DO NOT HIRE THIS COMPANY
Important: PLEASE READ
DO NOT HIRE. Please view all my photos
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This company is only interested in your money & making a sale !!!
I hired Sure-Dry 3 yrs ago to fix my basement walls. Prior to hiring them, I sent them videos of my basement walls protruding water, like a broke dike would do. So, not only was my basement getting tons of water in it… but you could physically see that I had severe cracks & structural damage in my walls.
Several other companies come out to provide me a quote. Unfortunately, I opted to hire Sure-Dry.
*** I specifically asked the sales person and the crew supervisor why they wouldn’t have to dig the outside perimeter to correct my problem ***
They’re answer was “ Ohhh, we don’t have to do that anymore “
I am an average home owner, I did my research, but you’re also hiring PROFESSIONALS, LICENSED COMPANIES who make you believe that you can trust them.
When they started my project, they assured me that these “ magical drain tiles “ would resolve & correct my problems.
When the crew began, the workers were extremely kind, however after the work was finished, Sure-Dry had to come out repeatedly to correct things that weren’t done right.
I had to call them SO MANY times. I worked my way up the branch of command to get help.
****My basement kept getting wet, every time it rained ***
I would call them every time to have someone come out to address the problem.
This company refused to call me back. Luckily I kept a log and took pictures over the past 3 years.
On 9/4/26 we had a lot of rain.
My sump pump alarm went off at 4am, I went down to basement, suddenly water came leaking in from every wall by the floor.
I immediately called Sure-Dry. Of course they don’t offer 24hr emergency service. I left them a message. 1 hr later I heard a THUNDEROUS CRASH !!!
My bearing wall had now totally COLLAPSED.
I had water & mud up to ankles. Mud had now traveled through my entire basement & lower level of my house. My living room, bathroom, bedroom & office. EVERYTHING GOT DESTROYED !!
I left another message, frantically telling them of the collapse.
By 9am I had called in another 5 times with still no response back.
It is now 9/25/26… this unscrupulous, fraudulently based company has yet to call me back or even come out to my house to view all the damages.
I spoke to the GM: Nick Rainer
on 9/11, now a week later.
He promised to speak to Cory ( project manager) about situation & come out that following Monday. I proactively sent Sure-Wet a certified letter requesting a cure for damages.
After 10 days the GM ( Nick Rainer) sent me an email, stating they have forwarded my situation to their LEGAL Dept.
OMG … I have a 25 yr warranty from this company !!! And still no call, no apology and no visit to my home.
I began & attempted to call every contractor, foundation repair company, restoration service etc…. But no one was available, due to working the Menasha tornado project.
Please view all the detailed pics of the basement wall COLLAPSE !!
My State Farm insurance company denied my entire claim … EVERYTHING
Toby, Vince & Tony were the crew that water-proofed my basement. They ALL went up & beyond. They were very expeditious in completing the job, and were so KIND for assisting me with small items
I needed help with. 🙏🏼
I decided to go with the “ wall braces” that were recommended to ensure my walls / foundations stay in place. I requested the same crew to come back for the additional repairs.
The only downside that was visible to me, would be the appearance of the white wall sheeting that was applied. The pictures and how it was described to me when I received my quote were totally different. The pictures showed a tight white sheeting that appeared to be flat & adhered to the wall. The sheets on my walls are loose and not that appealing. Toby explained what the sheeting was actually meant to do, therefore the need for the loose fitting. I might suggest that when siting an estimate and providing different options to the customer, that the “ Wall protection “ be explained a little better.