On July 7th my husband and I visited Luscombe dealership in Leeds as we wanted to change our car. It was a totally stress free experience. My husband and I felt no pressure and we were left to just b... See more
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The days of shady car salesmen are well and truly over, certainly at Suzuki luscombe anyway. What a pleasurable experience it was to buy the car from here. Never felt pressured, always felt informed,... See more
Company replied
Bought a Baleno from Luscombe. Great experience. Long test drive offered, fair part exchange price and vehicle fully serviced with new MOT. No pressure to buy. Excellent pre collection video showing a... See more
Company replied
The family owned garage that has serviced the family cars for years recommended I look for a used Suzuki to replace a 14yr old VW. Luscombes in Leeds were personally recommended & my apprehension abo... See more
Company replied
Company details
Information provided by various external sources
A multi-award winning Suzuki dealership which does things differently. Straight talking sales staff with managers who come out the office. Refreshingly, we wont sell you a car, but we will help you buy one.
Contact info
Low Road, Hunslet, LS10 1QR, Leeds, United Kingdom
- 01132712288
- sales@luscombemotors.co.uk
- www.suzuki4leeds.co.uk
4.9
Excellent
455 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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A very pleasing experience
A very pleasing experience, a comprehensive video showing my car during the service, this was very helpful, car immaculate when I collected it, all staff involved very friendly yet very courteous and correct at all times.
26 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Fred, that’s exactly how we like it, outstanding customer service and obliging happy staff. I will make sure all the team sees your comments, they will appreciate them. Thanks also for the feedback regarding the video - much appreciated. Thanks again Robin
Luscombes Suzuki simply the best
Luscombes Suzuki Reliable, trustworthy and always do a 1st class job on your car I wouldn’t take it anywhere else.simply the best by far.
26 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Alan, we do try our best, and it's lovely to hear how happy you are with the way the team look after you and your car. We look forward to continuing to help you with your motoring reqirements for many years to come. Thanks again Robin
Excellent friendly service
25 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks for taking the time to leave us a great review Petrina, it's really appreciated. We always strive to be friendly and especially helpful, so it's great to get feedback like this. Many thanks again, Robin
i was greeted with a smile as soon as i…
i was greeted with a smile as soon as i walked through door.My car was booked in for a service,and i was waiting for it.even though we are in strange times,the welcome was genuine and i helped myself to coffee while i was waiting, took my i pad and watched a movie while i was waiting ,the wifi was excellent.it is a pleasure going there.My car was serviced and also it was cleaned and washed, excellent service from a excellent company.10 out of 10
16 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Barrie for your fantastic review and continued custom. We absolutely love seeing people year after year and making friends with customers. I'll pass on your great comments to the team on the service desk and we look forward to being able to look after you again soon. Kind regards, Robin
Top Notch A+++
12 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for the brilliant feedback! Much appreciated! All the best from the Luscombe team
Great customer service and friendly…
Great customer service and friendly staff. Highly recommend.
12 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Angela, that's just brilliant, and exactly what we strive to provide. It’s really reassuring to know you found the service team so helpful and friendly. I will be happy to share your comments with them along with a big thanks from me. Many Thanks Robin
Friendly and trustworthy
Car collected as promised, I was kept informed by video and telephone as to progress. As usual Maria and Rachael on service desk were helpful and friendly and I was made to feel like a valued customer.
Car returned valeted and in top condition in double quick time.
Many thanks
10 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Bill - you are indeed a valued customer of ours so it is very good to know that Maria and Rachael looked after you so well. I am pleased we were able to help you with our collection and delivery service and that you were happy with the wash and vac as well. All the best to you Robin
Great from start to finish
Professional and friendly customer service. I was always able to reach someone re my purchase. I was kept informed throughout the buying process by receiving short video clips. The delivery was super too. Not rushed, everything answered, paperwork supplied and well presented. Thank you!
9 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thank you both for your valued custom and very positive feedback which I will be delighted to share with the team along with a big Thank You from me - I have a great team of people who work together with the aim of helping our customers find the right car for them, so it is great to know how much you appreciated our culture including in depth our use of video for you to be able to view all aspect s of the car including exterior, interior and under the bonnet - I wish you safe and happy driving in yourSuzuki Vitara. Kind regards Robin and the Luscombe Team
I have always received first class…
I have always received first class service at Luscombes. My vehicle was MOT tested and serviced a few days ago and returned to me in excellent condition.
As a customer I was treated in a polite, friendly and helpful manner.
8 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks so much Mary for leaving this brilliant review - we really value your custom and appreciate your excellent feedback. We believe in treating our customers as we would like to be treated ourselves in a polite, friendly and helpful manner, so it's always nice to hear when our customers experience exactly that. All the best Robin
My annual service was undertaken with…
My annual service was undertaken with the high level of customer care I am used to when dealing with Luscombe's. My car was picked up and returned in a few hours so causing no real inconvenience to me. Excellent service!
5 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Jane for taking the time to leave this review - we do appreciate both your custom and your excellent feedback and it is great to know that we were able to help you with our collect and deliver service. Thanks again Robin
Excellent service from Luscombe Suzuki
Received excellent service from Luscombe Suzuki yesterday. Despite heavy snowfall, they still collected the car from my home, serviced (including video of works to be done) also wash and valet and returned within 4 hours. I could even have used the courtesy car if we had not been in lockdown !
3 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks Gary - we really appreciate both your custom and your excellent feedback. We try not to let anything stand in the way of providing great customer service - including snow and covid - so it is really lovely to receive this review. Thanks also for the positive feedback regarding the video of the work to be carried out. I shall share this review with the team along with a pat on the back from me. Thanks again Robin
Fantastic service from Luscombe
Fantastic service from Luscombe. Very friendly and professional. Bought an S Cross 4 years ago and at each service they have been extremely helpful.
2 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Sam, we do try our best, and it's lovely to hear how well the team look after you and your car. Thanks for your valued custom and for taking the time to leave this excellent review. All the best Robin
Buying a Used Car Unseen
The family owned garage that has serviced the family cars for years recommended I look for a used Suzuki to replace a 14yr old VW. Luscombes in Leeds were personally recommended & my apprehension about buying a car `unseen` except for a walk round video & a telephone conversation were soon unfounded. Shaun Holmes listened to what I required, returned phone calls and even replied to an email on a Sunday. My `new` Ignis was delivered by Nigel on a truck 40 mins drive away & I am looking forward to driving it as soon as the snow has melted. Thank you Luscombes
2 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks so much LIz - we really appreciate your custom and your feedback. Shaun is great and has been with me since the start in 2010, and he and the rest of the team understand what we do and why we do it. I’m really pleased you noticed it and liked it. Thanks for letting us and the world know. Wishing you safe and enjoyable driving in yournew Suzuki - All the best Robin.
Fantastic, professional team
Such a friendly, professional team with fantastic customer service. With a service plan that makes life so much easier, I won’t be taking my custom anywhere else 🙂
2 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks Laura for leaving such a brilliant review - it is great to know that you find your service plan makes life so much easier and that you consistently receive great service from my team - We hope to continue looking after your motoring needs for many years to come. Thanks again Robin
Great customer service, covid friendly and quick delivery
I’ve been meaning to write this review for a while. I just wanted to say thank you for the excellent service from Fazz when buying my new ignis last lockdown. As I couldn’t visit the showroom Fazz sent me videos of the cars I was interested in and went through everything with me over the phone. From the point of contacting him to point delivery (totally contactless and covid safe I may add) it took around 2 weeks. I’m most grateful for this and the car has been brilliant. Wonderful customer service from start to finish and quick turnaround many thanks
1 February 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks so much Laura for taking the time to leave this excellent review of how Fazz helped you buy your Suzuki Ignis - we have invested considerably in video technology so it is great to know how helpful you found it. In these challenging times it is also great to know that you were so happy with the steps we took to keep you safe from covid. I am really pleased that you are so happy with your car and I would like to thank you once again for both your custom and your brilliant feedback. All the best Robin
Very happy customer
Always deliver excellent
service.
Very friendly.
Been a customer for 8 years with never any problems
27 January 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much for your loyal and valued custom Fern - you are a clear example of a customer who has become a friend and we really do appreciate your loyalty. We look forward to looking after your motoring requirements for many years to come. Thanks again Robin
Service carried out with no issues
Service carried out with no issues. All dealt with smoothly and professionally. Particularly pleased that my car could be collected from home and returned.
27 January 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Lynne for your 5* review. I'm pleased to hear your experience with our collect and deliver service went so smoothly. We look forward to helping you again in the future. Kind regards, Robin
Had 1st service on my car..
Had 1st service on my car..
Very pleased..car came back immaculately clean..
Fantastic job..👍
26 January 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Gary for both your custom and your feedback - it is great to know you are so happy with the service received from my team, particularly during these challenging times. Thanks again Robin
Excellent service and exceptionally…
Excellent service and exceptionally friendly staff
25 January 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thank you very much Gail for both your valued custom and your excellent feedback - I am so pleased you enjoyed such great service from the after sales team. Thanks again Robin
Absolutely would recommend Suzuki
Absolutely would recommend Suzuki. Such a pleasant experience during troubled times.
Excellent service video and used all precautions when it comes to cross contamination. Thank you for making my service stress free.
21 January 2021
Unprompted review
Reply from Luscombe Suzuki Leeds
Thanks very much Sara for sharing your experience of how well the team looked after you. I will share your comments and my thanks with everyone, as a pat on the back goes a long way, especially at the moment. I have tried hard to ensure we can operate safely in trying times so it is great for me to know that our plans are well received. Kind regards Robin
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