Swimbooker Reviews 2,078

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more

Company replied

Rated 5 out of 5 stars

100% grate service easy to use fantastic customer service and very very helpful in helping you and thay call you back. All the times ive book up my fishing have never had a problem and feel safe usei... See more

Rated 5 out of 5 stars

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more

Company replied

Rated 5 out of 5 stars

Contacted swimbooker support. Was was met with a really speedy reply. My problem was resolved super fast. Really happy with the customer support I received from Tamsin H.

Company details

  1. Fishing Pond
  2. Fishing Charter
  3. Fishing Club
  4. Fishing Store
  5. Online Marketplace
  6. Outdoor Activity Organiser

Written by the company

Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Doddington lane pits

Doddington lane pits. First time here with my mate 3 hour drive and we did 72hrs the last night my mis bivvy snapped due to high wind so we had to pack up. Only to get to the gates and they say we must pay £40 for them to open the gates . None of this was are fault and to behonest its disgusting behaviour from Doddington pits staff.. if u have to leave in a amergency be properd to pay £40 for them to let u out . Robbery

15 April 2026
Unprompted review
Rated 5 out of 5 stars

swimbooker support

Contacted swimbooker support. Was was met with a really speedy reply. My problem was resolved super fast. Really happy with the customer support I received from Tamsin H.

31 March 2026
Rated 5 out of 5 stars

Satisfied customer

I raised a problem and it was dealt with within 24 hours , a couple of emails back and forth and then a phonecall and all was sorted , I had used the wrong email address to sign in but they soon got the bottom of it ,Tamsin was great help and I thank her for her time and effort 👌

31 March 2026
Rated 5 out of 5 stars

100% grate service easy to use…

100% grate service easy to use fantastic customer service and very very helpful in helping you and thay call you back.
All the times ive book up my fishing have never had a problem and feel safe useing the the APP.

8 August 2025
Rated 5 out of 5 stars

Amazing Customer Service / Support

Amazing Customer Service / Support!

I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the customer support. Tamsin came back to me very promptly and politely, dealt with the issue efficiently and effectively and got everything sorted for me ! So thank you Tamsin!

26 March 2026
Swimbooker logo

Reply from Swimbooker

Thanks for taking the time to leave a review Laura! We appreciate the feedback and we're happy to hear Tamsin was able to assist with your issue effectively! 😁

Rated 5 out of 5 stars

Perfect coustomer service

Wow Tamsin was amazing from start to finish I had a request that was not easy and after a few emails back and forth we got it sorted very helpful and very friendly service thankyou very much

25 March 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Dean! Great to hear Tamsin was able to help you solve the issue 😁

Rated 5 out of 5 stars

Incredible service

Incredible service, incredibly fast responses.

16 March 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review TB! 😁

Rated 5 out of 5 stars

Query

I messaged with a query and was contacted straight away with a friendly operator who dealt with it promptly and very efficiently.

11 March 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Fiona! 😁

Rated 5 out of 5 stars

Cancellation

Swimbooker were excellent very understanding and did there upmost to help .
Would use again with confidence

27 February 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Richard! 😁

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look