Surreal Succulents Reviews 

311
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the wonderful selection of plants available online, noting that their orders always arrive promptly and are securely packaged for safe transport. People truly love the healthy condition of the greenery, sharing that the growing specimens establish quickly and look stunning once placed in their home gardens. However, some customers also noted that certain plants were much smaller than anticipated based on the pictures displayed on the website. A few reviewers additionally mentioned that items arrived wrapped loosely in paper rather than being planted inside proper pots.

What people talk about most

Quality

People report positive experiences with quality, highlighting that plants consistently arrive in healthy,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals and parcels... See more

Order

Consumers find order to be positive, highlighting that the process is straightforward, easy to complete, and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt delivery and helpful advice... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I really like the selection at Surreal succulents and have had the cuttings turn up very well wrapped and packaged for transport. I have had 5 succulents in total over the last few months so very... See more

Rated 5 out of 5 stars

What a great plant shopping experience. The order was easy to place, and it wasn't long before my plants arrived. They were carefully packaged, and were in great condition. I had a question about grow... See more

Rated 5 out of 5 stars

Wonderful selection of plants, great website and prompt delivery. I was nervous about the plants being delivered bare rooted - no need. They were really well packed and in good condition. Everythi... See more

Rated 5 out of 5 stars

This is my 3rd order from Surreal Succulents. Each delivery has been on time with individual plants well packaged and labelled. I have chosen 16 different Aeonium, 13 seem to be doing ok, unfortunatel... See more

Company replied


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4.9

Excellent

TrustScore 5 out of 5

311 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(311)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely recommend this shop

I absolutely recommend this shop. Great selection of succulents, fantastic customer service (I asked for a later shipment due to holidays + ordered more plants, so that they were sent together) - no problems, very fast and helpful replies. All of the succulents arrived in a perfect condition, were well packed and looked like in the pictures.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

As always the plants are delivered in…

As always the plants are delivered in good time, well packaged and in a seemingly healthy condition. Surreal Succulents offer a wide number of plants that are a great addition to anyone who wants to start or enlarge a collection especially in this ever changing and warming climate.

27 July 2026
Rated 5 out of 5 stars

Wonderful selection of plants

Wonderful selection of plants, great website and prompt delivery. I was nervous about the plants being delivered bare rooted - no need. They were really well packed and in good condition.
Everything I have bought is thriving and looks beautiful in my garden.
The plants need less maintenance and watering too compared to seasonal bedding plants which is a bonus given the summer weather we have had and are likely to have in the future.
Great company and excellent customer service.

30 July 2026
Rated 5 out of 5 stars

Brilliant!

The plants were perfect. Haven't had succulents for years, and definitely not these for my garden. Only had them for 2 days and one flowered already. Amazing .

27 July 2026
Rated 5 out of 5 stars

The online order processing and payment…

The online order processing and payment system straight forward, quick, and good updates. Timely notifications to know how deliveries progressing. A good all round package from sale to aftercare. Feels like more than an order, part of the surreal family with after care and notifications of products that have come back into stock, getting notified before others is like being prioritised, thats a nice experience to feel. And, of course the plants - just stunning, fantastic quality accompanied by helpful care information. Brilliant. Just brilliant

29 June 2026
Rated 1 out of 5 stars

Very disappointed

Very disappointed, The website pictures grossly exaggerate the size of the plants. The pictures and indeed the receipt state that the plants are in 6 cms pots. They were not; rather they were wrapped, bare rooted and loosely in tissue paper. Possibly not the way to send out plants given the weather? I spent nearly £50 on four plants for our wedding anniversary and we feel completely conned by this company.

9 July 2026
Unprompted review
Surreal Succulents logo

Reply from Surreal Succulents

Hello,

Thank you for taking the time to leave your feedback. It helps us continue to improve both our products and our service.

We’re very sorry to hear that your experience did not meet your expectations.

We work hard to make our website as clear as possible, and following your comments we’ll review the information provided to help ensure future customers know exactly what to expect before ordering.

We send our plants bare root because it is the safest way to package succulents for transit while also reducing plastic waste. Over many years, we’ve found this to be the most reliable method of ensuring plants arrive in excellent condition.

We will to look into this for you and do our best to resolve the issue.

Kind regards,
Jack
Surreal Succulents

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