I bought a jacket online, it was delivered very quickly. Unfortunately, it turned out to be too big. I took the opportunity to return the jacket to a Superdry store in my city. My jacket was accepted... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a backpack as a Christmas present! I went into the Exeter branch but I was told it was only available online however the assistant said he could order it for me there on the tablet! I had to... See more
Overall pleased with the process of online ordering. Had to return items as required smaller size. Returned items to store and asked if the smaller sizes could be ordered in store for delivery and was... See more
I specifically wanted a black puffer coat. Looked on line and saw that Superdry had several possibilities, reasonably priced. Tried one in store. Liked it. Fitted perfectly- size 8 - so bought it. Ver... See more
Company details
About Superdry - Exeter
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
8-9 Princesshay, EX1 1GE, Exeter, United Kingdom
- 01392 214005
4.7
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Superdry - Exeter
Hello,
Thank you for taking the time to share your shopping experience at our Exeter store.
We always do our best to give our customers a positive experience, so we're really pleased that you're happy with everything.
Thanks for shopping with us, we really appreciate it. If you loved your new purchase, don't forget to leave a product review as well!
Superdry Team
Great Hawaiian shirt
Spotted a great shirt in the window display. Staff were quick to help me find the right one. Great quality which is why you pay a little extra.
9 July 2024
Friendly staff
Friendly staff. Acknowledge you’ve walked in and ask if you need help. Good service.
2 July 2024
The girl who worked there helped me get…
The girl who worked there helped me get the item I could afford (cheapest shirt)
3 July 2024
Reply from Superdry - Exeter
Hi there,
Thank you for sharing your feedback with us, we love to hear from happy customers. Thanks again for the review. We really appreciate it
Kind regards,
Superdry Care
Reply from Superdry - Exeter
Hi Rachel,
Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really pleased that you love your new purchase.
Thanks again for the review. We really appreciate it.
Kind regards,
Superdry Care
Ordered some items within 2 days of…
Ordered some items within 2 days of placing my order, was notified with tracking my parcel, arrived within 48 hours. Free shipping 5***** z
9 May 2024
Man behind the till was really friendly…
Man behind the till was really friendly and we had a nice chat while I paid
15 May 2024
Very helpful staff
The members of staff were very helpful and very knowledgeable on the items of clothing we asked about!
22 April 2024
Lovely service at Superdry store…
Lovely service at Superdry store Exeter, Princess Hay, offered by a nice lady with curly hair, unfortunately I can’t remember her name but it was on a Friday evening just before closing time - 22nd of March.
That lady definitely deserves a prize for excellent customer service 🙂
22 March 2024
Gorgeously soft and thick fabric and…
Gorgeously soft and thick fabric and beautiful back print on my tattoo dres/hoodie.
Very helpful and friendly staff too
28 March 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.