Swisstool Reviews 

903
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I ordered the wrong knife by mistake, I called the company and Stephen was happy for me to return the knife and credit it towards the knife I wanted. All done over the phone and the companion knife ar... See more

Rated 1 out of 5 stars

My parcel was returned to SwissTool, but I received no refund or update. I contacted them three times by email and by web 'contact us page' and waited over a 2 months without receiving a single respon... See more

Rated 5 out of 5 stars

**EXCELLENT** company. I have bought multiple Swiss Army knives from them now over the past year. Each time they had exactly what I was looking for at a decent price. I am in the USA so they made i... See more

Rated 1 out of 5 stars

Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I wil... See more

Company details

  1. Tool Store

Written by the company

SwissTool.co.uk - Personalised Swiss Army Knives


Contact info

3.4

Average

TrustScore 3.5 out of 5

903 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.4

All reviews

(903)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Order was great - customisation all easy and an alteration I emailed after ordering was made too. Delivery was also quick.

15 April 2024
Unprompted review
Rated 5 out of 5 stars

Speedy service! Thank you Steven!

Swift delivery of the personalised Swiss Army knife I ordered. Steven was very helpful via email as I added two personalisations in error, he let me know that the product would be shipped later that day which i didn’t ask but was happy to read that news. The gift was well received by the recipient, thank you!

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Delighted customer

I read all the poor reviews after ordering and thought "what have I done".
I ordered Thursday with added personalisation and Today Monday I received the pocket knife with the inscriptions on both sides. I really couldn't be happier and I'm so chuffed with the whole thing. First rate job....Thank you

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant product, easy ordering, fast delivery

I ordered an Explorer with Ultra additions and personalisation on 26th March.
Landed on my doormat before midday on the 30th, so that's four days from order to receipt, with one of those being Good Friday.
The order process is easy, I like being able to see the personalisation to check it's OK before ordering.
The knife looks great, the printing is spot on.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Lovely Swiss Champ

I'm pleased with my Swiss Champ Army Knife. I got mine engraved and am happy with how it's been executed. The style, one of many, is beautiful and there was a wide array of fonts to choose from.

I sprung for the ultra version for the numerous extra applications it can accomplish. It's nice to have something useful that's legal to carry. The tools are all in order and each piece has been well made. The blades are literally razor sharp. The range of tools is impressive and I can see a myriad of uses for them.

Admittedly it did take longer to arrive than I hoped. Though it was ordered a few days before Christmas, so I suppose it's expected.

This is only the first day of owning it, so I can't say more. Thank you!

5 January 2024
Unprompted review
Rated 4 out of 5 stars

My recent order

I recently ordered a swisschamp tool from this company and paid for next day delivery. I got a confirmation of purchase email straight away and then nothing further. The order didn't arrive the following day. I then rang the company and spoke to a very helpful man who took my order number and then passed my royal mail tracking number. He informed me it should be delivered today but definitely by the following day. I checked the royal mail site and found my details and the package arrived that afternoon. The tool is exactly as I expected and despite initial worries after reading other trustpilot reviews I can definitely recommend this company

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I was initially sceptical of this company as it had some conflicting TP reviews. Rang the company number last week, spoke to a nice young man, decided to take the plunge (thinking I may have to make a credit card chargeback), made the order on the website. It’s arrived!

5 December 2023
Unprompted review
Rated 5 out of 5 stars

Great product

Your website and ordering format and ease of use is very good. ( I have dyslexia and adhd and find at least 50% of websites very confusing)
Adhd is becoming commonplace in the modern world so it's good that your site works with this.

The name/ annotation customising option is great ..... makes the product very personal indeed.

19 October 2023
Unprompted review
Rated 1 out of 5 stars

Scam?

Placed an order, which they acknowledged, then had an email saying they posted it the next day, but still waiting for it to arrive 10 days later. No reply to my email asking where my order is. I will try phoning, but after reading other similar reviews, it's not looking good. Would definitely not order from them again, wish I'd have read the other reviews first.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Very happy customer

Quick, efficient delivery.
Best price online, free name engraving,
free post and a brilliant Swiss Army, Fieldsman knife.
We bought two.
Thanks Swiss Tool

20 October 2023
Unprompted review

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