Superdry US - Citadel Outlet Reviews 18

I ordered different sizes of the same items because I didn’t know the sizing.
I went to the store at Citadel to do my returns.
It was one of the nicest experience I had returning an item.
People were sooo nice and professional. They took care of everything in no time

Pants I ordered were a bit too big. Got online return process started. An option was to return to a store. I was given a QR code to present at the store. At the store I was told I could only return the item and get my money back and that I would have to reorder item.

1. I never get the bag
2. Your store is not available for pickup in the evening
3. I can’t drive to your store time by time, it spends too much time and gas money

I bought these items because someone had given to me as a gift and wanted to buy another. However, the whole pick-up process was a nightmare when we went to the store at Citadel. The store associate was incredibly rude and had an attitude when we were left to wait for him to find the actual delivery in the back for like 15 minutes. When we asked for a bag, he did not seem to want to give us one and also refused to take the box in which the items were delivered. The products are great, but the hassle has made us reconsider ordering again.

Cashier is not friendly at all. Very cold and not courtesy conversation when askes for bag during online pickup order. I could’ve paid if i have to.

Shopping for some winter jackets and I couldn't be more happy with my picks from Superdry. Overall great quality and style on point.

Firstly, I had ordered a bunch of clothes from SuperDry online store for presents during the holidays and the package arrived in shambles where it was bundled together in a flimsy brown SuperDry paper bag with a quarter of it missing and you can see the clothes through the plastic tape. Oh yes the entire thing was re-wrapped at some point with plastic tape like a mummy to hold the package back together. Not only that, but one of the hoodies I ordered was just missing from the package entirely.

I speak with SuperDry using the website chat and the agent told me I cannot get a refund on that item and I have to email SuperDry to investigate. This is already a bit inconvenient considering, every other online retailer offers a "one-stop-shop" online customer service where they can resolve an issue with a single agent.

Furthermore, the agent just exited the chat prematurely without me even finishing talking to him/her. Worse of all back to the holdiays, now I have to drive 2hrs to the closest SuperDry store in City of Commerce (Citadel outlets) to buy another new hoodie since now my Christmas gift is way beyond super late. I go buy more clothes from the physical store. Unfortunately, a couple days later I had to go back to return it because the size just wasn't quite right. So I drive 2hrs back to SuperDry to return clothes in which the front desk girl lectures me about not having the tag on the clothes. Well I presented her with the clothing and the tags separately because at least I kept the tags. It's difficult to gift an item if you guys place the price sticker on the orange SuperDry tag itself. So she actually lectured me twice during the entire process about never removing or else she won't take them back for refund despite literally taking 5 seconds to tie the orange SuperDry tag back on the hoodie. So yea, if the event was singular I wouldn't care as much, but the problem with this SuperDry experience has been that it was $hitty starting from the Online order, through logistics/shipping/ through customer service and back to the physical store experience.

Oh yea and I got a online response from the investigations and a refund for my missing hoodie afterwards but they claim that the package had left their warehouse in one piece. That might or might not be true, but I also fail to see how SuperDry can ship 4 hoodies and 1 jacket in one of your small SuperDry brown paper bags and not expect all that crammed in there to explode out through any type of shipping method. The entire chain of experience was just bad.

I ordered online on Dec 18 with expected pick up date of Dec 22 but it didn’t arrived and no status of the order when checking in their website. I called the Citadel outlet as I set that store to pick up my order but they have no idea as well when it will arrive. Until Dec 27th I received a UPS notification that my order arrived at the store. I think superdry should consider upgrading their customer service to give the customer the satisfaction they deserve. Keep in mind Superdry is not that cheaper compare to other clothing company thus they should give an examplary customer service. Thank you

The product is well made and looks great on. It fits true to size and came quickly. I also received tracking updates regularly. No complaints!

great product and price. got a nice polo shirt for $22. sizes run a little small, normally wear Medium but was able to fit in a L or XL.

Good service and good quality

My girlfriend very like it.

The store associates were so so. Didn't really go above and beyond.

Nice place to shop for hoodies

I ordered my coat on November 4th. It was set to arrive November 10th and I haven’t received it. I tried to call the customer service number and there was no answer.

The store was neat and orderly. Staff was very attentive. All the clothing was arranged in order so I could easily pick out my size.

Love this brand. Quality is very great. Size always check with size chart and you will be fine