Swytch Reviews 712

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people found the service itself to be excellent, noting its ease of use, seamless setup, and reliable functionality, especially for those managing UK numbers while abroad. The user experience is frequently described as smooth and straightforward, with efficient processes and clear communication. However, some customers were dissatisfied with the customer service, mentioning a lack of human support, slow response times, and difficulty in getting issues resolved. A few other people also felt that the service could be patchy at times.

What people talk about most

Customer service

Reviewers express high satisfaction with customer service, often highlighting its exceptional quality and... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency and ease of use, especially... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, friendliness, and responsiveness. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the sign-up, setup, and porting... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

I used Swytch while abroad and needed to port my number back to EE. The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code,... See more

Company replied

Rated 5 out of 5 stars

How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer wo... See more

Company replied


Company details

  1. Mobile Network Operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

712 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

It has provided us with a very convenient and affordable means of communication whilst abroad. Simon is extremely proactive and responds quickly and thoroughly whenever I’ve had any queries. The level of customer service far exceeded that of a larger company as Swytch clearly care about getting it right.

6 March 2026
Unprompted review
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Reply from Swytch

We really appreciate your time to review, thank you.

Rated 5 out of 5 stars

everything as promised

Very quick response during setup. Everything went smoothly and I’m satisfied with the functionality. Would recommend.

26 February 2026
Unprompted review
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Reply from Swytch

Thank you for your recommendation.

Rated 5 out of 5 stars

Super slick process from the start.

Super slick process from the start.
After setting up a new account online which took just a few minutes, downloaded the app from the playstore and made a test call. All was working immediately 👍
Obtained a PAC code from my provider and fired an email to Swytch support with the details. In a little over 24 hours I was receiving calls on my existing number.
Great service and excellent communications from Simon at support throughout.
Thank you.

26 February 2026
Unprompted review
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Reply from Swytch

So pleased we can help you keep your UK number. Many thanks.

Rated 5 out of 5 stars

I needed to keep my English number…

I needed to keep my English number after moving to Spain, and it seemed impossible without getting charges of unfair usage from English operators. This has been a great find, and Simon was super attentive throughout the whole process.

26 February 2026
Unprompted review
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Reply from Swytch

Thank you for your 5 star review.

Rated 5 out of 5 stars

Exceptional customer service

I have just signed up with Swytch and the customer service was exceptional. Not being technically minded, I had made a mistake when downloading the app, but the guys from Swytch realised this and rectified my error. Very helpful and kept me informed throughout the whole changeover as I wanted to keep my UK number, only took a couple of days. Would highly recommended this company,

14 February 2026
Unprompted review
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Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

Swytch was a life saver for me

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incredible amount of money. Yes, connectivity over VPN isn't the best, but still good enough to receive SMS and manage a few calls. Plus any time I need help, their customer service and mainly Simon, was fantastic, quick to reply and always able to help. Definitely recommend

4 February 2026
Unprompted review
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Reply from Swytch

Thank you kindly for your recommendation.

Rated 5 out of 5 stars

Great customer service

Great customer service, from the account opening to porting my number, it was fast and effortless. The product itself is a great as I needed to keep my phone number while working abroad. Receiving calls is good but most importantly I am amble to receive text messages from various apps the same way I used to before.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Super smooth

Super smooth, very helpful customer service. Would recommend!

28 January 2026
Unprompted review
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Reply from Swytch

Thank you for your recommendation.

Rated 1 out of 5 stars

These reviews are bogus

These reviews are bogus. I signed up, paid for the basic individual plan, downloaded the app and it never worked. I deleted and reinstalled it. It didn’t work. Customer service provided by “Simon” is AI generated with no way to communicate directly to a human. Literally signed up and deleted it in the same day. I do not recommend it.

27 January 2026
Unprompted review
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Reply from Swytch

Hi Kavita, Apologies again to hear the service did not work for you. Please kindly note:
- sorry the service did not perform for you instantly
- we are definitely not AI ... genuine humans
- our reviews are not bogus ... genuine customers who use our service globally today
We have replied to you directly from our Support helpdesk offering to refund or retry.
Swytch

Rated 5 out of 5 stars

Excellent service and support. Does exactly what you need from the service.

Does exactly what it says on the tin, backed by exceptional support.

Working abroad in Mauritius thinking that I could get away with VOIP/WhatsApp/Teams for everything except needing to call travel insurance in a crisis.

Virtual Number spun up from Swytch, and able to call with local rates, from a +44 number that took minimum effort, and worked seamlessly alongside my local number and data service.

20 December 2025
Unprompted review
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Reply from Swytch

Many thanks for your kind words.

Rated 5 out of 5 stars

The service works really well

The service works really well - particularly text messages. And their customer service is second to none, straight to action and resolutions without the need to chase. Can’t reccomend highly enough.

23 January 2026
Unprompted review
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Reply from Swytch

Really appreciate your recommendation. Thank you.

Rated 5 out of 5 stars

Living abroad now and fed up of paying…

Living abroad now and fed up of paying high fees for a monthly mobile package I don’t use. With prices increasing by huge amounts in April I decided to switch.

Pretty simple. Sign up and deposit a small amount for credit and to pay for your first month.

You get a new UK number. Contact your old provider or text to get a PAC number and expiration date.

Email all this information to Swytch helpdesk. They’ll sort out your transfer. Give you updates by email and let you know when it’s completed.

Took me 2 days. Thank you. 🙏🏼
Keith

21 January 2026
Unprompted review
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Reply from Swytch

You join our ever increasing customer base who need to retain their UK number whilst abroad, without incurring high costs. Many thanks.

Rated 5 out of 5 stars

Professional Service

Just came upon this company the other day as was having major problems with EE back in the UK. Living in Panama I have to keep my UK number for Banking etc. Literally within an hour or 2 and messing up Simon sorted it all out. Big thanks to Simon and his team ( i will be recommending you to all expats)

12 January 2026
Unprompted review
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Reply from Swytch

Thank you for your kind words.

Rated 5 out of 5 stars

SWYTCH. Does exactly what I needed

SWYTCH, a fantastic company that has enabled me to keep my UK mobile number indefinitely while I am abroad on a working holiday visa in Australia, should I ever need it verification or unexpected phone calls that may arise.
The process was simple; Get a foreign sim in whatever country, ensuring it has data connectivity. Sign up to SWYTCH using your new foreign number (This will be your log in). You will be assigned a number in the SWYTCH app, where you can then email SWYTCH support the number you want to keep and they will handle the rest.
The monthly fee is very good to keep my outgoings down while making my way through another country.

Excellent service.
Excellent company.
Highly recomended.

13 January 2026
Unprompted review
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Reply from Swytch

We really appreciate your time to review - thank you.

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick to respond and detailed and helpful information. Was able to port my number quickly and seamlessly.

8 January 2026
Unprompted review
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Reply from Swytch

Many thanks.

Rated 5 out of 5 stars

Perfect for expats—Simon was a huge help

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did and walked me through the porting process step-by-step.

Did a test today and my UK texts are coming through to the app in seconds. It’s exactly what I needed to stay connected to my UK accounts while living abroad. Also, ignore the e-bike reviews on here, these guys are definitely the telecom experts! Highly recommended.

10 January 2026
Unprompted review
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Reply from Swytch

So pleased we can help you, thank you.

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