Swimsuits For All Reviews 

If you decide to return THEY STILL MAKE MONEY. If you use their prepaid label you lose ANOTHER $19.99 PLUS $10.99 “return fee”. If you decided to use your own postage you still have to pay the $10.99 “return fee”. So you lose $50.97 if you use the prepaid (original cost of shipping, return shipping, and return fee) or $30.98 (original shipping plus return fee) and cost of shipping that you choose (which is less than the $19.99 they charge, but still paying money). I did look at return policy before I bought and saw NOTHING ABOUT “RETURN FEE”, so was ok with losing the money for shipping, but it would have only been about a $25.00 loss NOT $51-$40. So no matter what, they are always making money, and for the quality of suits….they are the winner in the end.

I ordered a swimsuit and coverup for a two month trip to Europe on May 16 and paid extra for express mail. I called everyday the few days before my trip and they kept saying the promised it would arrive in time. Well I am leaving in an hour and it is the 29th and my express order has still not arrived. On the phone they said there is nothing they can do and to return it when it does finally get here, but I will be gone for the 60 day return period. They are full of empty promises and bad costumer service.

This company does not back up their credits issued once past 90 days. They tell you the e credit has no expiration date but if you try to use it anytime after they tell you its out of the system. I had surgery and was unable to reorder in those 90 days. If I am told something doesn't expire I figure I am able to use at anytime. Then covid hit and I had no need for any swimwear. I am now trying to use my credits but told they do not exist. I called this company a few months after my original returns and explained I was not going to be purchasing anything in the near future and asked to be refunded and I was told they would not and that since they didn't expire I could wait as long as I want to order once I was back to better health.( I had dbl mast surgery and was waiting on yet another surgery and couldn't purchase anything at the time) I wasn't happy with this information but didn't think they would just flat out say they have no record of anything even with all my order and return confirmations they sent me. I have made numerous calls to the company and get passed onto another customer service rep and then another who claims to be the supervisor and going to request this to be refunded. I was first told they would send to the dept that reissues the new cards since it was out of the system and that new e credit gift cards would be updated & emailed in about 5 days. I waited to weeks and nothing. I called back went through the same painful toss around between customer service reps to get to Mike employee id 51175 who claims to see the orders and is going to void the cards and request a refund check be sent or credit back to my original payment and I should call back around May 11 2022 if I didnt hear anything. Well of course nothing again, so I called back May 19 and spoke with 3 more reps who passed me off to the final rep Marissa who was sending e mail to the "correct dept" that handles this and she was going to watch for it on her own and that by the next day there should be an answer. Well that also never happened. So today I called back Sat May 21 with little hope but had to just to keep with the request and hold my end up. I was passed through 2 reps again until I got to Blanca who checked on a few things. Tells me my order numbers are not right and that there is no letters in the order#'s when I clearly have the receipt in hand with those numbers and letters. So frustrating. She was waiting for another supervisor to call her and she checked back with me to tell me to hold but ultimately ends up telling me she is emailing another dept to take care of it but it has to go to an Analyst who will not be in until Monday so I am again to call back Monday.. I called back on Fri 5 /27 and was told that this must go to yet another dept that will search for it and reissue new e cards IF they can verify it You see where this is going......... I am going to contact my original forms of payment and show them my order numbers and the e credits that were emailed to me from Swimsuits for All as it all matches and is clearly sent form the company and tell them of the situation. They will investigate as this site is also proof that this is business as usual for this company. I do not know what the problem is with the way they do business but I have never heard of a company not able to track your orders after 90 days and the fact that they have had all this happen with so many customers you think that would make them want to do better. There are too many companies with great customer service and return policies ( here you pay shipping and return). I have wasted enough of my time reaching out and getting nowhere with this co so I am taking it a step further with my credit card co and paypal after Monday. Save yourself from this potential headache and order elsewhere.

If I could leave no stars I would. Product was damaged, customer services is less than helpful, they are comfortable keeping payment for products that arent as advertised. Be Cautious...shop elsewhere if you have expectations.

It doesn’t even deserve one star. I sent back two returns and apparently one didn’t show up. I packaged it up and sent it back exactly the way they said to and I guess I’m SOL. That’s how the customer service rep basically put it. Not even an offer for a gift card credit. It cost me to send them back first of all. They received the tankini but not the cover up dress for some reason.

I ordered a swimsuit on 5/4. I still haven't received it, and it's 5/20. The shipping cost is ridiculous since they ship USPS. I'm fairly certain that OVERNIGHT SHIPPING is not that expensive. And anyway, how much could a swimsuit possibly weigh to justify the shipping cost? I wouldn't mind paying the cost of shipping if items were received in a reasonable amount of time. If you are looking for swimwear, look elsewhere. I won't be ordering from them again!

Avoid member rewards program. They claim you can get a refund of $15 towards shipping off first order if you sign up for member rewards which is $16.95 per month auto-billed and the first 30 days is free cancel anytime. They don't mention this is done on a separate website so you can't check their main website for your refund. Once you figure that out, you have to jump through hoops to place a claim and provide proof of purchase, only to not receive a gift code until the following month. Which means you would have to place a second order in order to use the gift code. Of course you've already figured this is a scam to get your $16.95 for a $15 credit on your next order which you also have to pay shipping for! These businesses practices are designed to trick people (especially the elderly and those that are not computer/Internet savvy) into paying for the privilege of a discount that you don't really get. Be Very Wary of companies like this one... Also, I agree with most posters that the quality of the garments is sub-par. On a positive note, I did talk to a very nice customer service rep who tried to help but it was obvious that she couldn't do anything to help.

Was customer for 10 yrs with Swimsuits. for all.com.
Would not sell me swimsuits cause I'm in Canada.Your CPG dept. had my tankinis on hold. Said my address on my shipping address was different then my address on my credit card. And for those reasons cancelled my order confirmation 40032828511.
As always had them sent to American border in North Dakota and would pick them up. Always gave my card which pays in US funds as never shipped to Canada. Was told I'm not on file, when you sent me two tankinis in Arizona Nov.2021. Was told this company was purchased by recent owners 5 years ago and still not on file. Was told do i have any products unopened and i gave the number 65 dept brief style 2210-06 style and size 20. Again told not on file. Cancelled order of $112.34 us and said to do it in Canadian now as they deliver to Canada. The amount was $254.00 + delivery in Canadian. I said my US order was at 50% off so it should be in Canadian funds also. They said no and simply said anything else. Who does that. No consideration and would not SELL to me and dismissed me. I could not believe that this was done to me. Its like i was never in your system, when i buy 3 to 4 tankini tops and bottom for the last 10 years unbelievable.
No business acumen.

This is the 2nd time I've ordered from Swimsuits for All & had difficulty in obtaining a refund. They're now a couple of days shy of keeping my money for 2 mos., despite my prompt return of items that didn't fit. They try to get away with "accidentally" giving you a gift card in the amount of your refund, even this time when I made it VERY clear that was not what I wanted. Ohh, sorry, we'll cancel & issue your refund which takes 2-3 then 3-5 days' "processing" time, which is ridiculous because as we all know, credit cards & PayPal process instantly these days. I'm currently at Day 10 since they claim the gift card was cancelled & refund made. Their suits are cute, but I will never order from them again.

If I could give no stars, I would. Do not buy anything from them? Since I purchased two items from them last year and the pants were not the right color and the top was not me, I immediately returned them. They were not swimsuits but beachwear. They received the returns and gave me a store credit which I had zero intention of using, so I called them and asked why I did not get a refund instead of store credit. They have no answer. I requested the store credit be a refund since their website states they do this, and they told me no. I had my credit card company dispute the charge. They did not contest it, and I got my refund. Eight months later, I had a collections company calling, and it was for the refund. They gave me the store credit, for which the credit card company refunded. I told my credit card company, and the credit card protection had expired, and I think Swimsuits For All knew this. I called them and stated I had returned your merchandise. Why am I in collections? They told me I was issued a store credit good for three months, and if I did not use it, I lost it, and they want their money! I have no words for the criminal act they have placed on me. I've never seen a company so malicious when they have their merchandise in good order to resell. I will never buy anything from them again, and neither should you. To save my good credit, I have to pay the collections notice. I'm pissed!!

So my first warning was I could not use any discount codes. So I contact the "Chat" option. Was told it was a glitch in the system. I waited a couple weeks...still not working so I contact them again. Find out discount codes don't work outside the US. So I said why you keep sending me discount codes then? Is that not false advertising? Also no where on the site does it say for US order only? Then I thought I better see what other reviews are out there or this site......low and behold I found all these negative reviews. It pays to do a little research before ordering. Thanks everyone for the posts!

This company is the worst. I am in Canada, they say they ship to Canada, but I cannot find one swimsuit that they will send to me. Plus, a sweater for $70 US should be around $89 CDN at todays rate, they tried to charge me $107, plus shipping, plus taxes, plus I'd have to pay duty when it gets into the country. Also, no promo codes work for me here, even though they are advertised. It's disgusting to treat people this way. No other US site I've even been on does this. How they keep customers is beyond me, but on saying all that reading the reviews here, I think I should be glad they won't ship!

Awful customer service. The catalog is nothing but a bait and switch racket; prices are not the same as quoted in the catalog I just got 2 days ago and they were no help.

I ordered took weeks longer to arrive than promised on their website. The sweater is the wrong print and extremely cheap.. I have sent several emails requesting a refund and got no response from tehm at all !!!i went online and did research about this company and i found this help which is i contacted the customer service The return was easy to do and no problem receiving my refundTHREE14**3018168

LIVID doesn't begin to explain what I feel right now... DO NOT ORDER FROM SWIMSUITS FOR ALL. My past two orders I've received incorrect items, and instead of making the situation right, both times I've had to go out of my way to get my correct item. Absolutely absurd! I just can't even. Their customer service is completely unacceptable. Please share with any of your friends who are curvy or need supportive swimsuits to not use Swimsuits for all or any other of their brands.

Side note: I have found other swimsuit brands I like (such as Bare Necessities) but had to use a gift card from previous purchases.

#swimsuitsforall #boycott #donotbuy #worstcustomerservice

So disappointed in this company. I purchased 2 suits - loved them but to big. So I had to return to exchange - no real exchange process. Took forever to get my store credit and suit went way up in price. They didn’t care - that’s how the handle exchanges. Customer service spoke no English and were NO help!

Customer service is horrible!
Will never order from them again.
Did a return got a gift card, could not figure out how to add to my order. Called today Val said the only thing they could do was credut my credit card for $26, minus $9. Unacceptable!
Val said she didn't have a supervisor, then said a supervisor could not help me, then said supervisor not accepting calls.
I'm done with Swimsuits for all

They shipped me 2 turtlenecks instead of my swimsuit order. They were going to charge me again so I could get what I ordered and then call it an exchange of my order.. They were not helpful at all getting me what I ordered. I will not be ordering again.. They didn't care if they got a bad review.

Sadly B Burton probably got my order as that was the name on the turtlenecks.

I wish I had read these reviews before ordering from Swimsuits for All. I ordered a MAGENTA (hot pink) tankini in August. When I received my order they sent BLACK! I called Customer Service immediately and they emailed me a return label. I brought the item in its original package with the shipping label to my local Mail Copy Store on August 27, 2021 at 6:32pm. The cost of the item was $50.85. They refunded me $10.81 and I have been waiting for the other $40.04. I filed a dispute with my Credit Card company and was told SFA did not receive my returned item. I went back to my local Mail Copy store where I mailed it from (fortunately I made a copy of the label so I had the tracking number) They tracked the item for me and I found out that the package went through my local post office and arrived at the Coppell, TX Distribution Center on Sept 1, 2021 at 12:20pm It was then "tendered to the Returns Agent". I called the Distribution Center and asked what that means. I was told that the company (SFA) hires a private company to pick up items at distribution center. I have chatted 3 times with Swimsuits for All reps, Samantha, Christopher and Amanda. They were not helpful at all. I was told to call "collections". I asked them why "collections" you have my money already. I was on hold for over 20 minutes and when I spoke with Patsy, she had no clue!!! When I told her the package was last seen at distribution center in Coppell, Tx her response was, " we are not located in Coppell, TX, we are in Kentucky!!!! I tried to explain to her but she still didn't get it. I told her it was their job, not mine, to track the package since it was their label that I was sent. This company is a joke. I called again and spoke to another agent who said she was located in the Philippines and I could barely understand her. I asked her where the company was based and she didn't even know that. This company is a joke and I don't know how they have remained in business since 2005. They obviously don't care about good Customer Service. Maybe if we all write to the Pres and VP, they will wake up and properly train their employees. Pres. Moshe Laniado, VP Isaac Ashkenazie 2 Industrial Drive Suite B Keyport, NJ 07735 732-935-0300 (this info is found on the web if you google the company) PLEASE DON'T ORDER FROM THIS COMPANY, THEY TAKE YOUR MONEY AND DON'T GIVE IT BACK!

Bad customer service. Missed the 60 day return window by a few days because I didn’t realize it was only 60 days. They sent the package back a month later with no communication. No reply to several emails. Got ahold of someone in chat and they had no flexibility with the 69 days. Stuck with items I can’t use.