Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The webshop is easy to navigate & use & the Returns process is fair & made easy. Sizing is not consistent across different products like sweat tops, jumpers & T-shirts...... a Med in a jumper does... See more
Ordering and delivery was straight forward and efficient. The recent item received was not quite what I expected as I found the sizing misleading, it was two sizes up from one that I ordered before a... See more
I have bought several Superdry corduroy trousers, this one is perfect for autumn. Fine wale, midweight and beautiful leafy brown colour. Fit and length is exactly right as described. Superdry website... See more
Company details
Written by the company
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Contact info
Superdry Care, Unit 60, The runnings, GL519NW, Cheltenham, United Kingdom
- care@superdry.com
- www.superdry.ie
3.9
Great
11K reviews
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Tan jacket
Item came quickly. Unfortunately was too big and heavy and did not suit. I had to return it. Easy to return.
30 August 2026
Excellent and free delivery too
2 January 2026
Ordering and delivery was straight…
Ordering and delivery was straight forward and efficient. The recent item received was not quite what I expected as I found the sizing misleading, it was two sizes up from one that I ordered before as I understood it was a small fit. However the item barely seemed much different in size.
28 August 2026
Great product
I'd never owned a wind breaker before, it's lovely and protects perfectly
27 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delay in shipping item
Delay in shipping item, automated AI chat bot tried to “compensate” me by refunding the shipping cost…on a free shipping order LOL. But item itself (when it arrived) was great.
25 August 2026
Reply from Superdry
Hi Adam,
We appreciate you sharing your experience with us. We are truly sorry for the shipping delay you encountered and the confusion caused by our automated system's offer regarding the shipping cost.
We are, however, very happy to hear that you are pleased with the item itself once it arrived. Your feedback is invaluable as we strive to enhance our services.
Kind regards,
Superdry Care
I ordered from Ireland Dublin
I ordered from Ireland Dublin. And the 2 items didn't suit. They wanted me to pay for postage back to the UK and the cost was 17euro.
There ia one superdry store about 50km from my place..there is place to park and I have a flight risk child who has autism. This is why u shop online. Its not worth it
21 August 2026
Reply from Superdry
Hi Jennifer,
We appreciate you sharing your experience with us regarding the return process from Ireland.
We understand your frustration with the cost of postage back to the UK, especially given your reasons for shopping online.
We are always looking for ways to improve our services and your feedback is invaluable in helping us review our return policies for international customers. We are committed to making our online shopping experience as convenient as possible for everyone.
Kind regards,
Superdry Care
Reply from Superdry
Hi Camila,
We're so glad you appreciate the excellent quality and softness of our cotton fabric! Thank you for your kind words.
Kind regards,
Superdry Care
So easy to navigate around the Superdry…
So easy to navigate around the Superdry website.
Always good deals. Gorgeous quality clothes.
Delivery on time and you are kept updated until it arrives. Great service and friendly delivery people. Would highly recommend Superdry.
21 August 2026
Reply from Superdry
Hi Veronica,
We are so happy to hear that you found our website easy to navigate and that you consistently find great deals.
It's wonderful to know that you appreciate the quality of our clothing and that our delivery service met your expectations with timely updates and friendly staff. We truly value your recommendation and are grateful for your positive feedback about your Superdry experience.
Kind regards,
Superdry Care
The quality in fabric has been reduced.
The quality in fabric has been reduced.
Sizing has changed from previous orders.
The length has been reduced/shrunk.
The loose fitting has gone, fitting is too tight now.
Description is misleading online as to actual sizing and fitting.
19 August 2026
Reply from Superdry
Hi Conor,
We appreciate you taking the time to share your detailed feedback regarding the recent changes in our product. We understand your disappointment with the fabric quality, sizing, and fit compared to your previous orders. We are actively reviewing our product descriptions and manufacturing processes to ensure they accurately reflect our current offerings and meet our quality standards. Your insights are invaluable as we work to improve.
Kind regards,
Superdry Care
Reply from Superdry
Hi Patrick,
We're so glad to hear that our service, from ordering to delivery, met your expectations. Thank you for your wonderful feedback!
Kind regards,
Superdry Care
Reply from Superdry
Hi Brian,
We're so glad to hear you're happy with the quality and delivery! Thank you for your kind words.
Kind regards,
Superdry Care
Good quality hoody, delivered ahead of schedule
15 August 2026
Reply from Superdry
Hi Teresa,
We're so happy to hear you're pleased with the quality of your hoody and that it arrived sooner than expected. We appreciate your positive feedback!
Kind regards,
Superdry Care
Reply from Superdry
Hi Brendan,
We're so happy to hear you're pleased with the quality and timely delivery of your purchase. Thank you for sharing your positive feedback!
Kind regards,
Superdry Care
Order delivered promptly
Order delivered promptly. Size as per specified and good quality product
10 August 2026
Reply from Superdry
Hi Jim,
We are so glad to hear that your order arrived promptly and that the product's size and quality met your expectations. We truly appreciate your positive feedback!
Kind regards,
Superdry Care
Reply from Superdry
Hi Rafalryzyk,
We're so happy to hear you're pleased with the quality of our shirts and our fast delivery! Thank you for your wonderful feedback.
Kind regards,
Superdry Care
Too slow delivery
Parcel received fine, well packaged but The delivery was very slow! Took over 10 days!
9 August 2026
Reply from Superdry
Hi Sandra,
We appreciate your feedback regarding the delivery time. We understand that waiting over 10 days for your parcel is frustrating, even with the good packaging. We are actively working to improve our shipping efficiency.
Kind regards,
Superdry Care
Reply from Superdry
Hi Julia,
We're so glad to hear you're pleased with the quality of our goods and the speedy delivery! Thank you for your positive feedback.
Kind regards,
Superdry Care
Reply from Superdry
Hi Jack,
We're so glad to hear you're happy with the quality and timely delivery of your order! We appreciate your positive feedback.
Kind regards,
Superdry Care
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