IM moving/ switch 2 sent me a general moving form to complete which made me anxious. The form did not fit my circumstanced. I contacted the customer care centre again and they were extremely understan... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered timely, although there was some spent holding, once answered. Appointment for 2nd engineers visit was successfully made.
Company replied
Lauren with customer service was polite, pleasant and civil. Lauren had nice manners and explained the situation in an easy to understand way. Lauren was sympathetic and professional and now we reache... See more
2nd visit from engineer within 24 hours. Fault was soon located, but not so easy to resolve without ordering yet another part. Georgios persevered until he got the hot water working again. I reall... See more
Company replied
Company details
Written by the company
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Contact info
The Waterfront, BD17 7EZ, Shipley, United Kingdom
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4.3
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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They responded quickly and communicated…
They responded quickly and communicated the information very well thank you Switch 2.
22 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that our team responded quickly and communicated everything clearly throughout the process. Providing a responsive service and keeping our customers well informed is something we take great pride in. We appreciate your kind words and will share your feedback with the team.
Moving house
IM moving/ switch 2 sent me a general moving form to complete which made me anxious. The form did not fit my circumstanced. I contacted the customer care centre again and they were extremely understanding and helpful
19 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're sorry to hear that the moving form initially caused some concern and wasn't suitable for your circumstances. We're pleased to hear, however, that our Customer Care team was able to provide the support and understanding you needed and help clarify the process. If you need any further assistance, please don't hesitate to get in touch.
Utterly hopeless
Utterly, utterly hopeless. No hot water for five days, unable to schedule an appointment because their system is down, fails to respond to e-mails.
20 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're sorry to hear about the issues you've experienced and understand how frustrating it is to be without hot water for an extended period. We appreciate the inconvenience this situation has caused. If you require any further assistance from our team, please don't hesitate to get in touch.
General Inquiry
The customer service team were great and answering all my questions.
19 June 2026
Unprompted review
Reply from Switch2 Energy
This is great the hear, thank you for the review!
Answered my questions and explained the…
Answered my questions and explained the next steps very well,
19 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are pleased to hear that your questions were answered clearly and that the next steps were explained well. Keeping our customers informed and ensuring they understand the process is very important to us. We appreciate your kind comments and will be sure to share them with the team.
Great Service
I didn't wait at all until my call was answered by an advisor called Lauren. Lauren was very friendly ans extremely helpful. She was able to sort my issue immediately and explained what happens next.
19 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that your call was answered promptly and that Lauren provided such a positive experience. It's great to know that she was friendly, helpful, and able to resolve your issue straight away while clearly explaining what would happen next. We will be sure to pass your kind comments on to Lauren and the team.
Reply from Switch2 Energy
Good review! Thank you
Agent was super helpful and all was…
Agent was super helpful and all was sorted with ease on one call. Thanks a lot 🙏
18 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that our advisor was so helpful and that your issue was resolved quickly and easily in just one call. Providing efficient, friendly service is what we strive for, and it's wonderful to know we met your expectations. We really appreciate your kind words
The customer service person was ver…
The customer service person was ver goid at listening and friendly
18 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that our customer service advisor was very good at listening and provided a friendly experience. We understand how important it is to feel heard and supported, and we're pleased that we were able to assist you. We appreciate your kind words and will be sure to share your feedback with the team.
Confused Appointment
I had to contact Switch 2 because of a problem with my payment meter, i turned out it was off line, an appointment was made for an engineer to come an sort the problem out, unfortunately there was a mix up an the engineer didn't have my appointment on his list, but after a few phone calls he did manage to get to me later on the day of my appointment and sort my problem out, so all good.
11 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're sorry to hear about the mix-up with your engineer appointment and appreciate the inconvenience this caused. We're pleased that, following further contact, the engineer was able to attend later that day and resolve the issue with your meter. Thank you for your patience and understanding, and we're glad the matter was ultimately sorted. If you need any further assistance, please don't hesitate to get in touch.
Reply from Switch2 Energy
Such lovely feedback, thank you so much!
Thank you very much to Becky
Thank you very much to Becky, who was absolutely brilliant and helped resolve my query efficiently and swiftly. She was very pleasant to talk to and I feel she is an asset to Switch2. Best wishes and thank you! :)
17 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear that Becky was able to resolve your query quickly and efficiently, while providing such a pleasant experience. It's fantastic to know that her helpful and professional approach made a positive impression, and we couldn't agree more that she is a valued member of the team. We will be sure to pass your kind comments on to Becky.
The representative was very efficient
The representative was very efficient
17 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for the kind words, we really appreciate it!
Switch2 Customer Services is appreciated
Very patient and courteous customer service agent, highly appreciated
17 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're delighted to hear that you found our customer service agent patient and courteous. We'll be sure to share your kind comments with the team. If you need any further assistance, please don't hesitate to get in touch.
Clear communication with assistant…
Clear communication with assistant resolved my issue completely
16 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that our advisor communicated clearly and was able to resolve your issue completely. Providing excellent customer service and ensuring our customers feel supported is very important to us. We appreciate your kind comments and will be sure to share your feedback with the team. Thank you for choosing Switch2.
Graig fixed the hot water issue quickly…
Graig fixed the hot water issue quickly and was very
professional. Great service.
16 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that Craig was able to resolve your hot water issue quickly and professionally. Providing efficient, high-quality service is something we pride ourselves on, and it's great to know that Craig delivered a positive experience. We will be sure to pass on your kind comments to him.
Quick to answer the call and I have an…
Quick to answer the call and I have an appointment with the engineer tomorrow morning.
Many thanks great service 👍
16 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that your call was answered quickly and that you were able to arrange an appointment with an engineer for the following morning. Providing a prompt and efficient service is something we strive for, so it's wonderful to know this was reflected in your experience.
Very good customer service
Very good customer service. Sorted out the issue around billing, no fuss, to the point exactly what I needed
15 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that you received very good customer service and that your billing issue was resolved quickly and efficiently. Our team aims to make the process as straightforward as possible, so it's great to know that everything was handled without any fuss and met your needs exactly.
The telephonist was really friendly and…
The telephonist was really friendly and answered my query fully
15 June 2026
Unprompted review
Reply from Switch2 Energy
This is great to hear, thank you for the review we really do appreciate it!
Lauren was very helpful with my query…
Lauren was very helpful with my query and was able to assist in a friendly and warm manner.
15 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for taking the time to leave your feedback. We are delighted to hear that Lauren was able to assist with your query in such a helpful, friendly, and warm manner. Providing excellent customer service and ensuring our customers feel supported is very important to us. We will be sure to pass your kind comments on to Lauren, who will be pleased to know she made such a positive impression
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