I am grateful for the customer service personnel, Mr. Robert Acevedo who helped us with exchanging damaged merchandise with professional courtesy. There was an initial miscommunication as to w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Purchased Deruta plates to fill in gaps in my everyday china set. Very glad SLT still offers the style, this was my wedding pattern 10+ years ago. Everything arrived in good time and well-packed, alth... See more
Company replied
Ordered a set of beautiful fruit containers for my fridge through Apple Pay but did not pay attention correct delivery address. Daniel, customer service rep, was patient, understanding and going to... See more
Company replied
I ordered a bunch of drinking glasses for a party and had them expedited. Unfortunately, several of them showed up broken but Joe.F from customer support was beyond helpful. He was very quick and resp... See more
Company replied
Company details
Written by the company
MAKE GOOD FOOD. INVITE PEOPLE. DO IT DAILY. Making and sharing food sets a place for talking, listening, and being -- together. What comes from the kitchen is a daily act of generosity, and one worth celebrating. OUR PRODUCTS Discover your next cooking inspiration—we carry the best assortment of quality kitchen goods you’ll find anywhere. OUR COOKING CLASSES What started at our Berkeley store in 1996 quickly grew into America’s largest hands-on cooking class program. OUR STORES Stop by our stores to satisfy all of your kitchen and dining needs in one place. No stores nearby? Great news—you're already on the right website! OUR ROOTS From the day that Shirley Collins opened our first store in Pike Place Market in 1972, we’ve been committed to a simple idea: Make good food. Invite people. Do it daily.
Contact info
6100 4th Avenue South, 98108, Seattle , United States
- 1-317-559-2041
- customerservice@surlatable.com
- www.surlatable.com
4.1
Great
581 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple, fast return and exchange service
The customer support representative, Vania Wilde, was professional, efficient and personable. Thank you!
19 January 2026
Unprompted review
Reply from Sur La Table
Hello Kay,
Thank you for your kind feedback! We’re so glad to hear that Vania Wilde provided professional, efficient, and personable support. We’ll be sure to pass along your compliments to her—she’ll really appreciate it!
Sur la Table Employees are very helpfulI
Magda Cervantes was very helpfulI. I also want to share that I visited the store in person, where another women was very helpful in trying to determine which lid would work best with the pan I purchased. I’m very grateful for the assistance I received both in-store and online.
18 January 2026
Unprompted review
Reply from Sur La Table
Hello Christie,
Thank you so much for taking the time to share your experience! We’re delighted to hear that Magda Cervantes was very helpful and that our in-store team was able to assist you in finding the right lid for your pan. We truly appreciate your kind words and are grateful for the opportunity to support you both online and in person. We look forward to helping you again!
I am very pleased with the quick…
I am very pleased with the quick resolution provided by Sur la Table. The customer care representative, Daniel Carrasco took care of me in a very professional, pleasant and expeditious manner!
With so many other companies providing inadequate service, it is clear that Sur la Table truly values their clients. They should be very proud of their company and in particular, Mr. Daniel Carrasco.
One happy customer , Brian McAvoy
20 January 2026
Unprompted review
Reply from Sur La Table
Hello Brian,
Thank you so much for your wonderful feedback, Brian! We’re thrilled to hear that Daniel Carrasco provided a quick and professional resolution and made your experience such a positive one. We truly value our customers, and your kind words mean a great deal to us. We’ll be sure to share your compliments with Daniel and our team. We’re grateful for your support and look forward to serving you again—one happy customer like you makes our day!
Needed a large pasta drying rack that…
Needed a large pasta drying rack that was sold out at my local store. Asked customer service when I should expect it because I needed it for a lunch I was hosting. The manufacturer hadn’t shipped it yet, which disappointed me. Then I received it in two days, in plenty of time for my lunch. Thank you to Jonathan Rodriguez in customer service for going above and beyond.
16 January 2026
Unprompted review
Reply from Sur La Table
Hello Mts,
Thank you so much for sharing your experience! We understand how important timing can be when you’re preparing to host, and we’re glad everything worked out in time for your lunch. We’re especially happy to hear that Jonathan Rodriguez was able to go above and beyond to assist you—he’ll definitely be recognized for his great work. Thank you again for choosing us, and we hope your event was a success!
Receiving broken merchandise is never…
Receiving broken merchandise is never pleasant but customer service at Sur la table is exceptional. From the representative on the phone to packaging people to the speedy delivery- I could not be more pleased. Thank you and kudos to your team!
16 January 2026
Unprompted review
Reply from Sur La Table
Hello Ki,
Thank you so much for your kind words! While we’re sorry you received broken merchandise, we’re truly glad to hear that our customer service team was able to turn the experience around for you. Your appreciation for our representatives, packaging team, and speedy delivery means a lot to us. We’ll be sure to share your kudos with the entire team. Thank you for choosing Sur La Table—we’re happy to help anytime!
Customer Service saves the day
Had an order with a variety of pieces big to small, unfortunately the tiniest piece, a little salt spoon was missing when the order arrived. I reached out to customer service and Abraham Soria responded to let me know they would immediately send one on it's way. Now I have my little spoon and am honestly so happy, since sur la table had everything I needed to finish off my new spice setup and this little piece was the finishing touch.
17 January 2026
Unprompted review
Reply from Sur La Table
Hello Nils,
Thank you for taking the time to share your experience! While we’re sorry to hear that a piece was missing from your order, we’re delighted that Abraham Soria was able to step in quickly and make things right. It’s great to know your spice setup is now complete—and that the little salt spoon was the perfect finishing touch! We’ll be sure to pass along your kind words to Abraham. Thank you for choosing Sur La Table, and we hope you enjoy your new setup!
THANKS Customer Support
THANKS Customer Support - Jonathan Rodriguez for your help in getting my eGift Card handled... it was a Christmas eGift Card that didn't get sent. I appreciate you providing a better resolution with a PDF that I could forward to my friend!! YAY!! It worked!! THX
16 January 2026
Unprompted review
Reply from Sur La Table
Hello MallGurl,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Jonathan Rodriguez was able to help resolve the issue with your Christmas eGift Card and provide a solution that worked perfectly. We’ll be sure to share your appreciation with him. Thanks again for choosing us—we’re always happy to help, and we’re so glad everything worked out!
Analhi Martinez helped so much with my…
Analhi Martinez helped so much with my order when I needed replacement bowls. The emails were fast and my problem taken care of promptly. Great service!
15 January 2026
Unprompted review
Reply from Sur La Table
Hello Aly,
Thank you so much for the kind feedback! We’re thrilled to hear that Analhi was able to help you quickly and get everything sorted with your replacement bowls. We’ll be sure to pass along your compliments—she’ll really appreciate it. Thanks again for choosing us!
Sur La Table has been a long-time…
Sur La Table has been a long-time favorite due to their quality merchandise and excellent customer service. The team at Sur La Table is key to their success. Today I had the pleasure of working with Customer Service via phone and email to quickly, professionally, and happily resolve an ordering issue. My experience today further aligns my loyalty to this wonderful retail shopping experience. Many thanks to Ian for his help today!
15 January 2026
Unprompted review
Reply from Sur La Table
Hello MP,
Thank you so much for your thoughtful and loyal support! We’re honored to be a long-time favorite and truly appreciate you recognizing our team’s efforts. It’s wonderful to hear that Ian and our Customer Service team were able to resolve your ordering issue quickly and professionally. We’ll be sure to share your kind words with him. Many thanks for choosing Sur La Table—we look forward to continuing to serve you!
Help with gift card
Christopher was knowledgeable and helpful in applying my gift card.
I appreciated him.
12 January 2026
Unprompted review
Reply from Sur La Table
Hello John,
I’m so glad to hear that Christopher was able to help you apply a gift card to your purchase. I’ll be sure to pass along your kind feedback to him—I’m certain he’ll be thrilled to hear it once again.
Thank you for being a valued part of our Sur La Table family!
Super easy to work with if you have…
Super easy to work with if you have questions. Just ask and they’ll help quickly and kindly
9 January 2026
Unprompted review
Reply from Sur La Table
Dear Customer,
Thank you for the kind words! We’re glad to hear our team was easy to work with and able to help you quickly and kindly. We truly appreciate your feedback and look forward to assisting you again.
Customer Service
I contacted customer service and was assisted and my problem was solved within the same day. Diana Ponce was courteous and helpful. I loved my cooking class and the follow up I received with my concern.
12 January 2026
Unprompted review
Reply from Sur La Table
Hello Tracy,
Thank you for sharing your experience. We’re so glad to hear that your issue was resolved the same day and that Diana Ponce provided courteous and helpful assistance. It’s wonderful to know you enjoyed your cooking class as well, and we truly appreciate your kind feedback. We look forward to welcoming you back for another class soon.
I had to return an item for credit…
I had to return an item for credit which was relatively painless given the clear concise instructions. However when the credit was made to my credit card is was for only half of the full amount I had paid. I contacted Sur La Table using its website and recieved an immediate acknowledgement and a promise to get back to me in 48 hours. In 24 hours I received an email with the correct credit amount returned to my credit card. I am very impressed with the attention my complaint was handled.
12 January 2026
Unprompted review
Reply from Sur La Table
Hello Leilani,
Thank you for taking the time to share your experience. While we apologize for the initial credit discrepancy, we’re glad that our team was able to quickly resolve the issue and ensure the correct amount was returned to your card. We appreciate your patience and are pleased to hear that our customer service met your expectations. We look forward to serving you again.
Sur La Table Awful custumer service!!!
Awful custumer service!!!
I purchased a class as a Christmas gift for my husband and brother. I just received an email refunding my money with no explanation. I called customer service and the response was "well, you got your money back". This is not the issue, how about trying to schedule another day, how about an apology. Is there no customer service anymore? Thanks for RUINING the one gift I was excited to give my family!!!!
12 January 2026
Unprompted review
Reply from Sur La Table
Hello Lori,
We’re truly sorry for this experience and for the disappointment it caused—especially given that this was a gift you were excited to share with your family. I will be happy to look into it. I do apreciate the information provided to locate your reservation
JoeF saved me so much trouble!
JoeF helped me tremendously today! Their customer service is fantastic. Absolutely recommend.
12 January 2026
Unprompted review
Reply from Sur La Table
Hello Margot,
Thank you so much for your kind words! I’m really glad Joe was able to help you today. We truly appreciate your recommendation and are happy to know you had a great experience with our customer service.
Thank you for very fast respond Diana…
Thank you for very fast respond Diana Cabrera, my warranty replacement was answered in one day.
5 January 2026
Unprompted review
Reply from Sur La Table
Hello Jenny,
Thank you so much! I’m happy we could take care of your warranty replacement so quickly. We truly appreciate your feedback!
They care
I placed an order to be shipped to my daughter for Christmas. One of the packages arrived damaged.
With just one phone call to Sur La Table Customer Service, they carefully listened to my situation, and after emailing them photos of the original packaging and the damaged goods, they completely took care of the situation. In my opinion, Why?, because they care. Thank you Sur La Table for Quality products and caring for your customers.
9 December 2025
Unprompted review
Reply from Sur La Table
Hello Denis,
Thank you so much for taking the time to share your experience. We’re truly sorry that one of the packages arrived damaged, but we’re glad our Customer Service team was able to step in and make things right. Caring for our customers and standing behind the quality of our products is very important to us, and your kind words mean a lot. We hope your daughter enjoyed her gift, and we look forward to serving you again.
Sur La Table is one of my favorite stores
Sur La Table is one of my favorite stores. All of their items are high quality with a variety of tools and accoutrements for the kitchen. Their gift cards make it easy to send and always met with appreciation.
18 December 2025
Unprompted review
Reply from Sur La Table
Hello Cathe,
Thank you so much for sharing your kind feedback! We’re honored to be one of your favorite stores. It’s wonderful to hear that you appreciate the quality and variety of our kitchen tools, and we’re especially glad our gift cards make gifting easy and well-received. We truly appreciate your support and look forward to welcoming you back soon.
Quick fix for poor shipping experience
My thanks to quickly correcting a poor shipping 1st time purchase via Sur La Table website. Monica Barrosa was professional, made sure she had all the details and instructions for me. Much appreciated! I'll be back!
5 January 2026
Unprompted review
Reply from Sur La Table
Hello Stephanie,
Thank you for sharing your experience with us. We’re sorry your first order had shipping issues, but we’re so glad Monica was able to resolve everything quickly and professionally. We’ll be sure to share your kind words with her. We truly appreciate your feedback and look forward to welcoming you back again soon!
Beautiful objects, even better customer service
I absolutely love the plates and mugs I received from Sur La Table. I was sad when a few arrived broken, but the customer service team responded within the day and immediately sent me free replacements. They were so helpful, responsive, and it was the perfect outcome. Thank you Abraham Soria, my excellent rep! Will definitely be shopping here for more!
7 January 2026
Unprompted review
Reply from Sur La Table
Hello Jade,
Thank you so much for sharing your experience! We’re thrilled to hear you love your plates and mugs, and while we’re sorry a few arrived broken, we’re glad our Customer Service team was able to resolve it quickly. Abraham will be delighted to hear your kind words—we’ll be sure to pass them along. We truly appreciate your support and look forward to shopping with you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.