The sales woman was very helpful in fitting my daughter from 4000 miles away!
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Helpful staff Very knowledgeable about products in store Offered changing room - not advertised in store Excellent service
Deceptive Return Policy: I purchased two Harrington jackets at the Superdry London Heathrow airport store. When I asked about return policy, the sales associate informed me that I would be able to r... See more
Company replied
Purchase of a shirt at the airport. The assistant was extremely polite & helpful in finding the appropriate size. Price was appropriate for the quality of the product.
Company details
About Superdry - Heathrow Airport
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
RU3152, Heathrow Airport, TW6 3PN, Hounslow, United Kingdom
- 02087 455385
4.6
Excellent
66 reviews
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The sales woman was very helpful in…
The sales woman was very helpful in fitting my daughter from 4000 miles away!
5 July 2026
Amazing customer service
The shop assistant was very helpful and assertive. Made my shopping experience more effective
22 June 2026
Nice jacket
Nice jacket. Exactly what I have been looking for. Just there in the airport! Go figure.
14 May 2026
Definitely suits my needs very happy
8 May 2026
Indifferent service
Indifferent service. Staff was not particularly helpful and almost abrupt in his attitude to me and other customers. Clean store and well stocked with good prices.
21 April 2026
10/10 would shop again.
Great brand, helpful staff at the LHR store!
Bought a much needed tote bag and raglan during a layover and was grateful to the employee who ran the place by herself.
Very professional and positive experience.
5 March 2026
Easy and pleasant shopping experience
I like the range of styles offered in th shop. The piece I bought is comfortable and easy to wear!
3 March 2026
Love Superdry
Love Superdry and the stew in Terminal 3 the staff are always lovey and helpful and there is always great stock !
9 December 2025
Very good quality product+ discount
Last minute I needed a jacket at the airport from Bahamas to Budapest.
Was a great purchase!
5 December 2025
Very bad experience just buy some…
Very bad experience just buy some sliders at heathrow airoport and didn’t last 10 minutes very desapointed ,I do wold like my money back
25 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
found your store in heathrow on a…
found your store in heathrow on a flight to los angeles. please open a store in century city or the grove. it would be great to have your clothing here
31 August 2025
Reply from Superdry - Heathrow Airport
We're glad you enjoyed discovering our store at Heathrow! Thank you for your suggestion to open a location in Century City or The Grove. We appreciate your feedback and will consider it as we explore future store locations.
Superdry
Hard working and helpful staff
Hard working and helpful staff. Shirt fits great and is soft.
22 July 2025
First time shopping in Superdry
First time shopping in Superdry. Good service and great quality! I’ll definitely be buying more in the future.
19 July 2025
Love the product range and quality of…
Love the product range and quality of the products found the staff uninterested and quite blunt.
30 June 2025
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