Swarovski Reviews 

WE had a wonderful holiday on a cruise about 6 years ago and bought a Swarovski fish about 150mm long on a silver stand as a momento. It has been on a display shelf in our lounge - being occasionally dusted. A week ago it fell apart 2 fins dropped off and it fell from its stand. If I had bought it from ASDA I wouldn't bother but this was bought as a quality product costing in the realms of £1000.
I have contacted Swarovski asking for a repair. They have refused.
I just cannot believe it. DON't TOUCH THIS COMPANY. CLEARLY THEY ARE SHODDY INFERIOR PRODUCTS>

I bought my wife a neckless, matrix bracelet and ring for her Birthday. They looked great but the bracelet clasp failed and it came off. Her friend reattached, but it came off again and was lost. Very upsetting for my wife. I have seen other complaints relating to similar issues but Swarovski don't seem interested.

My wife has just come home after spending the afternoon in Liverpool. She was looking to get her mums ashes put into a ring. It was a no from most places, but she tried Swarovski, and the lady there (although you don’t offer the service) was very helpful and understanding, and signposted her to other options. I wanted to send a feedback for that lady, but couldn’t find it on the website. So this is my go to. Thank you for employing great staff who care about our community.

Extremely Disappointed with In-Store Experience and Customer Service

I had a very disappointing and distressing experience at the Swarovski store on Grafton Street, Dublin. I visited the store on Monday, April 14th, to collect a prepaid order. The staff gave me contradictory information and treated me in a disrespectful and dismissive manner, which led me to cancel the order as soon as I got home.

Two days later, on April 16th, I received an unexpected call from the store accusing me of taking an item — something I absolutely did not do. This call came after I had submitted a formal complaint about the service and requested a refund. I find the timing highly concerning.

I have submitted my case through all official channels — website, email, Instagram, Facebook, and even LinkedIn — but have yet to receive a proper response.

What should have been a joyful customer experience turned into a source of stress and frustration. I truly hope Swarovski, as a global brand, will take responsibility and address this situation professionally.

Natália Campos Bonatto
Order number: 10IE00000486891

Worst experience I have ever had.
Made an in store purchase a week and a half ago for a size that would be shipped to me, and I was promised it in 2 days. It's been 11 days.
I was never sent tracking, called 4 days after purchase about any updates, was told it'd arrive in 3 more days & I would be given the tracking. I was never sent tracking info or my order.
I called again & they told me they had cancelled the order. Without telling me or verifying with me. Nothing. That is not okay.
I also called and emailed customer service multiple times during this and they said there's nothing they can do, no refund or anything. How can customer service not be able to actually help its customers??
This has been the absolute worst waste of my money and my time. 0/10

Don't waste your money on Swarovski jewelry. I bought a watch and after only 3 weeks—and just 4 wears—the back has already faded and changed colors. When I went to the store, the manager told me it was due to the rose gold material, but since it wasn’t her location, she said I needed to return the next day to speak with another manager. I went back, only to be told the 3-year warranty only covers the crystals. She also said things like lotion, water, or sanitizer could cause the discoloration. I reminded her that I barely wore the watch. None of my other watches have ever done this, and this one is made from the cheapest material I’ve ever experienced—despite the high price tag. Total rip-off. The receipt doesn’t even say the warranty is only for gems; that’s just what the manager claimed. What kind of brand sells products that tarnish in under a month? Avoid it.

I would like to express my disappointment following a recent visit to one of your stores in the center of Amsterdam. On April 10th, I visited the store intending to purchase a jewelry set which was clearly marked as €159. I asked the sales assistant if the same set was available in silver, and she confirmed that it was. I then told her I would like to purchase it.

However, when we went to the register, I was informed that the price was €188. I was very surprised and asked why the price was different, and she told me that the items were sold separately — even though I had specifically asked for a set and she confirmed that to me earlier.

Not only was this misleading, but the sales assistant's attitude was also dismissive and not friendly at all, which made the experience even more frustrating. I ended up leaving the store without making the purchase, feeling upset and disappointed.

I hope you take this feedback seriously, as it does not reflect the quality and customer experience I expect from a brand like Swarovski.

I had a truly wonderful experience today at the Swarovski store in Venice, Italy. From the moment I walked in, I was warmly welcomed by Dario and Marco. Both were incredibly polite, professional, and took the time to guide me through the new collection with genuine enthusiasm and knowledge.

A special thank you to Dario, who introduced me to the stunning green Millenia necklace. He was exceptionally patient and went above and beyond to make sure I felt like a valued customer. His attention to detail and kindness made the entire experience feel personalized and special.

Marco was also fantastic, very friendly and helpful in showing me a variety of beautiful pieces in the store.

With the outstanding service I received today, I will definitely be recommending Swarovski to my family, friends, and colleagues. Dario, you’re truly the best. And thank you again, Marco, for your warm and helpful approach!

From: Gv Loreto, London UK

I placed two orders to buy the “Una drop earrings” on 13 Feb 2025 and the “Dextera hoop earrings” on 18 Feb 2025. Both orders reached me very timely on the17th and the 21st of Feb. Unfortunately, as these were for a present, one of them was very small and we did not like the other one and I decided to return them both. I followed the instructions to return both of them on the 22nd of February in the same kiosk. On the 25th of February, I received 2 emails confirming that both parcels were in consolidation and that they will both be sent to the warehouse. On the 3rd of March, I received a confirmation that I will get the refund for one of my returned orders and then on 6th of March, I received a confirmation that both parcels were received at the warehouse. Since then, I followed in the customer service chat and via calls 3 times to check on the status of the other return, and in each time I was informed that this is normal processing or that it would take a couple of more days to get your refund. On the 1st of April, the Customer service representative promised me over the phone to check the status of my return and to write back to me. She then wrote back to me that they are unable to process the refund as the package has arrived empty. I wrote back to her that this is not possible as I sent 2 packages at the same day in the same kiosk, but only one was refunded. I also told her that why it took them too long to write this to me, given that I have been following on the case for the last 4 weeks. She responded back that this is a final decision and that nothing can be done further in that case. this is very disturbing and the first time to face this in any online shop in Denmark. I very highly suspect mishandling or theft of my package in Swarovski’s warehouse as if it was empty I should have been informed a month earlier when the package reached the warehouse or even before when the package was being consolidated. Now, I have no way to get my refund for a problem that I’m not responsible for. Unfortunately, they are not giving me the opportunity to escalate my case, however, I will ensure that this is escalated through the “Public Consumer Complaints System” in Denmark. Unfortunately, I did not check the reviews in Trust pilot before doing my online purchase, where I found many similar cases of very bad customer service and mishandling. I would not recommend buying anything from the online shop.

I had a problem with swaroski i received the package damaged and empty.

Well at the beginning people from customer services will treat you well however after confronting them about the bad quality they will be cold and claim you. Like NEVER EVER say this to swarviski like this.. :/ you pay thousands or high prices ridiculous then you find bad quality looks really cheep quality can easily broken! With never fixing service only for manufacturing errors!! Seriously a jewelry high shop with no service! High prices and ridiculous deteriorating quality

I returned my order to them 2 months ago, until today I have not received a refund. The staff does not reply to emails.

AWFUL EXPERIENCE
After ordering three pairs of eatings in January and then not ever arriving I am still waiting to have a full refund. After dealing with and disputing with customer service I am no further forward the courier lost my parcel which I believe is an issue between Swarovski and the courier not the customer yet was told can only have a refund when the goods were found it’s been three months give me my money back!!!!!! £178 is a lot to lose REFUND ME!!!

It’s good if you’re looking for a middle range jewelry to give someone as a gift. The quality is mostly good so nobody’s going to be disappointed by it, but maybe the price could be cheaper T-T

I peronally like what they offer, all the earriengs I've ever bought for my close people were from here, and they all liked this.

Hmm, I can`t say that the quality is the best out of the best, like they emphasized in their promotional campaigns. But, I can`t say that it looks poor, still swarovski is the name that you can boast about, in front of your friends and colleagues. I had this feeling, when my wife started talking about her new ring that I bought from, everybody was impressed, like my pride and ego:) XD

My wife bought the Swarovski Hummingbird in memory of her father, paid well over £500 for it. After a few months the glue failed (it is 2 parts glued together to allow it to stand). I took it back to our nearest store in Liverpool to be repaired. I was told at the time the repair would be free but on collection they tried to charge me. To be fair after a discussion they did not charge. We left the Hummingbird in all its original packaging until we were ready to display again. We got it out yesterday and the glue had failed again. I think we’ve given up. Just very disappointing considering the cost of the piece.

Ring tarnished after a few weeks. Got a replacement and same happened so asked for a refund. I emailed them in december, it’s now March and still waiting for a refund. Customer service is awful and take weeks to reply!

spent £175 on a necklace as a gift to myself.
the chain broke, I asked for replacement last summer, still waiting...

My friend give me a necklace for my Birthday last year and change colour. So I decided to go to the Pickering Swarovski store to see what they could do. 1st Person on the counter, told me " I'm sorry you don't have a receipt, so we can't do anything" . Then it was other very nice Lady there and overhead our conversation, so she quick approach to the counter and she was welling to help "her name is Maria". Maria then asked me if I knew my friend's number and I say YES. So I give her and sure enough the Necklace was under my friend's account. So she was able to help me.This is what I call excellent customer service going above and beyond to help. Maria is extremely helpful, we need more people like her. Excellent customer Service Maria ! Thank you for your efficiency and dedication to your Job!