Swell UK LTD Reviews 

1,655
•
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Would have given 4/5 stars as the this machine is powerful. However the pipes x4 are very poor 1st attempt 1st 2 sections came apart and sunk i finally got them back and taped each section but the p... See more

Rated 5 out of 5 stars

We hadn't used this particular supplier before but because our normal one had run out of stock we didn't have a lot of choice....but what a great decision. They have been absolutely excellent - easy t... See more

Rated 1 out of 5 stars

Have used Swell Pets for years now and always been v.happy indeed but seem to have zero customer service skills and too busy to cancel my order and refund after processing an order for 5 days with no... See more

Company replied

Rated 5 out of 5 stars

The free delivery for orders over a certain amount is brilliant. I know my dogs' food will come next day when I order before 3pm the day before. The order has never failed to arrive. I sometimes combi... See more

Company details

  1. Pet Store

Written by the company

Pet Supplies at sale prices with free delivery options from Swell Pets, UK's leading online pet product superstore.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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2.7

All reviews

(1,655)

7 reviews in the last 12 months

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Rated 2 out of 5 stars

Great product at a great price but so rude will buy from them again

I've bought natures diet from another outlet & been very happy with it but decided to buy online for convenience.

When the dog food turned up I though all the pouches had gone bad because they were full of gas. It turned out it was a combination of new packaging & extra jelly on top so the food was great, but when I call the women was short, aggressive said her bit & just as I was talking hung up on me!

I've worked in the food business & sales, I was not impressed.

It is a great product, at a good price & delivered quickly, but I wouldn't want to deal with her if I needed help, so I won't be buy from them again.

21 October 2014
Unprompted review
Swell UK LTD logo

Reply from Swell UK LTD

Dear Rolando,
Many thanks for your order, and for taking the time post your review: we read and consider the opinions of customers daily, and review our procedures accordingly.
In terms of the conversation with my colleague, I can only apologise if you feel your report was given short shrift at the time. I have spoken to the individual concerned to ensure that such reports are dealt with patiently and according to our procedures in future, and would ask that you do not hesitate to call me personally should you wish to discuss the matter in a little more detail.
C.Plumb
Office Manager

Rated 5 out of 5 stars

Prompt efficient service

I have been really impressed with prices, availability and delivery. I will continue to check the web site when I need to replenish stocks.

20 October 2014
Unprompted review
Rated 4 out of 5 stars

good value and super speedy delivery

Really pleased with swell pets - their prices for Arden Grange 12kg chicken and rice are competitive, and I like getting free, next day delivery when I buy 2 bags. This time I had an offer code which didn't work, but when I emailed them, they sent me a code to use next time instead, which was great.

20 October 2014
Unprompted review
Rated 4 out of 5 stars

Great customer service

I wanted to give 5 stars, the play pen, crate and travel case I bought are good quality for the price really happy with them but there was a mix up on the size of the travel crate. Swell pets were very good and sorted really quickly. I will definitely purchase again hopefully next time I'll be able to give 5 stars.

20 October 2014
Unprompted review
Rated 5 out of 5 stars

Nice staff on phone!!

1st time I have used Swell Pets but I had to get in contact with them as my next day delivery didn't happen (it was 3 days late) and when it did arrive the contents were damaged. Really nice guy on phone sorted refund on damaged goods and was very polite. Will use them again but hopefully I won't encounter the same delivery problems with Parcel Force as it was extremely BAD!!!!!!

20 October 2014
Unprompted review
Rated 5 out of 5 stars

Fast and good value

Ordered 2 x 12kg bags of Iams dog food on the 10/10/14 at 2.40pm and they were delivered at about 1.30 the next day. Not only was the delivery much quicker than I expected but the price was less than all the other sites I looked at. Great service from Swll Pets.

20 October 2014
Unprompted review
Rated 5 out of 5 stars

Great Service Both Items Delivered Within 24 Hours

Great items bought, one a dog cage, the second a water holder for the same item. Would have been nice if there was a link on the website to show both items at the same item. ie People who have bought the cage also bought the water feeder. Not a issue just would have sped things up and possibly generated more business !!!

20 October 2014
Unprompted review
Rated 5 out of 5 stars

Excellent

A problem with a delivery damaged on receipt (not Swell Pets' fault) was dealt with efficiently and couteously.

19 October 2014
Unprompted review
Rated 2 out of 5 stars

Not impressed

This was my first order with swell pets ( I'm normally a Fetch customer) and I was very disappointed with the service I received. I placed my order Friday afternoon so expected my delivery Tuesday although there was no confirmation of when it would come at all or who with......well it didn't arrive !!! Apparently there was a problem with the courier but I received no information until I emailed Tuesday evening to ask where it was. I would've thought a notice on the website or an email would've been a good idea. It arrived Wednesday lunchtime apparently I signed for it but seeing as I was at work I find that hard to believe!!!! Luckily my partner was home when it arrived, 2 wasted days waiting about when we're both self employed is hard to swallow for misplaced dog food!!! I have since been offered a 10% off voucher but I won't be using it !!!!!

17 October 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service & price

I've used Swell Pets exclusively over the past 2 years for the supply of Arden Grange dog food - they just can't be bettered for fast delivery and excellent prices.

15 October 2014
Unprompted review

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