Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.
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Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
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Haven't shopped in Superdry for quite a while, good product selection and pleased with the quality of my purchases. The two members of staff that I dealt with were both very professional and polite.
Fantastic selection. Online shopping is not something I do often but this was amazing. Spot on, no need for returns.
Good quality clothing and efficient delivery. Great to have free delivery again!
Superdry clothes always fit perfect and are top quality,always worth buying
Item arrived as expected timewise, lovely jacket, good fit
Super efficient delivery.
I loved my coat but regrettably it was too big. Brought it back to the store and the money hit my account a day later 👍⭐️
Quick delivery with A Post Ireland. Well wrapped and great coat thanks
Excellent product and fast delivery.
Very happy with the product.
Bought a polo online unfortunately was size 2 small , brought in 2 shop in town and was changed straight away
Quick delivery good fit and love the colour. Would prefer logo not on hood but apart from that very happy with purchase!
Product was well priced,and as seen,and good delivery
Bought two jumpers and both were different lenghts, one was just pure sloppy and not at all like the superdry jacob cable jumpers I bought before. They were very loosely made and more like cheap jumpers than a good branded one. Disappointed and gave them to my son in the UK who is bigger than me. Cheaply made so thats me finished with superdry.
My order arrived ahead of schedule, I'm very happy with both the jacket and the coat. Extremely warm, look and feel like great quality and sizing was true to description and past jackets. Delighted with my purchases from Superdry.
Good quality clothes, very vibrant and modern appearance designs
Sales person really pleasant and helpful. Husband delighted with the present I purchased for him
Excellent underwear that is very comfortable and has good quality material.
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