be lengthy & tedious. Stephen was brilliant every step of the way, & friendly & informative throughout. If it’s a BMW you are after, I absolutely recommend Sytner Nottingham.
29 February 2020
Unprompted review
Spoke with Ben in service who was…
Spoke with Ben in service who was incredibly helpful and continued to look into my enquiry calling me back throughout the day and delivery exemplary customer service . Thank you Philip Harmer
30 January 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Mr Harmer Just a short note to say thank you for taking the time to leave a 5* review regarding your recent experience with Graypaul Nottingham. I am delighted to read your comments regarding the exemplary customer service you received and I will be sure to share your kind words with Ben and all of the team here who work hard to deliver a first class customer experience. Thank you once again and we look forward to welcoming you in the future. Kindest regards Anna Ratcliffe Marketing Manager
Always kind and helpful
20 January 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Machell, Thank you for taking the time to leave a 5* review regarding your experiences here at Graypaul Nottingham, it's really great to learn that the team are always kind and helpful and I will be sure to share your kind words with them. We look forward to welcoming you on your next visit and as always, please do not hesitate to contact any member of the team here if you require any assistance at any stage. Kind regards Anna Ratcliffe, Marketing Manager
fantastic service as ever
fantastic service as ever - very well looked after and made to feel very welcome
5 January 2020
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good afternoon Mr Wood Thank you for taking the time to share your thoughts regarding your recent experience at Graypaul Nottingham. The team and I are delighted to receive your 5* review and to learn that we deliver a consistently fantastic service. As always, we look forward to welcoming you on your next visit and if we can be of any assistance to you at any point, please do not hesitate to talk to any member of the team. Thank you once again. Kind regards Anna Ratcliffe Marketing Manager
Can't really rate my Ferrari service…
Can't really rate my Ferrari service experience at Graypaul high enough. Everything worked out absolutely perfectly. I was kept informed every step of the way and the delivery driver (Dave) - is such a petrolhead himself - and takes meticulous care of your every need. As you'd expect I guess when it's your prized possession he's dealing with.
I will be back next year, without a shadow - to get my next service done - with, I feel sure, the same level of attention to detail as in 2019.
31 December 2019
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Nottingham
Good morning Nick and Marianne What a wonderful start to the working year to receive such great feedback, I'd like to say thank you on behalf of all of the team here for taking the time to leave a 5* review, we are so pleased to read your comments regarding your recent experience here and we look forward to welcoming you again in the future. Should you require any assistance at any time with all things 'Ferrari', please do not hesitate to contact any member of the team here. Anna Ratcliffe Marketing Manager
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