Superfood Market Reviews 

3,206
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about significant delivery delays, stating that orders took weeks or even months to arrive without proper updates. People also experienced extreme difficulties in obtaining refunds and mentioned that getting a response from support was nearly impossible. Some reviewers were happy with the unique items offered and experienced prompt, safe delivery during the holiday season. A few other people also felt that the products provided good value, arriving well packaged and in excellent condition. Consumers appreciated finding hard-to-find specialty goods at competitive prices when their shipping and orders went smoothly.

What people talk about most

Order

Users describe profound disappointment with their order experiences, highlighting severe delays and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying dramatically across... See more

Product

Reviewers share mixed feedback about the product. While some consumers praise the excellent quality,... See more

Refund

Clients share negative opinions on refund, highlighting severe delays and unresponsive customer service.... See more

Price

Customers had ambiguous experiences with price. While some reviewers found certain items fairly competitively... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Since my review last week, the speedy response to which I am convinced was generated by AI, I have received no reply to my emails. I telephoned, eventually received an answer. Someone asked for my... See more

Company replied

Rated 3 out of 5 stars

I PUT MY ORDER ON 12TH JUNE AND RECEIVED IT EARLY AUGUST. THE FLOUR RECEIVED IS VERY GOOD AND USUALLY I WOULD GIVE A HIGHER SCORE. AS IT TOOK SO LONG TO GET THIS IS WHY I HAVE GIVEN A MUCH LOWER SCO... See more

Company replied

Rated 2 out of 5 stars

I ordered 2k of cashew nuts and the order arrived on time no problems. My complaint was that the quality and taste of the product was well below my expected standard. I am dissapointed with the... See more

Rated 2 out of 5 stars

The delivery took forever, several weeks! The box was crushed and the crackers I ordered were all broken. Looks like the box was at the back of the warehouse. Will not be ordering from this company... See more

Company replied


Company details

  1. Health Food Store
  2. Fair Trade Organization
  3. Fitness and Nutrition Service
  4. Online Food Ordering Service
  5. Organic Food Store
  6. Supermarket

Written by the company

Naturally better alternatives to your daily essentials 💚 Food & Drink • Health & Beauty Baby & Child • Home & Lifestyle Free Shipping Over £60 🚀📦


Contact info

2.6

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.6

All reviews

(3,206)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Items delivered and as expected

I was slightly concerned ordering as the latest reviews weren’t so good, but I couldn’t find what I ordered elsewhere, so I took a chance and it was all good! I received an email a few days after ordering saying my item had been dispatched, and it arrived a few days after that. Order to delivery was less than week. Based on this experience, I would use them again 😊

12 March 2025
Unprompted review
Rated 1 out of 5 stars

Where is my order?

Ordered a number of items a week ago, not arrived or had any update on delivery. Tried to email, no response...

5 March 2025
Unprompted review
Rated 1 out of 5 stars

No delivery no response

I I ordered a pack of buckwheat crackers, which was supposed to be delivered within 3-5 days. However, there has been no update on my order status—it still says “preparing shipment” in the shop’s app. I reached out to customer service via email, but I have received no response.

At this point, I don’t trust this company at all. I hope I get my money back, but based on this experience, I wouldn’t recommend them to anyone. Very disappointing.

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend.

I ordered 7 items. I waited a week without any confirmation of it being dispatched so I emailed them to see if it had been sent yet. I received a dispatch confirmation for 4 of the items and the other 3 refunded without explanation. If I knew I wasn't getting the 7 items I ordered I wouldn't have bothered. I've still had to pay the full amount for p&p. Not happy.

17 January 2025
Unprompted review
Rated 3 out of 5 stars

delay in delivery of goods, no way of contact, all links lead to nowhere

no way of contact, all links lead to nowhere, avoid.
will take your money and possibly give you the goods but still, no way to complain, my account is broken, no way to login and contact functions broken, no phone number, no response through messanger or email (well not yet), got my stuff eventually.. was with a neighbour but no info left or photo etc and links broken.. complete guesswork

19 December 2024
Unprompted review
Rated 1 out of 5 stars

An Amazon front, not a real business.

This shop is not really a shop as such, it is a front for a plethora of amazon vendors. I just got my order today, which came in like 15 separate packages all at different times from different vendors, all in amazon boxes. If I wanted to order from 15 different amazon sellers I would have done so.

Really feel tricked by this. As Amazon probably figured, I ordered quite a few things only because I thought it was efficient to order all from one business. But this was not the case. I received separate confirmation emails for each product as well. Incredibly inefficient and deceptive.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

First Class Service All The Way!

First time using this company and I have been seriously impressed! From the easy to navigate website, quick checkout, great communication, excellent packaging and quick delivery, this has been a great experience. I’ll definitely be using them again!! Highly recommended.

28 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Super food Market online ordering

I stumbled across Superfood market whilst looking for an item I usually buy at Holland & Barrett, & as it was out of stock I purchased some Soya Protein powders from this company. Gemma Mark & co..kept me up to date through regular emails & even a text to say about delivery. Excellent service. I will be ordering more in the future.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

First rate company

First time ordering from Superfood Market. Good price on Dri Pak Laundry Soap. Excellent service, kept informed by email of progress of order, ordered on Friday delivered Tuesday. Will definitely use again. Well done.

23 October 2024
Unprompted review
Rated 1 out of 5 stars

Slow, Stock levels are a lie

Clicked through from an ad for a particular item. Ordered that item plus another thing.

FIVE DAYS LATER I get a dispatch notice. An hour after that they let me know they are refunding the item I actually placed the order for for nebulous reasons and will not be sending it.

If I’d known they didn’t have stock I wouldn’t have ordered from them. The fact that they (presumably deliberately) wait until after dispatch to let me know they are not sending the whole order is very dodgy.

Avoid this company.

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous prices

Fabulous prices! i am a known Amazon shopper - the drivers on this route know me well! Lately though, I have noticed that what was once a bargain on Amazon now is not. Scouting around, I came across Superfood market and was delighted to see exactly what i was looking for for about half the price of Amazon. The special tea I drink is hard to find as it is a lesser known brand - but they had it and for a reasonable price too. From here, I was amazed to see all sorts of wonderful healthy products i use regaularly - and at really fab prices and with very speedy delivery. Just so impressed and so happy!

8 October 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering

Easy ordering, prompt delivery. Parcel well packaged and was delivered earlier than expected. Very happy with service will definitely order again

4 October 2024
Unprompted review

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