SUSTAINABLY. The Dress Hire Reviews 

57
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning range of designer dresses available, noting that the items always arrive in pristine condition, beautifully presented, and ready to wear for any special occasion. Reviewers consistently emphasize how incredibly easy and straightforward the entire rental process is, supported by exceptionally fast communication and reliable delivery. Some people also felt that the remarkable flexibility regarding last-minute bookings and accommodating size exchanges made their urgent event preparations completely stress-free. Consumers frequently mention that the staff goes above and beyond to ensure every client looks and feels fabulous.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting gorgeous designs in pristine... See more

Service

Clients share satisfaction on service, frequently praising the reliable delivery, stunning range, and... See more

User experience

Customers had positive experiences with user experience, consistently praising the stress-free, incredibly... See more

Staff

Users describe positive interactions with staff, highlighting that team members are incredibly helpful,... See more

Customer service

Consumers find customer service to be positive, highlighting quick responses and reliable support. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These girls go above and beyond. The kindest people you would ever talk to. The girl on the phone (sorry I forgot your name) genuinely cared for my issues and moved mountains for me. This level of cus... See more

Rated 5 out of 5 stars

It was super easy, and the dress got delivered early to me! Was made very clear that I can always reach out if I needed and clear instructions on what to do. I would highly recommend, I hired the fai... See more

Rated 5 out of 5 stars

The website was easy to navigate. The communication was clear and easy to understand. The dress arrived way earlier than expected so I didn't have to stress. The dress fit well and was very clean, and... See more

Rated 5 out of 5 stars

The easiest dress hire experience (also my first)! I needed something pretty last minute and Lisa made the experience super seamless and made sure I had a dress in time for an event I was going to. Th... See more



Contact info

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

amazing service

such a lovely person, easy to communicate with and never had any issues at all with her service. so much range to choose from and any change of minds gets taken care of! will only ever hire from sustainably!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Took a chance on a hire since I knew my…

Took a chance on a hire since I knew my dress size and everything went smoothly and they gave me so much information! I love how their customer service is 24/7, it makes it feel a lot less stressful and they were really lovely communicators! I’ll definitely hire again from them in the future:) Also delivery was so quick and I had a couple days to try it on before my hire period too which is such a beautiful system.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Every time i order from Sustainably…

Every time i order from Sustainably Dress Hire i get 10/10 experience from Lisa i have hired dresses from her many times i definitely recommend ordering from Lisa shes lovely and you get amazing service☺️

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Amazing dress hire company

Amazing dress hire company! Super organised and clear with the rental process which makes it a lot less stressful! Easy to contact and communicate with, dress was shipped on time and in perfect condition. Would definitely hire from here again, great experience!

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Such an amazing experience! Was needing a dress last minute and was quickly assisted. The process to book and pick up was super easy too. Will be hiring again :)

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Honestly could not recommend more

Honestly could not recommend more, had a super last minute even and they pulled through!! The set was stunning and perfect condition, returns were super easy too!! Will definitely be hiring again

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely recommend

Absolutely recommend. They’ve been excellent to deal with — genuinely caring, efficient and mindful of clients’ timelines and events. Appreciated the great communication and how easy they made the whole process. A lovely, professional service from start to finish.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Had a great experience with Lisa

Had a great experience with Lisa, she has great communication and flexibility. I was able to pick the dress up with no problem and drop off anytime. Definitely recommend this company!! Great price range too! Definitely going to hire again. Thanks so much xx

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great first experience. I was having trouble booking the dress online so contacted them on instagram. It turned out they were waiting on a replacement of the dress and it would be arriving after the date I needed it. Then miraculously a few days later I get a message from them letting me know that the delivery was early and they were then expecting it to be delivered early and I would indeed be able to hire it. I picked it up later that afternoon and it still had the brand new tags on. BONUS I looked and felt INSANELY HOT! Highly recommend and I will be hiring again - only note, I would love to see more size 14 or XL options

12 September 2026
Unprompted review
Rated 5 out of 5 stars

I have rented with Sustainability a…

I have rented with Sustainability a couple of times now, and on both occasions the service has been excellent. The dresses were in perfect condition (which I don’t often find is the case when renting) and they arrived well in advance of my events which makes things much less stressful. Highly recommend!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

10 out of 10

Such a great experience! Lisa was so lovely to deal with and so accomodating when something didn’t fit well. So much effort goes into how your outfit is received. From the swing tags to the info cards. Was a really beautiful touch!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

Lisa is incredible!!!!! I always hire last minute and she is able to make this work for me! The best hire company with so much variety. Never ceases to amaze.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

The most seamless dress hire experience!

The easiest dress hire experience (also my first)! I needed something pretty last minute and Lisa made the experience super seamless and made sure I had a dress in time for an event I was going to. The dress was absolutely gorgeous and I had so many compliments on it. It was also in immaculate condition. The whole process was so easy from start to finish. Highly recommend.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Sustainability. The dress hire!

I highly recommend hiring with Sustainability for your next event! The entire process, from start to finish, was incredibly easy, and the communication was impeccable. My dress arrived on Monday, the week of my event, as it was available, which gave me peace of mind to try it on and to not worry about courier delays. The dress was stunning and in perfect condition, I received so many compliments! I will definitely be hiring with them again for future events🤍

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Stunning event dress hire!!

Loved the dress I hired on the weekend! Hired three times from here for events and always an amazing experience. They have a stunning range of dresses, fabulous communication and everything arrives early!! They have also sorted me out before with a last minute hire which was super helpful. Could not recommend more!

22 August 2026
Unprompted review

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