In store sales attendant was very helpful and although he didn't have the item I was looking for he located it elsewhere and had it delivered to my home.
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Waited o we a week and the wrong size came. When I questioned the order I was asked to bring back to a store of which there is only one in South Dublin, of which is inconvenient and I will have to wai... See more
The Superdry store was very clean and had a positive atmosphere. The assistance i received from the sales staff was excellent. They assisted with the order of a sweater that was not in stock but cou... See more
Went into shop and they didn’t have my size in the jacket I wanted but the girl serving was very helpful and ordered me one to the shop and when I went to collect it the fella that served me was lovel... See more
Company details
About Superdry - Suffolk Street
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
6-10 Suffolk Street, Temple Bar, D16 RY91, Dublin, Ireland
- 00353 312 051 070
4.5
Excellent
22 reviews
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Making customer service a real experience
In store sales attendant was very helpful and although he didn't have the item I was looking for he located it elsewhere and had it delivered to my home.
3 December 2025
Purchase an M65 jacket which I love but…
Purchase an M65 jacket which I love but had a flaw. The girl at checkout was very helpful and exchanged it in minutes.
4 December 2025
Unprompted review
Went into shop and they didn’t have my…
Went into shop and they didn’t have my size in the jacket I wanted but the girl serving was very helpful and ordered me one to the shop and when I went to collect it the fella that served me was lovely too
6 October 2024
Wrong size, no online tracking
Waited o we a week and the wrong size came. When I questioned the order I was asked to bring back to a store of which there is only one in South Dublin, of which is inconvenient and I will have to wait another week + to get my winter coat
26 February 2024
The delivery was fast than expected
The delivery was fast than expected. Product was fine and perfect.
I ordered from store and the product was delivered to my address for free of charge !!!
I loved this 👍🏻
22 February 2024
Nice experience
Nice experience, I paid at the shop and they sent me the jumper at home. I waited 8 days
1 December 2023
Superdry - Friendly Experience
The Superdry store was very clean and had a positive atmosphere. The assistance i received from the sales staff was excellent. They assisted with the order of a sweater that was not in stock but could be purchased through the website.
30 October 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Superdry - Suffolk Street
Hi Shahid,
Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so it's really good to hear that everything's gone well. Thanks so much for your review and comments.
Kind regards,
Superdry Care
Reply from Superdry - Suffolk Street
Hi Laye, Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you're happy with your new purchase. Thanks for shopping with us, we appreciate it!
High quality product at an affordable…
High quality product at an affordable price. Excellent customer service.
12 February 2023
Very personable Italian staff member…
Very personable Italian staff member provided excellent customer service. Can't remember her name. Sorry.
1 December 2022
Great quality for coats!!
1 December 2022
no answer to 14 emails when i am trying to return
i have not heard back after emailing constantly to return an item that the website will not let me process
8 November 2022
Bought a pair of camouflage swimming…
Bought a pair of camouflage swimming shorts. They were not in my size in the shop so the helpful assistant ordered online for me. Five days later I had them. Really good quality shorts, so very happy with them.
30 April 2022
still haven't received my goods
Good morning, after a week, I returned to the store (as requested) to pick up my order, but one of the employees told me that there was nothing there.
I went back to my house very upset, because they told me that as soon as I was supposed to go on the agreed date, finally, they said that as soon as I arrived they would send me an email..
And it's been two weeks since the purchase date and I still haven't received my goods
7 February 2022
Customer support in store very…
Customer support in store very efficient and friendly and they manage my order at all since the beginning. The package and the item was correctly ordered. I bought them on 29.12.2021 and I received it back in store on 06.01.2022.
11 January 2022
There was only 1 in my size and it was…
There was only 1 in my size and it was slightly marked but the guy that looked after us couldnt have being more helpful and arranged for a coat to be delivered. Excellent customer service. Didn't catch his first name but his surname was Byrne!! Exactly the type of people you need in the city centre!!
15 December 2021
Great quality and great prices, what else could you ask for
Absolute great quality and great prices.
25 July 2021
Reply from Superdry - Suffolk Street
Hi Diana Sabatini, thanks for taking the time to give us your feedback. At Superdry, we want to do our absolute best to create a positive shopping experience. We hope to see you again in the future! Thank you for your time.
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