Sylavieswimwear Reviews 

Reply from Sylavieswimwear

Updated 19 hours ago

Hi Aoife, thank you so much for the review, glad you love your pieces & really value your feedback! xxx

Reply from Sylavieswimwear

3 days ago

Hi Ellen, thank you so much for the lovely review! We are so glad you are happy with your order & would love to make something for you again down the line :) xxxx

Reply from Sylavieswimwear

Updated Jul 1, 2026

Hi Neal,

We’re sorry to hear you feel this way about your experience with us.

You ordered a matching set, and you contacted us specifically regarding sizing for the skirt. Based on the information provided, we gave you a size recommendation to try and help as best we could.

Please note that while we are always happy to offer sizing advice, this is only a recommendation and cannot 100% guarantee a perfect fit. Everyone’s body shape and fit preferences are different, so our guidance should be used alongside the size guide available on each product page.

As you are based internationally, we are unable to offer standard exchanges for international orders. However, we were happy to help by offering to send out a larger size with free shipping, while you returned the skirt that did not fit. This was agreed to and you were happy to proceed with this solution at the time.

We do provide size guides on every product page so customers can check measurements carefully before ordering. While we will always do our best to advise, customers know their own body and fit preferences best, and sizing recommendations should be treated as guidance rather than a guaranteed fit.

We also want to address your comment regarding quality. We take a lot of pride in the garments we make and do take comments like this seriously. Every piece is handmade to order by our small team and quality checked before being shipped. We pride ourselves on creating beautiful, special garments, and quality is something we care deeply about.

We are sorry that the fit did not work out for you on this occasion, but we are disappointed that you felt the need to leave a negative review that reflects badly on our business, especially when we did work with you to offer a fair solution.

Kind regards,
Syl’a’Vie Swimwear

Reply from Sylavieswimwear

Updated Jul 1, 2026

Hi Dareyn,

We’re sorry to read this review, however we will not allow our business, team, or work to be spoken about in this way when the claims being made are inaccurate and do not reflect the facts of the situation.

The item you received matched the order placed through our website. We have the original order receipt, which confirms the exact bikini, size, and print selected at checkout. This was also clarified with you over email.

You later stated that you believed you had ordered a different print. However, the print you referred to was from a previous collection and is currently listed as out of stock on our website, meaning it would not have been possible for this item to be added to your basket or purchased at checkout. You also acknowledged this over email, where it was clarified that although you thought you had ordered the Fetini print, the order receipt confirmed the item you received was correct.

We feel this point has been included in your review in a way that makes the experience appear very different from what actually happened, when in reality this was an error on your side rather than an issue with the order we produced and dispatched.

We appreciate that the bikini bottoms may not have been the fit or coverage you were hoping for, and we were happy to work with you on a solution. Despite the return being outside of our returns window, we were still willing to overlook this and issue a refund or make you a different style as a goodwill gesture.

However, when your returned parcel was opened and inspected by our team, we were genuinely shocked by the condition of the bikini. It had visible brown marks/staining on both the top and bottoms, and we sent you photos of exactly how the item was received back to us. As the item showed clear signs of wear and was no longer in a clean, hygienic, or resellable condition, we were unable to accept the return.

You have stated in your review that you have photos of the bikini before it was returned, however these photos have not been provided to us at any point via email or otherwise. We have provided you with clear photos of the condition the bikini was received back in, showing the visible staining/marks, and have not been provided with any evidence to support your claim that the item was returned clean.

As with most clothing and swimwear companies, items must be returned unworn, unused, clean, and in their original condition. This is especially important with swimwear due to hygiene standards. We cannot refund an item that has been returned marked, stained, or showing signs of wear.

We understand you are unhappy with having paid postage costs, however shipping costs are the customer’s responsibility when returning an item. We cannot be held responsible for return postage costs when an item is sent back to us outside of policy and in a condition that cannot be accepted.

We offered to return the item back to you, but the reshipment fee would need to be covered. Unfortunately, we are unable to absorb further postage costs for an item that was returned late and stained.

We also want to clarify that we never stated the cost to have the bikini posted back to you would be £50 GBP. The reshipment fee quoted was £15 GBP. As you are based in the USA and we are a UK brand, international shipping costs are unfortunately higher than domestic postage, but the amount quoted to return the item back to you was £15 GBP, not £50 GBP.

Due to the number of inaccurate claims made in this review, we will also be reporting it to Trustpilot and providing supporting evidence, including the order receipt, email correspondence, return timeline, returns policy, and inspection photos. We believe this review is misleading, unfair, and does not reflect the facts of the situation.

We have followed our returns policy fairly and consistently, and we are disappointed that a false account of the situation has been posted publicly.

Kind regards,
Syl’a’Vie Swimwear