Super fast delivery and returns Friendly helpful staff go above and beyond to help find what you’re looking for.Brilliant shopping experience🫶
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First jumper delayed by a day but second jumper in store next day as promised on online site. Will see how quickly refund comes on one jumper - ordered same of different sizes as non in store to try o... See more
Great price, great product (very warm parka coats made with recycled material). Bought from Superdry website in the end and had delivered (arrived very quickly). Tried various shapes and sizes in sto... See more
Each time l order something it gets delivered to the shop and l do not get any notification or what's so ever that my parcel is ready for collection. I have to guess, that this has happened not once b... See more
Company details
About Superdry - Tunbridge Wells
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
102, Royal Victoria Place, TN1 2SR, Tunbridge Wells, United Kingdom
- 01892 618989
4.5
Excellent
93 reviews
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Super fast delivery and returns
Super fast delivery and returns
Friendly helpful staff go above and beyond to help find what you’re looking for.Brilliant shopping experience🫶
12 April 2026
First jumper delayed by a day but…
First jumper delayed by a day but second jumper in store next day as promised on online site. Will see how quickly refund comes on one jumper - ordered same of different sizes as non in store to try on. Staff in shop in Tunbridge Wells very helpful and knowledgeable.
8 February 2026
Customer service in shops excellent
Customer service in shops excellent , online order which was late,had to return one due to late delivery and collect one from another shop. Delivery service from Evri rubbish, they shouldn’t use them
4 January 2026
Good reliable friendly service
Quick delivery. Good communication thought the item arrives before the estimated delivery date :-) Good customer service in the actual shop where I went with some queries about the item.
26 December 2025
Rude staff on collection
Rude staff on collection. Felt like I was interrupting a personal conversation at the till/collection point. No greeting/thank you or goodbye.
19 December 2025
There’s no doubt that the quality is…
There’s no doubt that the quality is the best
I was a little disappointed that I couldn’t get a tracksuit, but separate joggers and separate hoodie witch is not what I expected, and finding a good match both colour and material was difficult.
Next time I know
17 December 2025
Great service
I needed to return an item today & took it to the Tunbridge Wells store. The process could not have been easier. The guy was super helpful in sorting an exchange for a second item which they didn't have in stock.
21 September 2025
Excellent!
Brilliant company to deal with. Easy online ordering & delivered on time. Unfortunately, I needed to return an item (through no fault of Superdry) & I returned it to my local store. They couldn't have been more friendly & helpful. More than happy to purchase from Superdry again.
4 September 2025
Good shop well stocked helpful staff
Good shop well stocked helpful staff. A good reason to go to the shopping centre!
20 July 2025
Great store
Store was tidy and well laid out, plenty of sizes and styles available, till service was friendly and efficient
21 June 2025
The attentive and friendly staff.
12 May 2025
Hooded jacket
Arrived on time . Good quality hooded jacket ordered for my son size large but had to order another in an extra large as it came up small. Easy return at local store in Tunbridge Wells , although ordered online. Served by Saskia , who was very friendly. Quick refund to account. Very pleased.
19 January 2025
Very helpful staff
Easy to exchange and return goods which I'd bought online. Very helpful staff. Great product too.
2 January 2025
Excellent returns process.
Although we needed to return the jacket, due to a double-purchase, it was a lovely product. The returns process could not have been easier.
27 December 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Good Product excellent service
25 November 2024
Reply from Superdry - Tunbridge Wells
Following your visit to our Tunbridge Wells store, thank you for your 5 star review!
We always aim to offer the best service to our customers every time, so we're really pleased everything went well.
Thank you for shopping with us! If you loved your new purchase, don't forget to leave a product review too.
Superdry Team
Helpful staff, great fitting products.
Helpful staff, great fitting products.
Highly recommend actually visiting a store as Thier products lol even better in real life and you can experience the quality and fit.
16 November 2024
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