Swoosh Finance Reviews 

2,086
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 681 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the fast and efficient application process, noting that approvals and email replies happen very quickly without any unnecessary complications. People frequently praise the support team for being extremely friendly and helpful, guiding users through every single step to make the entire experience completely seamless and stress-free. Some reviewers were not happy with being repeatedly transferred between multiple different staff members throughout their application journey. Conversely, a small portion of people felt disappointed when applications were declined or struggled to get their specific problems resolved properly by the support agents.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting quick response times and helpful... See more

Customer service

Users describe positive interactions with customer_service, highlighting fast replies and helpful assistance.... See more

Response time

Consumers find response time to be exceptionally positive and efficient. Reviewers consistently mention that... See more

User experience

People report positive experiences with user experience, consistently praising the quick, efficient, and... See more

Service

Clients share positive opinions on service, highlighting fast, efficient, and professional assistance from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure to deal with Swoosh, easy to apply and they are quick to give you an outcome. The Customer Serivce I received today from Kate made the whole process less stressful.

Company replied

Rated 5 out of 5 stars

Had a good experience with all staff that assisted me ( Baylee, Olivia, Riley. Scott) process was swift and easy to fill in .Staff we're happy to assist me when helpp needed. I would recommend them t... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used Swoosh, and am so thankful to Jakayla for making it very easy. The communication is fantastic, I have been updated every step of the way. You guys are all great.

Company replied


Company details

  1. #5 of 11 best companies in Loan Agency

Written by the company

Need cash, fast? Swoosh offers easy and quick cash loans, even for those with bad credit. No hidden fees or early repayment charges – just financial help when you need it most. So, what can we do for you? No matter your reason for a loan, we’re here to help. You can get a fast cash loan for any amount between $2,000 and $5,000 using your existing vehicle (fully owned and registered in the borrower’s name) as security. Our online application is so easy, it takes less than 5 minutes to complete. Once approved (usually within 1 business hour), we’ll give you all the information you need to start your loan and sign a contract. Applying is free, and we don’t charge you if your application is unsuccessful. You can get started by calculating what your repayments would be using the calculator on the right. Committed to responsible lending Because we are all about mates helping mates, we are committed to responsible lending in all we do. We use lending criteria, common sense and professional assessors when reviewing your application. We’ll only approve you for a loan we know you have the ability to repay. Our customers recommend us to their family and friends—because they know we can be trusted.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(2,086)

674 reviews in the last 12 months

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Rated 1 out of 5 stars

Long time to decline your…

Long time to decline your application....never never
Not recommended

2 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Hi Saleh, we’re sorry we couldn’t help you out this time. As responsible lenders, we need to make sure that the loan offered is “not unsuitable” for the borrower. This means we cannot approve every application.

To learn more about our assessment process, please see here: https://www.swoosh.com.au/about-us/responsible-lending/

If your circumstances change, we hope you’ll consider applying again with us in the future.

Rated 5 out of 5 stars

Olivia is great

Olivia is great! Very prompt and great friendly service! Great job!

6 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thank you for the wonderful recommendation, Benjamin! It's awesome to hear that you experienced fast and friendly service with Olivia.

Rated 5 out of 5 stars

Super easy application

Kate was super helpful in completing my application and made the whole process easy to navigate

3 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thank you for the review, Sky! We’re thrilled you had a good experience with Kate.

Rated 5 out of 5 stars

Great lender

quick and efficient process and the portal works a treat. Baylee was excellent!

3 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thanks for the review, Nick! We are so glad you had an excellent experience with Baylee and that the portal worked well for you!

Rated 5 out of 5 stars

Good

Jakayla was really good and understanding helped me get it sorted asap

3 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thank you so much for your kind words, Beau! We're thrilled that you had a good experience with Jakayla.

Rated 5 out of 5 stars

Rebecca

Fast, easy process, very helpful team members willing to assist all my questions about my application, thank you Baylee

3 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thanks for the 5-star review, Rebecca! We’re so happy that you experienced helpful service from Baylee.

Rated 5 out of 5 stars

Kate was lovely and very efficient easy…

Kate was lovely and very efficient easy quick process 😁

3 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thanks for the 5-star review, Shara! We are so happy to hear you had a great experience with Kate and that the process was quick and easy for you.

Rated 5 out of 5 stars

The online experience was excellent

The online experience was excellent. My application officers OLIVIA and BAYLEE were great!

2 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thank you so much for taking the time to review, Claire! We are so glad you had a good experience with Olivia and Baylee. We work hard to provide an easy online platform and process, so your kind words are greatly appreciated!

Rated 5 out of 5 stars

Jakayla was very communicative and…

Jakayla was very communicative and flexible and answered very fast. Very appreciative. Thankyou!

1 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thanks so much for the good review, Mia! We really appreciate the lovely feedback.

Rated 5 out of 5 stars

Baylee helped me through this…

Baylee helped me through this application process and made it easier than i thought it would be

1 July 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thanks for your review, Adarsh! We're ecstatic to hear that Baylee made the process smooth for you.

Rated 5 out of 5 stars

JAKAYLA Responded quickly and replied…

JAKAYLA Responded quickly and replied with responses efficiently to me.

30 June 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thank you so much for your kind words, Nick! We're so thrilled that you had a good experience with Jakayla.

Rated 5 out of 5 stars

BAYLEE has been fantastic through the…

BAYLEE has been fantastic through the whole process even if i get a negative outcome.

30 June 2026
Unprompted review
Swoosh Finance logo

Reply from Swoosh Finance

Thank you for the wonderful review! It's awesome to hear that you had such a great experience with Baylee.

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